 Poster: A snowHead
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Does anyone have any experience (good or bad) of the car hire companies at Innsbruck Airport? I'm going to be renting a car for three weeks next Jan/Feb and would rather use a reliable company if only for peace of mind.
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Obviously A snowHead isn't a real person
Obviously A snowHead isn't a real person
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Enterprise were excellent there last time I used them. Very polite and helpful.
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Well, the person's real but it's just a made up name, see?
Well, the person's real but it's just a made up name, see?
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I've use Sixt, good quality vehicles, never any issues.
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You need to Login to know who's really who.
You need to Login to know who's really who.
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@zikomo, @Bob, Thank you. Much appreciated.
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Anyway, snowHeads is much more fun if you do.
Anyway, snowHeads is much more fun if you do.
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I've done one Hertz hire there, no issues, but no gold service available at Innsbruck.
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You'll need to Register first of course.
You'll need to Register first of course.
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Im an advocate of Hertz, until I had a bad experience at Innsbruck with them last trip I made. Got accused of causing scratches on the plastic bodywork inside the boot. Said it was due to the skis, yet the side of the scratches was the side of the double folding seat, and we had only ever put the skis on the other side, the single side. Charged something like 300 euros. I had an annual Excess cover policy, but just felt they were ticking the p!55. Strangely, everyone in our group watched her do the inspection, and the first thing she went to was to open the boot of the car. Personally, I`ve never had that done before, but it was so obvious. She even denied it in her written statement when I objected. She couldn`t give us any eye contact during the inspection.
So beware with Hertz at Innsbruck. One of their tricks.
In the end my Insurer paid out without quibbling, after I showed them Id tried to get them to cancel it etc etc.
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@jafa, Makes you wonder if they're on a commission...
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We had some hassle with Sixt at Salzburg, inspection agent trying to pin a tiny stone chip damage on my mate. My mate had lost the original damage record sheet. He went straight to it, like he knew exactly where it would be. We resisted and asked a more honest guy at the check-in desk to check the previous damage and it was already noted on there, so my mate wasn't charged in the end.
Saying that, we had no trouble with Sixt at Munich or Milan in the past.
I think with all hire companies you get some employees willing to take advantage of a customers naivete. There must be some incentive to them or their position within the company to be able to charge multiple customers for the same damage. No telling which ones are going to be honest. The only way to protect yourself is to check the damage sheet carefully on pick-up and get it rectified if anything isn't on there. I've quite often had to do this as the sheets seem curiously vague. Take multiple photos of the vehicle, then you might have a leg to stand on if they want to try and pin previous damage to your account.
Having excess insurance in place also saves having to deal with the insurance upsell scam and gives peace ofmind ifyou happen to cause damage or be accused of causing previous damage. £3 or £4 a day or £35 per year from a specialist provider, £15-25 a day from the Car Hire company! 
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You'll get to see more forums and be part of the best ski club on the net.
You'll get to see more forums and be part of the best ski club on the net.
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Avoid Avis, service is terrible. Best experience has been Buchbinder (although terrible at Munich).
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Totally agree with Matrix, Buchbinder are very good at Innsbruck. The main man there is very honest and I'll use only them, if that's ever possible again that is.
The last few times Ive used them there has always been someone at the car park check in to give the car the once over and tick the box which is very reassuring.
Very good team and I recommend them
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