 Poster: A snowHead
|
Travelling with Crystal on Saturday; not had anything through apart from initial email confirmation of flights and accommodation and emails advising to check restrictions etc.
Assume I should get an actual flight tickets email or something closer to time?
Haven't booked a package for a long time so can't remember if I should have something by now and need to chase up or is it literally in week before go?
Thanks
|
|
|
|
|
|
Obviously A snowHead isn't a real person
Obviously A snowHead isn't a real person
|
|
From memory, 5 weeks ago! As long as you have booking ref that’s all you need, I tried to book in on line but was rejected so just turned up without any issues.
|
|
|
|
|
|
Well, the person's real but it's just a made up name, see?
Well, the person's real but it's just a made up name, see?
|
|
Hmm -- I received an 'E-ticket' 5 days before my departure date with Passenger/Flight/Accommodation details (didn't look much like a 'ticket' though !)
|
|
|
|
|
|
You need to Login to know who's really who.
You need to Login to know who's really who.
|
|
Thanks- just double checked confirmation email and says final details to be confirmed in e tickets- if I've not had anything by Tuesday morning I'll embark on the task of trying to contact them (luckily a quiet work day!)
|
|
|
|
|
|
Anyway, snowHeads is much more fun if you do.
Anyway, snowHeads is much more fun if you do.
|
|
They should have sent you a link to the TUI flight extras website that you can use your name and booking details to log onto to download boarding passes etc.
|
|
|
|
|
|
You'll need to Register first of course.
You'll need to Register first of course.
|
|
@MCL, suggest logging on to your booking.as per my Crystal fiasco thread, I’m not enamoured with Crystal, however I’m sure the vast majority of holidays go ahead fine. Just check using their systems
|
|
|
|
|
|
|
|
|
@MCL, all the necessary information to check-in should be either on their website or in the confirmation. Have you tried logging into the website? I'm in a similar position and not expecting anything more than I've currently got. (I'd definitely log on before I tried contacting them - one day may not be enough).
|
|
|
|
|
|
|
|
| MCL wrote: |
| Travelling with Crystal on Saturday; |
So am I and I've already checked in! Go onto website and click "Manage Booking", (top right), then log in with your reference number, date of holiday and name. After you've filled in passport info etc, this will let you check in and print your boarding pass. Haven't had any e-tickets, though!
|
|
|
|
|
|
You'll get to see more forums and be part of the best ski club on the net.
You'll get to see more forums and be part of the best ski club on the net.
|
|
I’ve just had our e-tickets through for this weekend so suspect you might too
|
|
|
|
|
|
|
|
|
Just remembered, I downloaded the Crystal app, put my booking reference number in and all my check in info was there, never got any e-ticket, at check in they printed off a ticket for boarding, and on arrival at the hotel, I gave ref no and name.
|
|
|
|
|
|
snowHeads are a friendly bunch.
snowHeads are a friendly bunch.
|
Thanks everyone- yes email received today- phew. Just waiting on 2 others getting back to me with their details and I can check us all in 
|
|
|
|
|
|
And love to help out and answer questions and of course, read each other's snow reports.
And love to help out and answer questions and of course, read each other's snow reports.
|
Glad I saw this. Also just checked online.
Thank you
|
|
|
|
|
|
|
|
|
Excellent that's us checked in and boarding passes printed..... so does that mean we literally take bags and skis to a luggage drop point and go through security?! Or do we have to queue anyway to show vaccine status etc
|
|
|
|
|
|
You know it makes sense.
|
|
If/when you check in, check the boarding passes carefully, especially if you have snowboard carriage booked. I've just checked our boarding passes and the ski carriage is showing fine but the snowboard carriage isn't. We had the same problem in 2020 and it was a known issue. Surely they could/should have fixed it by now! Now to try and get it fixed without spending time I don't have on the phone to Crystal.
|
|
|
|
|
|
Otherwise you'll just go on seeing the one name:
Otherwise you'll just go on seeing the one name:
|
| MCL wrote: |
| Excellent that's us checked in and boarding passes printed..... so does that mean we literally take bags and skis to a luggage drop point and go through security?! Or do we have to queue anyway to show vaccine status etc |
We have done two Crystal trips this year, on both, everyone had to queue up for check in despite doing the online check in.
|
|
|
|
|
|
Poster: A snowHead
|
| sugarmoma666 wrote: |
| If/when you check in, check the boarding passes carefully, especially if you have snowboard carriage booked. I've just checked our boarding passes and the ski carriage is showing fine but the snowboard carriage isn't. We had the same problem in 2020 and it was a known issue. Surely they could/should have fixed it by now! Now to try and get it fixed without spending time I don't have on the phone to Crystal. |
I’ve just checked ours and they also don’t mention anything about snowboard carriage. I always have a printed copy of the e-tickets so hopefully that will be good enough
|
|
|
|
|
|
Obviously A snowHead isn't a real person
Obviously A snowHead isn't a real person
|
| Rob_Quads wrote: |
| sugarmoma666 wrote: |
| If/when you check in, check the boarding passes carefully, especially if you have snowboard carriage booked. I've just checked our boarding passes and the ski carriage is showing fine but the snowboard carriage isn't. We had the same problem in 2020 and it was a known issue. Surely they could/should have fixed it by now! Now to try and get it fixed without spending time I don't have on the phone to Crystal. |
I’ve just checked ours and they also don’t mention anything about snowboard carriage. I always have a printed copy of the e-tickets so hopefully that will be good enough |
As I understand it, we'll be dealing with self service machines, so I'd much prefer the boarding passes to be right.
|
|
|
|
|
|
Well, the person's real but it's just a made up name, see?
Well, the person's real but it's just a made up name, see?
|
|
I spoke to them today about this and they confirmed that the boarding passes will not show any ski/board carriage but provided its on your e-ticket then it should be fine for the bag drop..... lets wait and see
|
|
|
|
|
|
You need to Login to know who's really who.
You need to Login to know who's really who.
|
| Rob_Quads wrote: |
| I spoke to them today about this and they confirmed that the boarding passes will not show any ski/board carriage but provided its on your e-ticket then it should be fine for the bag drop..... lets wait and see |
Yes, likewise. Apparently it's a known issue. Ski carriage shows up fine; snowboard carriage doesn't.
This was an issue in 2020 as well. Crystal seemed surprised when I said this as apparently they're on a different system now. It's quite impressive (but not necessarily in a good way) to replicate this issue in a new system.
|
|
|
|
|
|
Anyway, snowHeads is much more fun if you do.
Anyway, snowHeads is much more fun if you do.
|
|
Ours don't mention ski carriage but has a total luggage weight that includes it
|
|
|
|
|
|
You'll need to Register first of course.
You'll need to Register first of course.
|
Ours arrived last night for travel on Sunday.
E ticket has correct total weight on it for ski carriage, boarding pass has ski carriage specified
|
|
|
|
|
|
|
|
FAQ
