 Poster: A snowHead
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.......in Edinburgh have gone bump. A great shame for the guys'n'gals working there.
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Obviously A snowHead isn't a real person
Obviously A snowHead isn't a real person
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Dam, used to pop in at lunchtime & they were great when I was looking for advice on the black crows that youngster wanted for Christmas
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Well, the person's real but it's just a made up name, see?
Well, the person's real but it's just a made up name, see?
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That is sad news.
Do you know if it was it pushed over the edge by CV, or was it struggling?
Big help announced by Chancellor just now.
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You need to Login to know who's really who.
You need to Login to know who's really who.
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| Old Fartbag wrote: |
| ......Do you know if it was it pushed over the edge by CV, or was it struggling?...... |
I heard rumours a couple of weeks ago so IMO nothing to do with CV. Probably more to do with a poor season in the Alps and a few consecutive dire seasons in Scotland. Add in super aggressive targetted marketing in to the UK by EU based online retailers (often posing as UK companies  ) with no control from the manufacturers and that'd probably do it.
I believe that the Freeze name & assets have been purchased by Absolute Snow.
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Anyway, snowHeads is much more fun if you do.
Anyway, snowHeads is much more fun if you do.
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Shame, I have got several things online from there as I am not local and they always were competitive price wise I thought (perhaps too competitive...)
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You'll need to Register first of course.
You'll need to Register first of course.
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Oh no, used them loads. Very sad news.
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Sad to hear.
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Another good shop gone 
I’ve bought skis, skins and other stuff in the last few years.
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You'll get to see more forums and be part of the best ski club on the net.
You'll get to see more forums and be part of the best ski club on the net.
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great shop. sad news
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Perhaps they sold too much stuff at too punchy a price without enough at full margin to cover their premises etc. You can do it as a discounter but it generally means playing a slightly different business model.
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snowHeads are a friendly bunch.
snowHeads are a friendly bunch.
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What a shame, I could never work out how they could do the postage to far flung places (like where I live) for so little or free, especially things like skis, which normally cost huge amounts.
Hopefully all the UK government money for wages and VAT holidays, rates etc will assist others.......
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And love to help out and answer questions and of course, read each other's snow reports.
And love to help out and answer questions and of course, read each other's snow reports.
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I got a package off them yesterday. They were great for shipping to Nz. Shame.
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Sad. Good bunch of folk. Used them a lot - they were just a 15’ drive from home. Good luck to the team for whatever they move on to.
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You know it makes sense.
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Picked up a few things from them over the past 2 years. Very sad.
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Otherwise you'll just go on seeing the one name:
Otherwise you'll just go on seeing the one name:
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Real shame I used them for servicing and they were ace as well as a few purchases. Mate has a pair of skis in workshop that he can’t get back !!
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Poster: A snowHead
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Real shame I used them for servicing and they were ace as well as a few purchases. Mate has a pair of skis in workshop that he can’t get back !!
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Obviously A snowHead isn't a real person
Obviously A snowHead isn't a real person
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Sad news. I remember the original Freeze shop in Bruntsfield / Edinburgh. Twenty years ago now. Nice guys : opened store just as twin tips were taking off. They seemed to have done well moving online and out to the warehouse at Gyle : however heard they had to keep margins tight to compete with Conrad etc
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Well, the person's real but it's just a made up name, see?
Well, the person's real but it's just a made up name, see?
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The curse of being a DPS dealer strikes again:
47 Degrees - DPS dealer - Closed
Edge & Wax - DPS dealer - Closed
Freeze Pro Shop - DPS dealer - Closed
Based on this pattern, watch either Absolute Snow or Ellis Brigham.
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You need to Login to know who's really who.
You need to Login to know who's really who.
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That's a bit of a balls, i bought lots of bits and bobs from them over the years, always at very competitive prices.
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Anyway, snowHeads is much more fun if you do.
Anyway, snowHeads is much more fun if you do.
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Serviced my twin tips earlier this year, did a great job - nice guys and now aint a good time to be looking for work.
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You'll need to Register first of course.
You'll need to Register first of course.
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Shocker. Excellent shop in my experience. Best of luck to the guys who worked there!
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The trouble is that, in modern times, being what might be a traditionally referred to as a 'good retailer'.
The British public are ever in search of the impossible triangle - Good, Cheap, Fast.
Sadly things like Amazon have made Good/Cheap/Fast seem plausible.
People have got used to getting their purchasing information from the internet - reviews, user feedback, etc. Then searching online to find the cheapest option. People by and large don't even see the flaws in that. The objective is cheap. And preferably next day.
Knowledgeable staff are more expensive than computers. Good retail locations are more expensive than warehouses in outer nowhere. Do your 'research' online and buy online and I can sell you your kit from my self storage unit in a crappy industrial estate somewhere oop-north for twenty quid cheaper than the high street and make more profit too.
And the worst thing is I just can't really see a solution. Even our sH favourite service companies - The Piste Office, Solutions 4 Feet, etc - will have customers who walk in the shop, take the advice of the knowledgeable staff - and then buy it off Glisshop for a hundred quid less. And they don't even see the flaw in that. It's their right. It's the savvy, moneysavingexpert sensible way of working. Why wouldn't you? They fail to see the possibility of all the knowledgeable staff and high street store fronts closing, leaving you with nowhere to sample the gear at all. That's tomorrow's problem and tomorrow's problem is not today's concern.
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| Quote: |
And the worst thing is I just can't really see a solution. Even our sH favourite service companies - The Piste Office, Solutions 4 Feet, etc - will have customers who walk in the shop, take the advice of the knowledgeable staff - and then buy it off Glisshop for a hundred quid less. And they don't even see the flaw in that. It's their right. It's the savvy, moneysavingexpert sensible way of working. Why wouldn't you? They fail to see the possibility of all the knowledgeable staff and high street store fronts closing, leaving you with nowhere to sample the gear at all. That's tomorrow's problem and tomorrow's problem is not today's concern.
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Yep. Big problem. I sometimes wonder whether it would be possible to ask people to pay a small fee to enter the shop and/or to try something on, which could be refunded if anything is purchased. It wouldn't work for big department stores, but it might work better for specialist retailers like ski and bike shops. The problem is that it's a big risk, which may have terminal consequences if it doesn't work out.
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You'll get to see more forums and be part of the best ski club on the net.
You'll get to see more forums and be part of the best ski club on the net.
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I see your point but I'd feel uncomfortable at such a policy. I don't like being put on the spot where I have to buy something. I could pay the money and completely intend to make a purchase. But if none of the gear is quite right for me, I don't want to feel like I have to pay to say no. That sucks. As an example - I like watches a lot. I can lose an hour in a watch shop easily. I can pay thousands for a watch if need be - the budget is there. But it has to be 'just right'' and the criteria for what works for me is non-exact. But I wouldn't want to be deterred from walking into a watch shop on the premise that if I don't find something 'just right', I'll need to pay for the privilege.
I think part of it is education. People just don't see supporting the shop's income as a consumer problem. The consumer's job is to get the product they want for the price they want to pay, it is the retailers responsibility to meet that price somehow. I've been in an apartment with spyderjon with people who've brought back a pair of skis after trying them out all day at the EOSB, only to say - to his face - 'thanks for letting me ride these all day, but I'll buy a pair from Glisshop where they're cheaper' - with no regard at all for the fact that Jon's paid to get these skis in, mount them, put them in his car, drive them halfway across Europe etc to put them on a snowHead's feet! Maybe if people really understood what they were paying for, they might change.
But really I think we're going to have to go backwards to go forwards. Only when it become impossible to try before you buy - because the model is simply not sustainable - will people then look for paid options for better customer service and options will reappear.
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But really I think we're going to have to go backwards to go forwards. Only when it become impossible to try before you buy - because the model is simply not sustainable - will people then look for paid options for better customer service and options will reappear.
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Sadly, I can see that happening quite easily.
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snowHeads are a friendly bunch.
snowHeads are a friendly bunch.
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Just had an email from info at freezeproshop dot com:
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Dear ,
First, some bad news.
The last trading day for Freeze Pro Shop Ltd (in Administration) (company number SC252962) was Thursday 19th March 2020.
PLEASE CLICK HERE FOR MORE INFORMATION
Next, some good news!
The brand name and website have been acquired by a new owner, The Boarding Company Ltd. (that’s us!) and we are working tirelessly to get FreezeProShop.com back to doing what it does best, providing you lovely people with all the action sports gear you love!
What does this mean for your data?
Your data will now be processed by The Boarding Company Ltd. We are fully committed to the protection of your privacy at all times and have updated our privacy policy here.
If you want to be notified when freezeproshop.com is restocked and ready to go, and about future deals, discounts and new products you don’t need to do anything!
If you don’t want to hear from us, we understand. Please click unsubscribe below. |
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And love to help out and answer questions and of course, read each other's snow reports.
And love to help out and answer questions and of course, read each other's snow reports.
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| Quote: |
Even our sH favourite service companies - The Piste Office, Solutions 4 Feet, etc - will have customers who walk in the shop, take the advice of the knowledgeable staff - and then buy it off Glisshop for a hundred quid less. And they don't even see the flaw in that. It's their right. It's the savvy, moneysavingexpert sensible way of working. Why wouldn't you? They fail to see the possibility of all the knowledgeable staff and high street store fronts closing, leaving you with nowhere to sample the gear at all.
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This of course also one of the main reasons all the Ski Shows are no more. So many people will never know how great they used to be, especially for your pre-season fix.
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| Turnoisier wrote: |
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And the worst thing is I just can't really see a solution. Even our sH favourite service companies - The Piste Office, Solutions 4 Feet, etc - will have customers who walk in the shop, take the advice of the knowledgeable staff - and then buy it off Glisshop for a hundred quid less. And they don't even see the flaw in that. It's their right. It's the savvy, moneysavingexpert sensible way of working. Why wouldn't you? They fail to see the possibility of all the knowledgeable staff and high street store fronts closing, leaving you with nowhere to sample the gear at all. That's tomorrow's problem and tomorrow's problem is not today's concern.
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Yep. Big problem. I sometimes wonder whether it would be possible to ask people to pay a small fee to enter the shop and/or to try something on, which could be refunded if anything is purchased. It wouldn't work for big department stores, but it might work better for specialist retailers like ski and bike shops. The problem is that it's a big risk, which may have terminal consequences if it doesn't work out. |
Happens at a running shop near me: you are welcome to have shoes fitted for a price which is then refunded/discounted from the price of a pair of shoes acquired from them. Very reasonable.
Ski Bartlett charge £50 to fit boots bought form elsewhere, however after the p iss around I had getting boots fitted last year it would've been the same price to pay market rates in the shop than to but several sizes and pay to return them to Sport Conrad etc.
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You know it makes sense.
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| orange wrote: |
| Real shame I used them for servicing and they were ace as well as a few purchases. Mate has a pair of skis in workshop that he can’t get back !! |
Did your mate get his skis back? And if so, do you know how he got in touch?
I also have a repair that I am trying to get...
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Otherwise you'll just go on seeing the one name:
Otherwise you'll just go on seeing the one name:
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didn't realise they were in administration - just thought it was taking a while!
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Poster: A snowHead
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| justabod wrote: |
| Ski Bartlett charge £50 to fit boots bought form elsewhere, however after the p iss around I had getting boots fitted last year it would've been the same price to pay market rates in the shop than to but several sizes and pay to return them to Sport Conrad etc. |
That was my experience with Ski Bartlett. Essentally they have a boot fitting charge of £50. If you purchase a pair of boots from them then that cost is refunded off the cost of the boots. I'm not sure what happens if they don't have any boots that fit you (although given the number they had when I was there that seems unlikely!) however they may not charge. If you bring your own for them to fit then it costs £50 which doesn't seem too bad but as you say, may make the cost of their boots incl fitting similar.
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Obviously A snowHead isn't a real person
Obviously A snowHead isn't a real person
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MacS - yes he did a couple of weeks ago, someone contacted him and he nipped down and picked them up.
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Well, the person's real but it's just a made up name, see?
Well, the person's real but it's just a made up name, see?
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Thanks for getting back to me... No such luck for me yet!
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FAQ
