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Great customer service from Pieps
 Poster: A snowHead
Poster: A snowHead

Just wanted to say a big thank you to Pieps. I managed to smash the screen on my transceiver when I skied into a tree Embarassed on the SOPiB this year. I sent the damaged unit to Pieps (via Black Diamond UK), asking them to repair it. Instead of repairing it, they sent me a brand new transceiver. 1 happy (and grateful) bunny snowHead
ski holidays
ski holidays
 Obviously A snowHead isn't a real person
Obviously A snowHead isn't a real person

@Caspar, hope there's no lingering damage (aside from your beacon)?
latest report
latest report
 Well, the person's real but it's just a made up name, see?
Well, the person's real but it's just a made up name, see?

Yeah, I've had a couple of dealings with Pieps and that always go beyond what is expected.
latest report
latest report
 You need to Login to know who's really who.
You need to Login to know who's really who.

@mgrolf, the head was fine after a week or so (have replaced my helmet too), I’m still working on the finger I dislocated tho.
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ski holidays
 Anyway, snowHeads is much more fun if you do.
Anyway, snowHeads is much more fun if you do.

@Caspar, Shocked doesn't sound good, I hope it won't stop you avoiding trees next year.
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ski holidays
 You'll need to Register first of course.
You'll need to Register first of course.

@mgrolf, should be ok - I’ve been practicing walking between them all summer. Am hoping that will translate to skiing between them next year...
snow report
snow report
 Then you can post your own questions or snow reports...
Then you can post your own questions or snow reports...

Reviving this thread to report another good experience. Pieps DSP Sport beacon, 3 years old, acting up on search this season. Sent back for service (due anyway at 3 years) a few weeks ago, with a note explaining the problem. Just received a brand new replacement free of charge. Cost to me, just the postage to send the original unit back (no service fee). Another happy bunny.
snow report
snow report



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