 Poster: A snowHead
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Hi All. Appreciate that this is a minor point in the current situation, but....
Anybody heard anything about whether Eurotunnel will extend the validity of the books of 10 frequent traveller tickets?
We buy a book of 10 and share with some friends, but it’s likely that we won’t get to use 6 of them before the 12 months is up.
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Obviously A snowHead isn't a real person
Obviously A snowHead isn't a real person
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I’m in the same situation, if this goes on all summer I will have 10 unused crossings so circa £1500.
Hopefully they will allow some kind of extension but no sign of any offers just yet.
Fingers crossed
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Well, the person's real but it's just a made up name, see?
Well, the person's real but it's just a made up name, see?
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Me too
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You need to Login to know who's really who.
You need to Login to know who's really who.
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If I find anything out I'll let you know!
For historical reasons I'm not the primary account holder, although I do more trips. The primary traveller's wife is up to her neck in a virus-affected job right now so I won't bother them in the near future.
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Anyway, snowHeads is much more fun if you do.
Anyway, snowHeads is much more fun if you do.
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@Matt1959, Helen B. asked on Twitter today and got a detailed response, Unfortunately as this is snowHeads I can't copy it onto here. If you have a look at Eurotunnel Le Shuttle on Twitter you should find it.
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You'll need to Register first of course.
You'll need to Register first of course.
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@LeShuttle are there any plans to extend the validity of our frequent traveller tickets? Many of us have tickets which will otherwise expire.
Hi Helen, every case will be looked at and been advised for theses requests please use our online form giving as much as details as you can and our dedicated team will get back to you
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I have asked Which (Consumers Association) to look into this.
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You'll get to see more forums and be part of the best ski club on the net.
You'll get to see more forums and be part of the best ski club on the net.
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Anyone made any progress on this?
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Got a reply from Eurotunnel today, they have extended my account validity by three months.
They said in short ........
“As this is an exceptional offer, I hope you will appreciate that we will not be able to make such an offer again”
Hmm so I’m very grateful for the three month extension but I fear that I will still lose the use of some of my crossings as the extension is from mid November to mid February which misses the main period that I use crossings.
Any observations as to how reasonable this offer is ?
I have mixed feelings along the lines of why should Eurotunnel take all the loss, is it reasonable for me to take part of the hit financially.
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snowHeads are a friendly bunch.
snowHeads are a friendly bunch.
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I haven't had a reply from Eurotunnel yet. My last two bookings (made before 14th March were for 17th March for 5 days and 26th March until 6th April. My year ended on 7th April !. We would normally go out for the last week of the skiing season and stay an additional week to paint and refresh the apartment. Arc 1950 is even better without people (for a few days!) I'll post again if I have anything from Eurotunnel.
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And love to help out and answer questions and of course, read each other's snow reports.
And love to help out and answer questions and of course, read each other's snow reports.
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We expire at the start of June and have moved/parked our 2 remaining (booked) trips from Easter to May half term holidays but that is me being optimistic. Am in two minds whether I will bother seeking an extension yet as I am assuming they will probably implement a blanket policy to automatically extend everyone. This is my third lot of 10 and independently to CV I was questioning the value of these due to the diminishing slots being allocated to FT during busy days and also wanting to mix in flexi-plus on some busy return legs.
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I saw a tweet on Eurotunnel feed from a few days explaining they are working on a solution for affected FT holders as their systems are limited to extensions upto one year form the purchase date. In the meantime they suggest we compete their online form for urgent cases.
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You know it makes sense.
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I acknowledge your concerns and whilst we are unable to extend the validity of your wallet, there are two options available to you as a gesture of goodwill in view of your loyalty to our service.
Option A) We will inactivate your account and issue a discount voucher to the value of the remaining tickets (£184). This discount voucher will be valid for a year from the date of issue and can be used against either a new ticket booked directly through our Contact Centre or towards Frequent Traveller peak time supplements. It cannot be used against the cost of opening a new account.
Option B) We are prepared to refund the four unused crossings (£184), once you have opened a new Frequent Traveller wallet. This offer will be valid for redemption for six months from today. If you decide to open a new Frequent Traveller wallet, please contact us with the new wallet name, and we will arrange to refund the cost of the two unused legs on your expired wallet.
As these are both exceptional offers, I hope you will appreciate that we will not be able to make such an offer again.
We look forward to hearing from you at your convenience with your preferred choice."I have now received a reply from Eurotunnel. I hope I can paste it here:-
"I acknowledge your concerns and whilst we are unable to extend the validity of your wallet, there are two options available to you as a gesture of goodwill in view of your loyalty to our service.
Option A) We will inactivate your account and issue a discount voucher to the value of the remaining tickets (£184). This discount voucher will be valid for a year from the date of issue and can be used against either a new ticket booked directly through our Contact Centre or towards Frequent Traveller peak time supplements. It cannot be used against the cost of opening a new account.
Option B) We are prepared to refund the four unused crossings (£184), once you have opened a new Frequent Traveller wallet. This offer will be valid for redemption for six months from today. If you decide to open a new Frequent Traveller wallet, please contact us with the new wallet name, and we will arrange to refund the cost of the two unused legs on your expired wallet.
As these are both exceptional offers, I hope you will appreciate that we will not be able to make such an offer again.
We look forward to hearing from you at your convenience with your preferred choice."
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Otherwise you'll just go on seeing the one name:
Otherwise you'll just go on seeing the one name:
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Eurotunnel have extended my FT account by 12 months, which for me makes them one of the good guys.
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Poster: A snowHead
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Extended mine by 3 months! Currently expires end July and they’ve extended until end October. TBH that will be enough time for the two families to get through our six remaining tickets, assuming that we can travel within a couple of months.
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Obviously A snowHead isn't a real person
Obviously A snowHead isn't a real person
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@jbob, when did your original FT commence? I’m about to plead my case as I’ve only managed to use one of the three returns I had planned over the ski season.
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Well, the person's real but it's just a made up name, see?
Well, the person's real but it's just a made up name, see?
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@jbob, +1
Only had one trip left expiring at end of May - has been extended 12 months
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You need to Login to know who's really who.
You need to Login to know who's really who.
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@Matt1959, hi how did you go about requesting this? We run out early June and have 2 crossings to use but limited as we have a member of our family who is high risk and shielding until 15 June.
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Anyway, snowHeads is much more fun if you do.
Anyway, snowHeads is much more fun if you do.
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I had 4 left due to run out in October. I sent an email. Ok a couple of weeks to reply.
I’m chuffed, as I’m intending to keep a low profile for quite a while.
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You'll need to Register first of course.
You'll need to Register first of course.
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@Ozboy, Actually it wasn’t me - our friend is the account holder and he sent an email. Further up this thread there is a link you can use to contact them.
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| Matt1959 wrote: |
| @Ozboy, Actually it wasn’t me - our friend is the account holder and he sent an email. Further up this thread there is a link you can use to contact them. |
Thanks for pointing me to the link.
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After reading the latest posts I recontacted eurotunnel to ask for an improvement in their 3 month offer. I got a quick reply extending my account for a year and they mentioned that they would shortly be emailing all frequent traveller account holders to offer a 12 month extension.
Good news!
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You'll get to see more forums and be part of the best ski club on the net.
You'll get to see more forums and be part of the best ski club on the net.
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Great news - thanks for the update
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@Honeybadgerversion2, Yes, great news, will be looking out for that mail, got 7, shared between 2 of us, that run out in October 
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snowHeads are a friendly bunch.
snowHeads are a friendly bunch.
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Just received the email extending validity by 12 months. 
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And love to help out and answer questions and of course, read each other's snow reports.
And love to help out and answer questions and of course, read each other's snow reports.
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Yup. Mail just come through today.
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Ditto!
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You know it makes sense.
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Ditto ! Fair do's to Eurotunnel
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Otherwise you'll just go on seeing the one name:
Otherwise you'll just go on seeing the one name:
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Yes, happy with that approach
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Poster: A snowHead
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Have been watching this as we bought our new set of tickets in Feb-20. Used 4 (just!) before lock down with 6 to be used by Feb-21. Received an email today to say the expiry date had been extended by 12 months. Fair play to Eurotunnel as I was expecting less .
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FAQ
