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Ellis Brigham
 Poster: A snowHead
Poster: A snowHead

To follow up my thread on the Karma problem, just wanted to say WOW, thats customer service.

Ellis Brigham have taken responsability for the problem and have bent over backwards and totally exceded my expectations.

They have found a replacement Karma in 177 which I will be able to get this week in time for me to go away on the 25th.

Congrats Ellis Brigham for your customer service and a big thanks to Mark and Steve at EB if you read this.
ski holidays
ski holidays
 Obviously A snowHead isn't a real person
Obviously A snowHead isn't a real person

It's great they sorted it, but perhaps the least they could (or at least should) do in circs? Have a great week on 25th. snowHead
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snow report
 Well, the person's real but it's just a made up name, see?
Well, the person's real but it's just a made up name, see?

Good news. Perhaps someone there reads (or even contributes to) snowHeads.
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snow conditions
 You need to Login to know who's really who.
You need to Login to know who's really who.

great news and well done to Ellis Brigham, any cheap Karmas for sale at Castleford then Wink
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snow report
 Anyway, snowHeads is much more fun if you do.
Anyway, snowHeads is much more fun if you do.

kiwi1, That's great, and even better EB seems to have got on with it and done the right thing without a big stick being waved and lots of shouting, very impressive and a stong incentive to give them my future business.
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ski holidays
 You'll need to Register first of course.
You'll need to Register first of course.

Masque, Hey mate.

Yep, they've got my business. Any company that looks after it's customers like that has to be OK.
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latest report
 Then you can post your own questions or snow reports...
Then you can post your own questions or snow reports...

richmond, I don't think so, I believe EB are a good company who do the right thing, my son bought a pair of Technica ski boots there, the were the supposedly unbreakable carbon-fibre etc etc, after a year he managed to split them, he was skiing every day at the time but no problems EB contacted Technica who replaced them FOC. A merked contrast to the level of customer service shown by S & R.
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snow report



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