 Poster: A snowHead
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This came to me via that newfangled (ten years old!) Twitter thingymebob so am unsure of how to post the link here effectively. Maybe someone else more savvy can fix that.
However, I thought sHs should be aware of the company even if it is US-based. Some may even had previous experience of this operation when it was based in Tignes.
Outside is a very reputable mag and have certainly done their homework.
https://shar.es/14kOaZ
In a world of crowdsourced review sites and marketplaces like Amazon and Ebay, it might seem shocking that a company like 123Mountain could string along angry customers for so long. But the Internet is a double-edged sword.
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Obviously A snowHead isn't a real person
Obviously A snowHead isn't a real person
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Well, the person's real but it's just a made up name, see?
Well, the person's real but it's just a made up name, see?
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@Scarlet, Thanks
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You need to Login to know who's really who.
You need to Login to know who's really who.
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Crazy read - thanks for sharing.
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Anyway, snowHeads is much more fun if you do.
Anyway, snowHeads is much more fun if you do.
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Complete horror story.
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You'll need to Register first of course.
You'll need to Register first of course.
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The google reviews are great - either 1 star, the real customers that have been scammed/messed around or 5 star, the fake generic reviews.
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TNT always sold top of the range gear in Tignes. Not surprised when they went bust as they never seemed to have any customers.
Very good deals when they were selling up (for cash) 
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We have considerably better consumer protection in the UK than in the USA. If the value of the goods purchased are between £100 and £30,000 and you paid some or all of the bill with your credit card, you can invoke section 75 of the Consumer Credit Act and get your money back from your card provider -Which? provides more details - and that's why it's always better to pay directly with a credit card than through Paypal or with a debit card. We also have the Distance Selling Regulations that give you a right to cancel an internet-based transaction.
Together, these regulations mean that the kind of scam operated by 123mountain simply couldn't rip off UK consumers in the same way as happens in the USA. So long as you know your rights, of course - which I'm sure all streetwise snowHeads do.
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You'll get to see more forums and be part of the best ski club on the net.
You'll get to see more forums and be part of the best ski club on the net.
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| Jonny Jones wrote: |
We have considerably better consumer protection in the UK than in the USA. If the value of the goods purchased are between £100 and £30,000 and you paid some or all of the bill with your credit card, you can invoke section 75 of the Consumer Credit Act and get your money back from your card provider -Which? provides more details - and that's why it's always better to pay directly with a credit card than through Paypal or with a debit card. We also have the Distance Selling Regulations that give you a right to cancel an internet-based transaction.
Together, these regulations mean that the kind of scam operated by 123mountain simply couldn't rip off UK consumers in the same way as happens in the USA. So long as you know your rights, of course - which I'm sure all streetwise snowHeads do. |
Visa also voluntarily operate a similar system for Visa debit cards and the min amount is lower than for a credit card. Though voluntary they can still be reported if making a bad decision to the ombudsman. So although not regulated like credit cards they have a due care (self imposed to their credit, and need commending for this) to refund.
I almost went down this route just recently but a few threats of this and legal action to the online company and they refunded the money which was less than £60 including postage.
If online purchase was before Nov ** 2015 then consumer credit act 1979 if after this date it is the consumer rights act 2015 that applies.
Lastly if returning an online purchase because faulty etc not just because you decide you do bot want it or like the colour it is for the seller to pay for the return postage.
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FAQ
