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A big thanks to Noble Custom & Ortovox
 Poster: A snowHead
Poster: A snowHead

A happy customer service story. Smile

I have an S1 - purchased in 2009, warrantee expiring in 2014. In Engleberg this February, after doing a transceiver practice with rather low batteries, the thing died, and then wouldn't reboot.

I rang Noble Custom, the importers, they told me to send it to them. They sent it to Germany, Ortovox fixed it, sent it back, and I received it back a few days ago.

It is fixed, repaired on "goodwill", and all I have paid for it the postage to the Importers in Loughborough.

I am really really impressed. Totally in contrast the run-around I am getting from a jewellers and Skaagen for the repair of a similarly expensive watch bought 4 months ago, where the minute hand fell off when it was dropped less than a metre. Confused
ski holidays
ski holidays
 Obviously A snowHead isn't a real person
Obviously A snowHead isn't a real person

@stoat of the dead, Very Happy Very Happy Very Happy Good customer service leaves you smiling, doesn't it.
snow report
snow report



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