 Poster: A snowHead
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Arghhhh. I got a call today from the agent we booked our Andorra trip through. It turns out that the hotel that we booked and paid for only has double rooms, which is a problem since we're a pair of blokes  So they're proposing to move us from this hotel to another one that does have double rooms, but doesn't have the sauna/steam room access that we would have had previously. It's also rated 2*+ rather than 3*. Not very happy.
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Obviously A snowHead isn't a real person
Obviously A snowHead isn't a real person
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magriggs, The 3* hotel you have paid for only has double rooms....it is proposed to move you to a 2* hotel that also has double rooms.....are we missing something here?
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Well, the person's real but it's just a made up name, see?
Well, the person's real but it's just a made up name, see?
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| Bernard Condon wrote: |
| magriggs, The 3* hotel you have paid for only has double rooms....it is proposed to move you to a 2* hotel that also has double rooms.....are we missing something here? |
Sorry, my mistake, a 2* hotel that has TWIN rooms 
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You need to Login to know who's really who.
You need to Login to know who's really who.
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magriggs, I did a holiday with my father a year ago in Bulgaria - took 5 rooms before they showed us one with twin beds rather than a double.
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Anyway, snowHeads is much more fun if you do.
Anyway, snowHeads is much more fun if you do.
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magriggs,
This isn't the worst...... but if you can't live in a double...you should get a price breal on the other hotel...
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You'll need to Register first of course.
You'll need to Register first of course.
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Try ringing the hotel and double checking...sometimes it's just to TO hasn't BOOKED any twins rooms - you would then know whether they were being 'flexible with the truth' and whether there is any point insisting on your chosen hotel.
TBH if you booked a twin room I'd be inclined to insist on a room each and see what they say...at the very least it should be a free UPGRADE not a downgrade (there are deifnately 3* and 4* hotels in andorra with twin rooms!)
aj xx
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magriggs, Take plenty of KY Jelly and think of England 
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This kind of thing happens with tour operators all the time. They simply don't take the same kind of care you would if you were handling the booking direct with the hotel yourself (and I suggest you try doing so in future). Half of them wouldn't know the difference between a twin and a double anyway. My advice would be to have a pleasant, friendly, reasonable approach tainted with a demanding, never-going-to-go-away-til-your-completely-satisfied message. Make sure you tell them exactly what you want in order to sort the shambles out. Set them a deadline to have it sorted. It's DIY or KY in future whatever you prefer... 
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You'll get to see more forums and be part of the best ski club on the net.
You'll get to see more forums and be part of the best ski club on the net.
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magriggs, Sorry if that came across in a negative fashion!
If you booked & paid for a twin room then it isn't your fault! ajhainey, & JohnHill, have the correct approach. Don't ask the tour operator - tell the tour operator you have booked & paid for a twin room & if they can't provide it, then they have to provide you with two 3* rooms, or they put two single beds in a double room. Not your problem - their problem. Otherwise, summon the support of your local Trading Standards and sock it to the 'Persons of Dubious Parentage'.
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snowHeads are a friendly bunch.
snowHeads are a friendly bunch.
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magriggs, just share the double room with your mate - have you seen the forecast for Andorra - its going to get cold !!
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And love to help out and answer questions and of course, read each other's snow reports.
And love to help out and answer questions and of course, read each other's snow reports.
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| CP wrote: |
| magriggs, Take plenty of KY Jelly and think of England |
My sentiments exactly!!!
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| Paul Mason wrote: |
| magriggs, just share the double room with your mate - have you seen the forecast for Andorra - its going to get cold !! |
I think I'll just take an extra pair of gloves, but thanks for thinking of us
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