Poster: A snowHead
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Beck Daross wrote: |
Yes it is the obvious thing to do. Which is probably why it has long been standard practice for the leaders to go to TO welcome meetings and offer their services (subject only to specific resort politics). And the policy of two years membership for the price of one for anyone who joins in resort is also long standing, though I don't know for sure if that deal is still going. My point is the SCGB hasn't actually "missed a trick" here. They have been on to this since at least the first hosting ban in France 15 years ago, when I was a rep and had a very busy season. |
If they have worked it out, and have been actively doing it for 15 years, how is it that someone like me, who is away with several different TOs, something like 3 or 4 weeks every season, in different resorts, is entirely unaware of it? Is it possible that your experience 15 years ago no longer represents what is going on across the whole organisation?
What they need is a formal agreement with the TOs to provide this, so that it can be advertised to customers, the number of reps can be increased to cover this increased activity, and they can actually track how many people are signing up in each resort as a result of this increased activity. It is, after all, a multi-million pound organisation claiming to represent british skiiers. They didn't manage to get much of a result allowing british skiiers to ski with a TO guide on holiday, so I guess they could help us out by providing a leading service in its place.
It seems to me that there is loads of anecdotal evidence from an awful long time ago being used to suggest that the SCGB is in a much better position than it actually seems to be right now.
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Obviously A snowHead isn't a real person
Obviously A snowHead isn't a real person
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Quote: |
anecdotal evidence from an awful long time ago |
I think thats the SCGB motto now...
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Well, the person's real but it's just a made up name, see?
Well, the person's real but it's just a made up name, see?
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Mistress Panda wrote: |
What they need is a formal agreement with the TOs to provide this, so that it can be advertised to customers, the number of reps can be increased to cover this increased activity, and they can actually track how many people are signing up in each resort as a result of this increased activity. It is, after all, a multi-million pound organisation claiming to represent british skiiers. They didn't manage to get much of a result allowing british skiiers to ski with a TO guide on holiday, so I guess they could help us out by providing a leading service in its place.
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Hang on.
It is a club.
The leaders are volunteers. Numbers of volunteer leaders cannot just be increased to suit tour operator demand.
Why would a volunteer driven club be signing 'formal agreements' with a commercial organisation anyway?
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Mistress Panda wrote: |
... the number of reps can be increased to cover this increased activity, and they can actually track how many people are signing up in each resort as a result of this increased activity. |
I think I should point out that the last time the SCGB revealed to members how many new members had been recruited by reps in resorts ... the 2011 annual report ... the figure was 229, across 34 resorts (i.e. 7 per resort for the whole winter).
At one time (recorded by Rob Tillard - one-time secretary of the Club - in his privately-published hardback history of the SCGB) the reps in Zermatt alone recruited c.100 new members per season.
The resort recruitment has collapsed, which is why I assume the figure has now been kept out of the past two annual reports. The figures for 2009 to 2011 were ...
New members recruited by SCGB leaders (reps)
2011: 229
2010: 319
2009: 352
1993: 989 (33 resorts: i.e. about 30 new members per resort per winter)
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Anyway, snowHeads is much more fun if you do.
Anyway, snowHeads is much more fun if you do.
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I've never seen a rep either. The only time I've ever seen a SCGB person is at the ski show, and you can watch them visibly sag if you say "Actually, I'm a snowboarder" as though they know they've got nothing to offer.
And its not TO demand, its visitor demand, and by joining a leader led group, they would be defacto members of the club. The volunteers volunteer for the benefit of the club, so would be contributing to its service. The SCGB benefits from increased profile, the TO benefits from being able to offer service by proxy to its customers at an agreeable price, and the skiers benefit from experienced hosts rather than a teenager with a pistemap and a hangover.
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Richard_Sideways wrote: |
The volunteers volunteer for the benefit of the volunteers |
FIFY
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If the leaders are volunteers why does the service cost £240k a year?
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beequin, expenses - insurance, travel, accom, food, snazzy jackets, butlers and batmen, corkage, bribes to local officals etc. multiplied by 100 leaders...
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You'll get to see more forums and be part of the best ski club on the net.
You'll get to see more forums and be part of the best ski club on the net.
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beequin wrote: |
If the leaders are volunteers why does the service cost £240k a year? |
Indeed. What is the difference in cost of flights, compared with - say - 20 years ago?
The SCGB's skiing operations cost £69k in 1994. It's been said that the Club is now paying rent to keep its reps in the resorts, but I've no idea how many. I can only imagine that £100k to £150k in rent, per winter, is being paid in total.
These expenditures don't seem to be unsustainable - in the sense that overall ski operations costs have been running at these sorts of costs for years now, with no loud objection - despite 80% to 90% of members not using the service per winter!
Last edited by You'll get to see more forums and be part of the best ski club on the net. on Fri 29-11-13 16:45; edited 1 time in total
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Richard_Sideways wrote: |
And its not TO demand, its visitor demand, and by joining a leader led group, they would be defacto members of the club. The volunteers volunteer for the benefit of the club, so would be contributing to its service. The SCGB benefits from increased profile, the TO benefits from being able to offer service by proxy to its customers at an agreeable price, and the skiers benefit from experienced hosts rather than a teenager with a pistemap and a hangover. |
TO demand or visitor demand makes no difference. Volunteer numbers cannot just be adjusted to suit.
SCGB also potentially suffers restrictions placed on tour operators. Guilt by association.
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snowHeads are a friendly bunch.
snowHeads are a friendly bunch.
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George Jones wrote: |
Hang on.
It is a club.
The leaders are volunteers. Numbers of volunteer leaders cannot just be increased to suit tour operator demand.
Why would a volunteer driven club be signing 'formal agreements' with a commercial organisation anyway? |
Of course it can. Just get more people to volunteer, reduce the barriers to people volunteering (like the couple of grand it costs to get through the leaders course) and increase the size of the active membership.
The SCGB, if it was clever about it, might find a TO prepared to give up a luxurious "customer" room in resort to save the SCGB food/accommodation costs for their rep, in return for the SCGB being given the opportunity to take customers out guiding and maybe sell them the idea of joining up. Saves the ordinary member a bit of money, because leaders are getting free board, and they become a SCGB part of the TO team.
I think they need to get away from the idea that the multi-million pound SCGB is a tiny little volunteer organisation and they can start thinking like the mulit-million pound business that they are, and perhaps if they did there would be a bit less of the "amateurs trying their best" defeatist approach that I think has held them back for the last few decades.
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And love to help out and answer questions and of course, read each other's snow reports.
And love to help out and answer questions and of course, read each other's snow reports.
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George Jones wrote: |
TO demand or visitor demand makes no difference. Volunteer numbers cannot just be adjusted to suit.
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Please expand on this. There are not enough volunteers, or the SCGB is not interested in expanding, or something else? I am astounded that in a club of 30,000 members there are not a couple of hundred people capable of and interested in being a SCGB leader for a season.
Or do you mean that the club could not be reactive enough to the increase in demand of actually doing this?
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Mistress Panda, sorry, but your prospectus has no international model. No other ski club, internationally, does anything remotely like your proposition.
Your proposition is hugely risky. You're typing into a ski club which has spent 10 years proving that the SCGB is a dinosaur. Get with the program!
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You know it makes sense.
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Mistress Panda, SCGB Leaders have to pay to go on a leaders course and pass it. Refresher courses are also required. They have to committ to three consecutive weeks a season - at least.
How many can do that in the current economic climate? How many would want to go the less attractive resorts and spend time leading if time and money were not an issue? Do not forget that SCGB members are not usually on the breadline, so they do not have to act as leader or otherwise forego skiing like some gap year Tour Operator hosts.
Where the club has 'unemployed' leaders i.e. resorts where there is no take up, do the club say 'thanks but no thanks' to the resort providing free accommodation? Then move the leader to a more popular resort and pay the accommodation cost as well?
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Otherwise you'll just go on seeing the one name:
Otherwise you'll just go on seeing the one name:
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Comedy Goldsmith, I doubt many other ski clubs turn over in excess of £2m either. The does have some precident, many US and Canadian resorts have volunteer hosts, drawn from local or national ski clubs. These are normally cost paid for by the resort operator, and offered as a free service, but as that is unlikely to be an offer repeated by the European resorts, that role of financing the operation could fall to the SCGB under its leader model.
George Jones, there are hundreds of gap-year students who'd take that role in a heartbeat. They've got time, disposable income and the inclination to do it. Team them with some legacy leaders and they'd find their feet soon enough and you'll probably have them as club members for life too.
The stagnation in the SCGB is palpable and lamentable, as I'm sure you'll agree. This is merely a shot in the dark from outsiders looking in, and it'd never get past The Management, like any idea which'd threaten the status quo. The club should find its strengths and play towards them, their leader offering seems pretty unique to me and therefore seems like a strength, maybe i'm wrong and its just a massive drain on resources pandering to people who treat it as a cheap route to a season in the snow and used by a handful of port-swillers whos idea of a hard day on the mountain is 5 courses for lunch instead of 4.
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Poster: A snowHead
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Richard_Sideways, Yes, you could take students as leaders but how would they get on with the current SCGB age profile?
Some members harrumph Comedy Goldsmith and he has not seen 21 for a year or two. Maybe if existing offspring could be persuaded to join, but they do not want to and this was stated at the AGM by more than one person.
I agree change is desirable but I am not optimistic - withering on the vine seems a more likely scenario. Or gradual transformation into an upmarket niche holiday company.
I have had some good lunches with SCGB but 4 or 5 courses is not typical.
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Obviously A snowHead isn't a real person
Obviously A snowHead isn't a real person
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Mistress Panda,
Quote: |
If they have worked it out, and have been actively doing it for 15 years, how is it that someone like me, who is away with several different TOs, something like 3 or 4 weeks every season, in different resorts, is entirely unaware of it? Is it possible that your experience 15 years ago no longer represents what is going on across the whole organisation?
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Anything is possible. But it is unlikely. As I said it is pretty much standard practice for leaders to go to TO welcome meetings. Also, I wrote nothing to indicate that my experience is limited to 15 years ago, I merely mentioned that was when the French first had this hosting ban. I did 50 weeks repping for the SCGB and went to TO meetings as a matter of course. It was actively encouraged, expected even, to the extent that the rep had to report the number of meetings attended in the weekly return.
I cannot explain why you are "entirely unaware of this activity". But a leader can only cover one or two of the scores of TO welcome meetings so they are spread pretty thin.
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Well, the person's real but it's just a made up name, see?
Well, the person's real but it's just a made up name, see?
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George Jones, your argument seems to be that younger people are incapable of engaging with older people and offering them a service. Once anyone puts on a pair of goggles I struggle to identify how old they are, and indeed I have experienced some world class on-piste guiding by a 22 year old. The leader merely needs to act as a meeting point, and needs to be capable of leading a group around pistes on the mountain appropriate to their experience and desire. That doesn't really need a 60 year old leather-skinned chap who was born on skis, even if that might be what some of the more narrow-minded members might prefer.
What I'd hope the SCGB is planning in the next few years is to evolve into an organisation that the existing offspring would not need persuading to join. Sadly many other organisations I am familiar with struggle with exactly the same issue - cater only for the current membership, much of which is 60+ years old, or look to attract the next generation and the long term members that might keep the thing alive at the risk of losing one or two of the more extreme diehards who are resistant to change. Personally I leave the diehards behind every time when that is the choice. Sadly they frequently realise this, and start becoming incredibly confrontational, voting against any form of change, and closing ranks. That appears, from what has been reported here, to be happening already.
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You need to Login to know who's really who.
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Beck Daross wrote: |
Anything is possible. But it is unlikely. As I said it is pretty much standard practice for leaders to go to TO welcome meetings. Also, I wrote nothing to indicate that my experience is limited to 15 years ago, I merely mentioned that was when the French first had this hosting ban. I did 50 weeks repping for the SCGB and went to TO meetings as a matter of course. It was actively encouraged, expected even, to the extent that the rep had to report the number of meetings attended in the weekly return.
I cannot explain why you are "entirely unaware of this activity". But a leader can only cover one or two of the scores of TO welcome meetings so they are spread pretty thin. |
So would you agree that they are ineffective trying to do it this way, in that they can't get to even a significant number of the TO welcome meetings? What was the average number of welcome meetings attended in the weekly return?
Out of one or two welcome meetings, how many people is one rep likely to ever attract to the service? 3? 4? In a season of 4 months that means potentially 36-48 new members over an entire season, assuming a close rate of 100%. More likely is 20-30%, so the SCGB probably gets 7-18 new members out of this, assuming you can get 3 or 4 people from every welcome meeting to come and ski with the club.
What about if the TO did all the arranging, talked to their customers about the guiding service available, and told everybody where and when to meet on day 1? That's the kind of thing you might get out of a partnership with a major TO or two. There might even be a kickback to the TO on members who sign up with the rep in resort as a result of being handed over, after all many will be active skiiers who might turn into long term members.
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Anyway, snowHeads is much more fun if you do.
Anyway, snowHeads is much more fun if you do.
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Mistress Panda, In cartoon terms Student Grant, from Viz, leading Colonel Blimp.
Could work if they were relatives - otherwise tricky.
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The problem with the SCGB providing a service for TOs is that TOs are commercial organisations. This means that The amateur status of SCGB reps would be lost as the customer of TO has paid money to be there. Result is end of SCGB leading in the whole of France, by law. Can't speak for other countires, but probably same throughout Europe. SCGB leaders have not been allowed in St Anton due to perception of competition to Arlberg ski school. You have to join SCGB to go on a Freshtracks holiday, the profit of which contributes to SCGB funds.
I have been a member of SCGB for over 15 years, probably done 40+ Freshtracks holidays and skied with reps about 50 days. They have a system that ensures some level of trained consistency of performance of reps & leaders, which obviously is essential, but there is still a proportion a rouge performers that get ousted, just like useless employees get sacked. I would not be a rep for SCGB under current system, so you can assume I think it could be done better, but it is done well in my opinion.
In my experience the problems with SCGB membership acquisition is 3 fold: Their inability to relate to snowboarders, but then again is snowheads as welcoming as it could be (dark side)? The high cost of their Freshtracks holidays in an atmosphere assuming a recession. The southern centric/middle class membership.
Their forum is dead in comparison to when I used it regularly 5 years ago, I do know why others do not use it but my reason for desisting was due to too many negative/ augmentative posters.
The snowheads forum gets loads of use in comparison, but not been on here enough to know the negativity level.
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sahsah, Well put.
Do you see any issues with the aging profile of membership?
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sahsah wrote: |
.... The southern centric/middle class membership. ... |
So that'd be a bit like snowHeads, then. Just could be because the British population distribution is southern-centric, and for the most part skiers/boarders are middle class.
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You'll get to see more forums and be part of the best ski club on the net.
You'll get to see more forums and be part of the best ski club on the net.
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Does the club need to recruit younger members? not really, just needs to recruit more members at the younger end of the current age profile at a rate enough to offset those who leave the club, for whatever reason, physical, mortal or financial. Hopefully that number is greater than the lost membership.
Should the club be trying to attract members younger than the existing age profile? Yes, I think they should, but not at the risk of upsetting a stable, if not very dynamic demographic of the existing membership. Better to stick with what you know and work slowly than alienate your existing membership while failing to attract a new demographic.
I think this is where Frank and the team are going, rather than making some grand, immediate change and risking upsetting existing members, they are evolving the club to make it more attractive to all. A very slow process, but one which I agree with.
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Admin's been on tour of all the snowdomes, though, including Braehead, which shows a more inclusive and intelligent appreciation of Great Britain including Scotland. It has very good ski mountains, by the way, though they don't enforce helmet use.
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snowHeads are a friendly bunch.
snowHeads are a friendly bunch.
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Mistress Panda wrote: |
...What I'd hope the SCGB is planning in the next few years is to evolve into an organisation that the existing offspring would not need persuading to join. Sadly many other organisations I am familiar with struggle with exactly the same issue - cater only for the current membership, much of which is 60+ years old, or look to attract the next generation and the long term members that might keep the thing alive at the risk of losing one or two of the more extreme diehards who are resistant to change. Personally I leave the diehards behind every time when that is the choice. Sadly they frequently realise this, and start becoming incredibly confrontational, voting against any form of change, and closing ranks. That appears, from what has been reported here, to be happening already. |
Hmm. After many years of seeing the SCGB being criticised for being a business not a club, I am intrigued to see you effectively think that it's problem is it. being a club. Clubs inherently cater for their existing membership - it's kinda why they exist. And it can really be a problem, as you say. I tried to influence reform of a club whose membership is not in the first spring of youth, and got very bruised in the process. Personally, I think that the present structures and attitudes are so deeply entrenched that it will be impossible to reform it quickly enough to stop its eventual demise. OTOH, since 60 is the new 40, today's over 60s will keep it going for some time yet.
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And love to help out and answer questions and of course, read each other's snow reports.
And love to help out and answer questions and of course, read each other's snow reports.
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it has been on here that the staff at scgb were not as expected and that they were all in there 20s and 30s.
They are getting behind the young freestyle skiers , james woods etc
I have spent days with leaders who do not ski, but snowboard.
Agree with FEEF, .... they seem to be evolving the club.
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I began working as a freelance writer for the SCGB at age 25, then much more seriously as equipment editor of the magazine - for about 12 years - at 30. But this has nothing to do with age. It's about attitude, inclusiveness (that Gerry word), roots, respect for them, agreed goals and plans, communications and honesty. Also, plenty of creativity and provocation. But essentially it's about skiing! (no, not snowboarding - that's catered for).
Someone tell me what this has got to do with age. As someone at the SCGB pointed out to me about 25 years ago ... "There are young farts, as well as old ones."
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You know it makes sense.
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perception ..
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Otherwise you'll just go on seeing the one name:
Otherwise you'll just go on seeing the one name:
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the picture painted here is of a club born in the early 1900s. references to the eaton square days, an old library, old leaders in their 60s, old outdated values, stuck in the past ways of business, a club not up on social media, old school old boy network, references to quotes from the scgb 25 years ago etc etc.
I would suggest that is what age has to do with it .......
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Poster: A snowHead
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Hmm. Looking at page 12 of the annual report I think that I've been unfair. The age distribution is centred on a more youthful age than I had thought. Maybe the Club can be reborn.
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Obviously A snowHead isn't a real person
Obviously A snowHead isn't a real person
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achilles, That green block on the left of under 24s are included on family memberships (many won't realise or care that they are members). The 24-34 block gives an idea of how few remain when its time to pay for themselves but it's declining. 24-44 all in decline, 45-65+ all on the increase. From where I sit it doesn't look rosy. But the sport generally has the same problem.
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Well, the person's real but it's just a made up name, see?
Well, the person's real but it's just a made up name, see?
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Thanks for the annual report link. I'm not hugely motivated to analyse it, but it looks slick enough. They even mention snowboarders 6 times, although not in the images as far as I can tell. Well, the "S" doesn't stand for us, so fair enough on that. From the above posts it seems they don't discriminate at all on what you ride, which is good.
I think you're right on the demographics. Possibly they're simply tracking the market demographic in the UK (to which I don't have access).
I'd expect the SCGB to suffer more than the industry in general because:- They were old skool before I'd left school. Their baggage may make it harder for them to do new things than it is for complete new entrants. It's hard to see that they have any advantage in the market generally. The concept of "SCGB park leaders" isn't likely to work, I'd guess.
- People are more adventurous these days. Sure, some people still need to be "packaged", but I think less of us need the security of clubs and things.
Infinite growth is a pretty silly thing to aim for though. Better to just do what they do and keep their people happy.
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You need to Login to know who's really who.
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An insider's personal view: Most of the SCGB membership seems to fall into two distinct constituencies; both of which are more committed than the average holiday skier - particularly to of- piste skiing.
The first is members who have skied most of their lives (often helped by affluence), many now getting on a bit - good skiers who enjoy the clubiness of the SCGB, regularly meet up with their mates on Fresh-tracks trips or with leader at their usual resorts/haunts. This is where I think most of the family membership comes from, also less active folk who are happy to keep paying their subs
The second is folk who got into skiing maybe later n life; eg 30s to late 40s and use the Freshtracks trips and resort leader groups to enjoying progressing as quickly as possible and don't mind paying for it.
I think the former group is not as dominant as it was, and includes some members who may have earned the outdated perception of being posh/cliquey/stuck in the past. Other members of this group are great company belying this perception.
The second group is increasing rapidly and represents many of the folk I ski with. I believe this will make up the growing niche market for the club.
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Anyway, snowHeads is much more fun if you do.
Anyway, snowHeads is much more fun if you do.
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Comedy Goldsmith, OK, the impossible has happened and you are now Chief Exec and CEO of the SCGB.... in less than 10 bullet points what would you do with your club.
(Dismiss Jerry Atken is a given!)
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You'll need to Register first of course.
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What concerns me is the degree to which smoke, mirrors, concealment, ballooning, and outright fabrication, are being applied to SCGB data. The Club should be transparent about its situation and deal with it, instead of fooling around and fooling the membership.
I feel very strongly about this.
Krakatoa [Goldsmith at large, with log-in password forgotten]
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boredsurfin, I'm on a short break from working hours. Thank you for your enquiry, which will be dealt with by our poster response team late tonight.
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It seems you feel very strongly about it yet the members do not. As long as people see value and a need for such then so be it.
That is the crux for the club. And for it to continue then a younger demographic has to be aimed at which will mean changing the perception of the club.
The continual going over old ground etc now leads me to change my previous post whereby I put forward the suggestion that pjski was a DG creation.
I now propose that pjski has hijacked DG and has been clever in his media role, and given the SCGB more media exposure right into the heart of its greatest competitor than one could ever have dreamed of.
The thread is talking its way out and there is no such thing as bad publicity.
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You'll get to see more forums and be part of the best ski club on the net.
You'll get to see more forums and be part of the best ski club on the net.
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limegreen1, Whilst there is an element of 'fact' in what you suggest , you are missing Admin's approach to community i.e. an extremely light hand to freedom of speech from whatever quarter.
There is little doubt imo that the the SCGB has 'shut up' PJSki/Gerry ( wouldn't you !) but Im sure anyone in a position of governance at the SCGB would still regret this thread exists - not because of DG's vitriolic nonsense but because of the OP and PJski's contributions.
There is no question that he SCGB has met the needs of the market in the past. I suspect that without radical review (not DG's views!) its a busted flush moving forward in terms of its objectives --- which would you rather invest in SCGB or Snowheads Ltd? I know where my money would go! I only mention 'investing' as a way of understanding value to us UK skiers/boarders, Admin is shoite at realising the value in what he has imho!
Last edited by You'll get to see more forums and be part of the best ski club on the net. on Sun 1-12-13 11:22; edited 1 time in total
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limegreen1 wrote: |
...and there is no such thing as bad publicity. |
Nigella Lawson, Gerald Ratner, Michael Barrymore and numerous others will be along in a minute to explain why that's tosh.
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