Poster: A snowHead
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Morning all,
I need to get in touch with trespass customer services and would like to email some photos of a ski jacket that has only lasted one wash (gutted).
I have tried the web 'contact us' form but it seems to be broken!
If anyone has had dealings with them in the past and could provide me with an email address I would be eternally grateful.
Cheers
Dave
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Obviously A snowHead isn't a real person
Obviously A snowHead isn't a real person
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uglybat, if you're a facebook user, try posting your pictures and comments on their page there and mention their contact email is broken as well - that tends to see a very rapid response...
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Well, the person's real but it's just a made up name, see?
Well, the person's real but it's just a made up name, see?
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You need to Login to know who's really who.
You need to Login to know who's really who.
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Do people wash ski jackets ? Ive never done so, use for a number of years, then buy a new one. Just seems odd to take something that is water repellent and then put it into a chemical mix that tries to achieve the opposite.
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Anyway, snowHeads is much more fun if you do.
Anyway, snowHeads is much more fun if you do.
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BergenBergen, If find that my ski jackets need a wash after a few months use, not years .
I've just washed my N.Face jacket, and followed the wash/dry instructions in it and used a cleaning agent designed for outdoor clothing.
Chucking a jacket in on a hot wash with a cup full of ariel is likely to destroy it.
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You'll need to Register first of course.
You'll need to Register first of course.
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BergenBergen, yes, dirty jackets don't breath as well........
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uglybat, how did you wash the jacket? If it was a DWR coating on the jacket then washing it in any kind of normal detergent and/or with fabric softener, you will have destroyed the coating. There's various ways to restore this.
When you say it's only lasted one wash, can you be more specific.
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Hi All
Sorry for the late reply, I have managed to get it sorted.
I sent the jacket back to them and the QC department had for for a few days.
They are sending me a replacement.
To say I'm impressed with the excellent customer service is an understatement, I wish all customer service was as good.
Cheers
Dave
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You'll get to see more forums and be part of the best ski club on the net.
You'll get to see more forums and be part of the best ski club on the net.
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Miele and nikwax both do a detergent for goretex type fabrics you can use in your washing machine that won't ruin the membrane.
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Received the replacement this morning! very happy.
I use nikwax, have done for years. its good stuff
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