 Poster: A snowHead
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| johnnyh wrote: |
| The OP made a mistake in what they bought. We all do that sometimes, it's how internet shopping plays out. Just accept that, get your refund and go and buy elsewhere if you must. |
That's not really how internet shopping plays out as far as the law is concerned. The Distance Selling Regulations were designed to prevent that being true, or at least to deal with those companies that want all the benefit of selling through the internet without the responsibility of dealing with the downside. It is also designed to prevent customers losing out because they have chosen to deal with an internet company vs a shop on the high street.
For everyone on this thread, it may only be £7, but the reality is that the company legally owes this person money. £7 may be nothing to you, but what about if it was £50? Personally if I am buying things, I like to deal with companies that don't shirk their legal responsibility, and are grown up enough to accept that sometimes there is such a thing as a bad customer, and that those customers will cost you money. The best way to approach this is to refund with a smile, and if you really can't cope with it, just don't accept orders from them in future. A supplier I dealt with a few months ago decided that they couldn't meet my expectations on service or price, and as a result declined to quote - that's no problem, I know where I stand, they know where they stand, they don't want to sell to me any more.
I've never dealt with the company in question, but if they will go to this length amending websites and Ts & Cs after the event just to avoid paying out £7 to a customer who is being a bit petty, I don't want to find out that I am a customer they don't like much either if I have a similar problem.
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Obviously A snowHead isn't a real person
Obviously A snowHead isn't a real person
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| ihdc wrote: |
| Post deleted. |
Well, that didn't work out the way you hoped, did it?
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Well, the person's real but it's just a made up name, see?
Well, the person's real but it's just a made up name, see?
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rob@rar, 
Goodbye and thanks for all the fish!
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You need to Login to know who's really who.
You need to Login to know who's really who.
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rob@rar, or he got his £7 back with an apology and decided not to leave it plastered all over the internet...
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Anyway, snowHeads is much more fun if you do.
Anyway, snowHeads is much more fun if you do.
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I doubt its the latter, if it was a genuine mistake about customer service the £7 wouldn't be enough to take away the sour taste.
I've had a refund from places but still remained pretty annoyed with them.
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