 Poster: A snowHead
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Post deleted.
Last edited by Poster: A snowHead on Wed 20-06-12 11:31; edited 2 times in total
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Obviously A snowHead isn't a real person
Obviously A snowHead isn't a real person
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a very sad tale indeed, but why do you think many people will listen to your story, you join an internet forum and the first post you make is to slate a company, good luck
perhaps introducing yourself first would have got you a better response (certainly from me anyway and i am sure others to follow) and led you to believe that this is quite a useful place where most people post good stuff, if you do a search of the forum for "pandora" you will see what you are about to create 
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Well, the person's real but it's just a made up name, see?
Well, the person's real but it's just a made up name, see?
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ihdc, so it wasn't faulty, you just bought the wrong thing. If it were me I wouldn't be arguing over the postage. Would love to hear their side.
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You need to Login to know who's really who.
You need to Login to know who's really who.
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I've bought a camera from Dogcam in the past and had very good service. Shame you've had a bad experience but on the balance of things not all customers are unhappy.
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Anyway, snowHeads is much more fun if you do.
Anyway, snowHeads is much more fun if you do.
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I've bought a few items from DogCam and never had a problem. First time they quickly replied to a question I had about a bulletcam, then a couple more online purchases which were both straightforward. I wouldn't hesitate to recommend them.
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You'll need to Register first of course.
You'll need to Register first of course.
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ihdc, IIRC Dogcam is a member on this site and has previously offered a discount for Snowheads. So your whinging over a £7 postage charge isn't likely to get any sympathy on here.
For another point of view we have used Dogcam for accessories (they didn't have our cam in stock at the time) and have had no issues, customer service has been good.
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£7? do you want us to set up a collection for you?
"gonna" ? seriously , how hard to type "going to"
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I bought a bullet cam from Dogcam using their Snowheads discount. Prompt delivery, they efficiently answered a couple of after sales questions, so happy with my experience with them. Made some great snowboarding videos too 
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You'll get to see more forums and be part of the best ski club on the net.
You'll get to see more forums and be part of the best ski club on the net.
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This post is why forums sometimes don't work. You get somebody posting for the first time slating both a company and a company employee when it appears that they purchased the wrong product in the first place (not the company or company employee's fault) and then is sad enough to read the Terms and Conditions because he doesn't feel he should pay for the return of the mispurchased item.
By complete coincedence I purchased som accessories for my Go-Pro yesterday afternoon from DogCam. Didn't know exactly what I wanted so phoned them up for advice and then placed an order. The order arrived at 7.45 this morning.
In my opinion this post should be deleted a.s.a.p.
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marky, If I were the company concerned, I'd want the post to stay put.
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snowHeads are a friendly bunch.
snowHeads are a friendly bunch.
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| marky wrote: |
| In my opinion this post should be deleted a.s.a.p. |
Or left to stand to prove that the Customer Isn't Always Right 
The OP has searched to find places that he can slag off DogCam, discovered snowHeads and registered with the sole intention of making a public criticism. But in fact he has prompted a number of recommendations for the company from regular members of the forum whose opinion, I daresay, will carry much more weight. OP Fail, on a comprehensive if not quite epic scale, I'd say.
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And love to help out and answer questions and of course, read each other's snow reports.
And love to help out and answer questions and of course, read each other's snow reports.
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My experience with Mark and Dogcam is the exact opposite! I purchased a head cam from another company and It was faulty. It turned out Dogcam were the wholesalers of this headcam and he was very helpful and after sending me 2 replacements which were still not 100% (not Dogcams fault) he agreed a deal to upgrade me to a better headcam. I since purchased several accessories from them direct and am 100% happy with their customer services.
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What a pathetic performance. How many hours of his life has this idiot spent ranting about £7 postage cost incurred because he didn't pay attention in the first place? I'm glad there were people with very different experiences to report.
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You know it makes sense.
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I think the complaint is justified........... if genuine. It becomes a matter of principal after a while.
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Otherwise you'll just go on seeing the one name:
Otherwise you'll just go on seeing the one name:
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The OP yesterday
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Poster: A snowHead
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I'm not sure that the original poster is correct about one thing, according to the distance selling regulations it is the responsibility of the consumer to return the goods, they do not have to send them to the supplier but if the supplier has to collect them from the consumer then the supplier may recover those costs, so in this case the supplier is quite correct in not having to refund the postage costs.
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Obviously A snowHead isn't a real person
Obviously A snowHead isn't a real person
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| Frosty the Snowman wrote: |
| I think the complaint is justified........... if genuine. It becomes a matter of principal after a while. |
I agree, although registering here just to have a rant was bound to end up as it has
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Well, the person's real but it's just a made up name, see?
Well, the person's real but it's just a made up name, see?
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Have used them, never a problem.
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You need to Login to know who's really who.
You need to Login to know who's really who.
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Arno, 
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Anyway, snowHeads is much more fun if you do.
Anyway, snowHeads is much more fun if you do.
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You'll need to Register first of course.
You'll need to Register first of course.
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Apart from the idiotic OP I cannot find anything to disagree with in the subsequent posts 
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Jivebaby, I'm very pretty.................... There you go. Disagree away. 
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Dot.,
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You'll get to see more forums and be part of the best ski club on the net.
You'll get to see more forums and be part of the best ski club on the net.
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Good customer service or not, what they have done is against the law. The Distance Selling Regulations are not optional for businesses using the internet.
Just send it to small claims, and you'll have your £7 before the end of the week.
Companies do need to understand that the law isn't something they can opt out of. Whether they like it or not, this is the downside of selling things in this way - it is a cost to them (they will lose money on the transaction) but then they don't have to pay for a fancy shop with a bunch of sales people while their website does the same thing.
Of course whether you are being reasonable is another matter entirely. They have refunded your money. For an item of this value, and a mistake you made regarding the spec, £7 isn't exactly lifechanging.
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| Dot. wrote: |
| I've bought a camera from Dogcam in the past and had very good service. Shame you've had a bad experience but on the balance of things not all customers are unhappy. |
This, I cannot fault the company or their service and would highly reccomend them.
Asking for a refund because you didn't read the manual properly is a bit low anyway.
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snowHeads are a friendly bunch.
snowHeads are a friendly bunch.
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Whether the complaint is justified or not is beside the point, really. The idea of finding a website on which to register solely for the purpose of a rant of this kind is idiotic. And maybe Snowheads aren't the only lucky recipients of the rant?
There are always sensible, and less sensible, ways of going about pursuing a grievance. This is one of the latter.
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And love to help out and answer questions and of course, read each other's snow reports.
And love to help out and answer questions and of course, read each other's snow reports.
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I thought quite a lot of places charged a restocking / repackaging fee if you bought electronic equipment and opened the box? Seems reasonable to me. Also I wouldn't expect postage costs to be refunded as the item wasn't faulty.
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David is a funny guy, the party thread is worth a read.
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You know it makes sense.
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This needs (should we wish to discuss further) into 4 parts really.
1. The point of the OP joining to express their feelings on bad customer service from a supplier and warning people off using them.
Seems on the face of it like sour grapes to me, and joining just to post that kind of backs it up, but let's see if they respond and put some more reasoning, if however it was out of genuine concern for other people then that's fine.
2. The fact that on the face of it they ordered the wrong product.
Now it could be they were badly advised, or were just not intelligent enough to do proper research.
3. The initial response from the seller in terms of replacement/refund.
I am not going to get tied up in the legalities around DSR but seems to me on the face of it if the customer ordered something and changed their mind then a refund is a good response, and fighting over the postage is a little bit much
4. The documented reaction of the seller once it got smelly.
Again without some meat on the bones we don't know how abusive each party got, but I would never 'block' an email address, so this sounds like it has gone a bit further in terms of tone than is perhaps being outlined by the OP, but on the face of it this does seem like a poor response.
I will add that I have used Dogcam a number of times and found them nothing but professional and helpful, but then again I know what I am ordering!
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Otherwise you'll just go on seeing the one name:
Otherwise you'll just go on seeing the one name:
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Lord Leveson will be free soon, maybe he could take a look at it.
This is what they call two bald men fighting over a comb.
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Poster: A snowHead
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ansta1,
1. Sounds like the latter
2. Sounds like the latter
3. Sounds like all of this
4. Doesn't sound like the latter. Cost of return is down to the buyer if he wants a refund. He didn't articulate "which" postage cost the seller wouldn't refund and I'm not "gonna" guess! The poor response based upon one side of the evidence and the glowing references seems to the that of the OP not Dogcam. 
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Obviously A snowHead isn't a real person
Obviously A snowHead isn't a real person
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Interesting this. They say you tell 8 people on average when you get bad service.
However, at least that many people (or thereabouts) have already stood up in defence of dogcam and their business...
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Well, the person's real but it's just a made up name, see?
Well, the person's real but it's just a made up name, see?
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This thread has just reminded me that I'm in the market for an HD videocam. Off to Dogcam to see what they've got. Thanks for the recommendation.
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You need to Login to know who's really who.
You need to Login to know who's really who.
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| Frosty the Snowman wrote: |
| I think the complaint is justified........... if genuine. It becomes a matter of principal after a while. |
Ahhhh butttt ..... that can possibly . . . errr sometimes . . . on the odd occasion .... really f*** you up
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Anyway, snowHeads is much more fun if you do.
Anyway, snowHeads is much more fun if you do.
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I'm going to guess that the OP has registered on several forums and posted the same thing to try and discredit dogcam.
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You'll need to Register first of course.
You'll need to Register first of course.
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So the OP's out of pocket by £7?
Build a bridge.
Get over it.
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| ihdc wrote: |
I thought I'd share my experience of buying a sports camera as the following was a real eye opener how some companies treat their customers with *complete* contempt.
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Welcome to planet Earth. I'm sure the internet shopping experience on your home planet is in a different league.
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You'll get to see more forums and be part of the best ski club on the net.
You'll get to see more forums and be part of the best ski club on the net.
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I recently bought a lens (not from DogCam) - it was a good price via internet. When it arrived it was faulty and also it appeared to be a "grey" import thus explaining why it was a good £200 cheaper than any other supplier. I wasn't woried about the import status of the lens more that it was not working. However, I needed a working lens quicker than it would have taken to return this one and get them to send me another back. So I bought the same lens from a more expensive supplier and sent the other one back. I sent it back guaranteed, signed for etc which cost me over £15. Now you could argue I'm almost £215 down on my original purchase but I accepted that as just how some things happen. I was actually relieved to get a refund on the original lens cost a few days later.
To argue over £7 postage is just crazy. It's cost me more than £7 in my time just to read all these posts and type it up. The OP made a mistake in what they bought. We all do that sometimes, it's how internet shopping plays out. Just accept that, get your refund and go and buy elsewhere if you must.
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johnnyh, was that simplyelectronics.com?
I started (or rather Mrs.D started) out with trying to buy a gopro from them. 6 weeks of no camera, I spoke to Mark at dogcam and had a camera the next day.
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FAQ
