 Poster: A snowHead
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Great, 1 week before we use our APRR Doofer, Our credit card company that our doofer is charged to have decided to issue a new card for security purposes.
I have gone into myAPPR account to try to change the card but cannot find how to do it anywhere.
Does anyone know how to do it
or has anyone done it recently
Thanks
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Obviously A snowHead isn't a real person
Obviously A snowHead isn't a real person
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Timbobaggins, send them a secure email from your account, ask for a fax number, or telephone them to do it, you can't change it on the site yourself yet. I think I emailed them from my account in the end, and it worked when we got to the booth.
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Well, the person's real but it's just a made up name, see?
Well, the person's real but it's just a made up name, see?
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Hells Bells,
Ah, thanks, have found the e-mail them bit thanks
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You need to Login to know who's really who.
You need to Login to know who's really who.
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I rang them and in broken french (which they laughed at) they updated my details reflecting the new credit card.
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Anyway, snowHeads is much more fun if you do.
Anyway, snowHeads is much more fun if you do.
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You'll need to Register first of course.
You'll need to Register first of course.
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Mine realised that my credit card had expired and posted me a form to send in new details. I dutifully sent it off and kind of thank them for saving me an awkward call in my 20 yr old school French, but again I shall be crossing my fingers in February.
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Megamum, that's good. In my experience APRR don't send a form so it's up to you to remember, then when you do you have to phone unless you are happy to send your CC details over an unsecure email. Then they may or may not update their system 
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I changed my debit card this autumn, but the account obviously stayed the same, and had no problems at Christmas, without informing them.
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You'll get to see more forums and be part of the best ski club on the net.
You'll get to see more forums and be part of the best ski club on the net.
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Just got a non payment letter with a fee of 9 euros on top of my xmas bill, so had to phone them up. No problem asking for an English speaker, and we muddled through in Franglais, as I gave my new card details. NOTE; the doofer still worked at the time.
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I had the same issue recently - just sent them a scan of both sides of my new credit card by e-mail.
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snowHeads are a friendly bunch.
snowHeads are a friendly bunch.
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And love to help out and answer questions and of course, read each other's snow reports.
And love to help out and answer questions and of course, read each other's snow reports.
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Boredsurfing, are you on commission? 
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You know it makes sense.
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Otherwise you'll just go on seeing the one name:
Otherwise you'll just go on seeing the one name:
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| Jerby wrote: |
| I rang them and in broken french (which they laughed at) they updated my details reflecting the new credit card. |
Me too. 
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Poster: A snowHead
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Is the english one not more expensive that the French? I pay only 2 euro in nay that I use the French one?
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Obviously A snowHead isn't a real person
Obviously A snowHead isn't a real person
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Well, the person's real but it's just a made up name, see?
Well, the person's real but it's just a made up name, see?
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You need to Login to know who's really who.
You need to Login to know who's really who.
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Anyway, snowHeads is much more fun if you do.
Anyway, snowHeads is much more fun if you do.
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thefatcontroller, Only time I have had a card cloned was in France, only time my card has been stopped was because of suspicious internet use in France.
...Just sayin 
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You'll need to Register first of course.
You'll need to Register first of course.
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Boredsurfing, have you got the Sanef Uk one then?
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Boredsurfing, Got a letter from them last year saying my credit card had expired and I needed to update it. I rang them in France and gave them the new number. They said thank you. All very civilised and an amazing use of 21 century technology.
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You'll get to see more forums and be part of the best ski club on the net.
You'll get to see more forums and be part of the best ski club on the net.
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snowHeads are a friendly bunch.
snowHeads are a friendly bunch.
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And love to help out and answer questions and of course, read each other's snow reports.
And love to help out and answer questions and of course, read each other's snow reports.
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thefatcontroller,
Tarifs et barèmes Abonnement
Offre Particuliers au 1er mars 2012
Liber-t
Tariff ttc/télébadge
Internet formula annual bill
€14.40 / year
Internet formula monthly bill(1)
(only months circulated)
€1.60 / month
Invoice paper annual formula
€24 / year
Paper form monthly invoice(1)
(only months circulated)
€2.40 / month
Deposit of €30
(for new orders)
Deleted
Service fee
(for new orders)
€10
This fee schedule does not apply to offers discounts like Home-Work
- Offers "Loyalty Discount" and "Offer Group" means the monthly payment of 1 / 12th of the amount of subscription fees for four days circulating on the networks and sanef sapn no longer applied.
- If you want to opt for a formula with Internet bill, go to the tab "My Account" then "paperless bill" to make the change.
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You know it makes sense.
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I'm sure I paid only 10 Euros for the badge one off and pay something like 1.50 E for each month in which I use it. That's all.
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Otherwise you'll just go on seeing the one name:
Otherwise you'll just go on seeing the one name:
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When I used my APPR tag last summer I received an invoice for my tolls about a month after I travelled when I queried it they said my credit card had run out 6 months earlier.Very pleased they did not just block my tag.
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FAQ
). Then went to a manned barrier to double check the tag and was told the account was not valid. On my return I contacted them again by email, explained the whole thing. Was reassured there was no problem, the account had been blocked(due to expired card) but the block had been lifted. I was not that reassured as I had been told prior to my trip that it would be fine. The lady then sent me screen shots of their system showing my account status as 'en cours'. I will be holding my breath at the barrier in Feb 
