 Poster: A snowHead
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Has anyone every had any problems when ordering nline from Edge and Wax?
Ordered a pair of Hestra gloves on the 11th of November and never heard anything back so enquired about it on the 23rd of November to be told there was a delay at Hestra and that by the end of the week edge and wax should have the gloves in. Still no update from them so enquired again today.
Anyone else had problems? Starting to get a bit tired of chasing and not that hopeful that they will arrive to be given as a Christmas present as planned 
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Obviously A snowHead isn't a real person
Obviously A snowHead isn't a real person
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Ordered from them in the past and they were brilliant, have a pair on order myself atm, will see if they've arrived when I get back to the UK tomorrow. WIll hopefully arrive before Christmas at least - will be a present too.
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Well, the person's real but it's just a made up name, see?
Well, the person's real but it's just a made up name, see?
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Can only speak from my experience, and based on that I couldn't be happier with the service I received and indeed the price!
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1873Chris, Why don't you just call them? 
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Anyway, snowHeads is much more fun if you do.
Anyway, snowHeads is much more fun if you do.
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1873Chris, Hestra are being very slow sending out gloves this year. No idea why. E&W should probably have kept you updated none the less....
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You'll need to Register first of course.
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Hello there, sorry to hear you are having issues, Alison is sat right next to me who manages the orders. All Alison has done today is check Hestra orders and call Sweden to get updates.
To be honest, Hestra are behind in production, they have had HUGE growth, so they opened two new factories this year alone, that takes time to get right, and a shortage of available leather has lead to delays in production. Elk leather in particular which they use a lot has been very hard to source globally.
We get drops at least twice a week, often more, and we call Hestra every day for an update, so do get in touch throught he proper channels (Phone is best when an independent ski shop like us is getting 500 emails per day!), we do our best to answer quickly but our focus is on answering correctly so we do have to rely on waiting for answers from Hestra, who in turn have to ask production. Hestra literally ONLY make gloves, it is a family run business, it is what makes the product so good, but sometimes makes getting info a little slow. There is just one person handling all the UK enquiries, and the poor lady is often emailing me 10pm UK time to give us answers 
If you are Chris P the orders were dispatched on Friday from Sweden and are on route, Alison is also replying to your email right now. Unfortunately when Hestra are experienceing 400% growth, and we are having to contact the factory directly in Sweden, in this world of instant answers and email, Hestra takes a little longer to handle, but we treat our customers orders like they were our own, and we all know here that most items are being ordered as gifts!
Hestra are aware they need to improve things and they are installing new IT systems etc to make things a lot easier. At the moment we have to phone Sweden every day to get information from them
We work with them closely, just last week we had all the colour codes added to the glove images when you hover over them to help customers to find out colour codes more easily.
Many thanks, and sorry you felt the need to post on the forum rather than give us a call, we don't bite. Or Alison doesn't anyway!
ScottyDog
(Scott - Managing Director, Hestra's biggest fan, and Snowhead, Edge & Wax)
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| clarky999 wrote: |
| Ordered from them in the past and they were brilliant, have a pair on order myself atm, will see if they've arrived when I get back to the UK tomorrow. WIll hopefully arrive before Christmas at least - will be a present too. |
PM sent, reveal your true identity (Don't have to do it in public!) and I will have fire you an update
ScottyDog
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Thank you for the info scottydog, just got an email from Alison as well.
Don't like to complain and can see that you are not at fault for Hestra being slow was just a little concerned
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You'll get to see more forums and be part of the best ski club on the net.
You'll get to see more forums and be part of the best ski club on the net.
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| scottydog wrote: |
| clarky999 wrote: |
| Ordered from them in the past and they were brilliant, have a pair on order myself atm, will see if they've arrived when I get back to the UK tomorrow. WIll hopefully arrive before Christmas at least - will be a present too. |
PM sent, reveal your true identity (Don't have to do it in public!) and I will have fire you an update
ScottyDog |
Cheers - pm sent, although based on past experience ordering from you I have no worries about this one! Always good to get personal service like this though, I appreciate it!
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Hestra gloves are great...
worth the wait in gold 
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snowHeads are a friendly bunch.
snowHeads are a friendly bunch.
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Good customer service
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And love to help out and answer questions and of course, read each other's snow reports.
And love to help out and answer questions and of course, read each other's snow reports.
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If you offer items for sale you don't physically have in stock you do risk receiving poor feedback.
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| waveslider wrote: |
| If you offer items for sale you don't physically have in stock you do risk receiving poor feedback. |
This. I no longer order from places that do 'just in time', some places even have the cheek to charge your card, then no communication and when you chase them up you get 'oh it's not in stock' - thanks when were you going to tell me?
My personal experience with edge & wax has been driving 15min to fedex to pick up my order only to find it was another customer's but sent to me.
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You know it makes sense.
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Otherwise you'll just go on seeing the one name:
Otherwise you'll just go on seeing the one name:
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For what it's worth, I've had various bits from edge and wax and had no trouble at all
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Poster: A snowHead
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I've had various bits and pieces (helmet, socks, backpack etc), which have all been excellent, and have been delivered very quickly.
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Obviously A snowHead isn't a real person
Obviously A snowHead isn't a real person
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Well, the person's real but it's just a made up name, see?
Well, the person's real but it's just a made up name, see?
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There's some fantastic customer services right there. MD is a forummer.
I've also only ever had pleasant service from E+W. More than happy to use them time and again and certainly recommend them.
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You need to Login to know who's really who.
You need to Login to know who's really who.
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Anyway, snowHeads is much more fun if you do.
Anyway, snowHeads is much more fun if you do.
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| frenchst wrote: |
There's some fantastic customer services right there. MD is a forummer.
I've also only ever had pleasant service from E+W. More than happy to use them time and again and certainly recommend them. |
Thanks to you and the other positive comments, standing here in a cold warehouse picking peoples glove orders it warms the soul. The nip of scotch every now and again helps too of course!
Spare a thought for me, all I want to do when packing stuff this nice is GO SKIING!
The positive comments are appreciated!
ScottyDog
Last edited by Anyway, snowHeads is much more fun if you do. on Tue 6-12-11 22:12; edited 1 time in total
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You'll need to Register first of course.
You'll need to Register first of course.
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IME hestra gloves are just too small: even the (supposedly) big ones.
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Glad it all worked out well! Was just about to post that my experiences with Edge and Wax have been superb on the 2 occasions I've used them. Dirt cheap and quick delivery of the right goods. I'm very happy with them.
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You'll get to see more forums and be part of the best ski club on the net.
You'll get to see more forums and be part of the best ski club on the net.
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| RobW wrote: |
| IME hestra gloves are just too small: even the (supposedly) big ones. |
I normally wear size 9 or 10 gloves, my Hestras are 8s!
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Glad it all came good. I have only ever had excellent service from E&W. Will definitely use them again.
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snowHeads are a friendly bunch.
snowHeads are a friendly bunch.
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| narc wrote: |
This. I no longer order from places that do 'just in time', some places even have the cheek to charge your card, then no communication and when you chase them up you get 'oh it's not in stock' - thanks when were you going to tell me?
My personal experience with edge & wax has been driving 15min to fedex to pick up my order only to find it was another customer's but sent to me. |
Are you one of those people who just has bad luck with everything, or is it just limited to ordering ski gear?
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And love to help out and answer questions and of course, read each other's snow reports.
And love to help out and answer questions and of course, read each other's snow reports.
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Santa has some stuff for me from E&W, not sure what but the tape on the parcels gives it away 
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RobW, all the different models IME size up differently.
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You know it makes sense.
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scottydog, Out of interest is there a problem with grey imports of Hestra? Someone on Ebay is selling multiple pairs of Seth Morrison models for £95+ postage! quite a serious discount.
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Otherwise you'll just go on seeing the one name:
Otherwise you'll just go on seeing the one name:
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| davkt wrote: |
| RobW wrote: |
| IME hestra gloves are just too small: even the (supposedly) big ones. |
I normally wear size 9 or 10 gloves, my Hestras are 8s! |
I have the biggest shovel hands in the world and the size 10s fit me. they do an 11.
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Poster: A snowHead
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Do you normally give sweets with each order? Because if you do, I'm missing around 10 packs.
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Obviously A snowHead isn't a real person
Obviously A snowHead isn't a real person
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| Nick D wrote: |
| scottydog, Out of interest is there a problem with grey imports of Hestra? Someone on Ebay is selling multiple pairs of Seth Morrison models for £95+ postage! quite a serious discount. |
Not really, but there ARE a lot of ski shops with their backs to the wall right now, not seen any fakes myself but who knows!
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Well, the person's real but it's just a made up name, see?
Well, the person's real but it's just a made up name, see?
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You need to Login to know who's really who.
You need to Login to know who's really who.
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scottydog, I had some E&W sweets in my last order. I really appreciated them
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Anyway, snowHeads is much more fun if you do.
Anyway, snowHeads is much more fun if you do.
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You'll need to Register first of course.
You'll need to Register first of course.
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Damn it admin, were is the heartbroken emoticon! </3
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bumpity bump for great service,
Santa got me some new gloves this year, but the tw*t ordered me the wrong size (too small, you know what they say about a guy with big hands). Posted the return late on 23rd Dec and the replacement was shipped on the 29th. All of which I reckon, considering the madness of Christmas, represents top class service.
big thanks and full recommendation to scottydog & team
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| barry wrote: |
| too small, you know what they say about a guy with big hands |
Allergic reaction to vaseline?
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You'll get to see more forums and be part of the best ski club on the net.
You'll get to see more forums and be part of the best ski club on the net.
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Was coming to search for this thread and there it was in the news feed!! Its destiny
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Ordered some Hestra ski cross gloves on Wed evening and they arrived this morning, so thumbs up from me.
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FAQ
