 Poster: A snowHead
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planeurge, interesting information, thanks. Always good to hear from an expert.
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Obviously A snowHead isn't a real person
Obviously A snowHead isn't a real person
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I was one of those who decided after about an hour to get off. We decided to drive and left the airport at about 830ish. We had to wait until all 36 had been offloaded before they would take any of the luggage off. Interestingly when they said the luggage was ready, they also told me they had taken everyone’s suitcases off. Anyway we arrived in resort about 1030.
You may like to know we are now struggling to get any refund from Easyjet, and any compensation. They told us just to log in and claim it back! – Well just logged in and I can not do it. I have now been on the phone for one hour and they are refusing to let me talk to a manager and also say they must have authorisation from the airport to say that I did not travel. Funnily enough the airport told me that they needed authorisation from Easyjet. They have also read me the notes on the booking which clearly say. Passengers involuntarily offloaded from flight, due full refund and compensation.
Look we know how lucky we were to choose to drive as we had our luggage and I feel for all of you, but I thought you might all like to know it is not going well for those who got offloaded as well!
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Well, the person's real but it's just a made up name, see?
Well, the person's real but it's just a made up name, see?
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dontflywitheasyjet, I can't see that legally you are due any compensation. You should get a refund, and I don't get the 'authorisation that you did not travel' bit. You should not have been on the final pasenger manifest when the aircraft flew, and easyjet should have a record of that.
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You need to Login to know who's really who.
You need to Login to know who's really who.
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Didn't somebody say that they asked for volunteers and offered £100? Their Conditions say:
Quote:
6. If you are denied boarding:
easyJet makes every effort to provide seats for people who have a confirmed booking. It is only on rare
occasions that a seat may not be available at check-in on a flight, which operates, for which a passenger has a
confirmed reservation. We shall call first for volunteers to surrender their reservations and such volunteers
shall be entitled to compensation of £100.
You will be entitled to the Re-routing and Reimbursement Options set out in paragraph 2 above.
Additionally, if you are denied boarding against your will, you will be entitled to Compensation as set out in
paragraph 3 above.
Clearly this paragraph must be read as distinguishing between those off-loaded voluntarily (£100), and those offloaded against their will (250Euro). But as the qualification "if you are denied boarding against your will" occurs only in the final sentence, the preceding sentence should be read as applying in either case. So dontflywitheasyjet, you are, on my reading, entitled to Reimbursement per para 2. Para 2 gives a number of choices at the customer's option. But you clearly made your choice at the time, and should therefore get a full refund of the fare as well as the £100. Again it is not explicit, but I would say that would have to be a refund of the Return fare.
I would guess that when the EZ call-centre says they need confirmation from the Airport, they mean from their own staff at the airport. I don't think the Airport Operator has any role in this. I had a similar claim for a refund recently (a re-scheduled flight, so compensation did not come into it), and I very quickly decided not to deal with the call-centre, because it was likely to cost me as much in telephone charges as the refund was worth. I simply kept up a stream of e-mails to them, and they eventually refunded my fare.
[Opinion offered without any claim to relevant expertise.]
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Anyway, snowHeads is much more fun if you do.
Anyway, snowHeads is much more fun if you do.
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planeurge, of course they were not denied boarding since they were on the plane; hence they had boarded. They were denied being flown once on board, but you don't say that the Ts&Cs don't cover that .............. 
I'll get my coat.
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You'll need to Register first of course.
You'll need to Register first of course.
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Wasn't there a comedy sketch once about holidaymakers getting on a plane that didn't go anywhere? It just shook and rumbled, and after a couple of hours everybody got off, and the local staff had changed into sombreros.
I think you have to read it to avoid absurdity. Boarding has to be construed as getting on and staying on and arriving somewhere. Anyway, they were volunteers who "surrendered their reservation."
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Boarding was given and then withdrawn, so it was denied.
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planeurge, Some good points and thanks for the inside info. I hadn't considered MLW may be a restriction but that's down to me flying teeny weeny aircraft, where it's the same as MTOW.
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You'll get to see more forums and be part of the best ski club on the net.
You'll get to see more forums and be part of the best ski club on the net.
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Hi
The point was more about the fact we were not getting what they had promised. i.e. We were also having problems, not the principals of the denied boarding or offloading. We were and are entitled to the 250 euros as we were offloaded after check in. I am pleased to say they have just called back and paid the 1000 euros and full refunds. I hope those who struggled to get out there can get something resolved for them.
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| Colin B wrote: |
| I was moved from the cheap seats to 1st class (or what constitutes it on Monarch) on a flight to Geneva once in order to help balance the weight out. Not too many complaints from me then. |
this happened to me once coming back from bansko and was great.
the extra leg room was great but no one was paying for it..
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snowHeads are a friendly bunch.
snowHeads are a friendly bunch.
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dontflywitheasyjet, Good result.
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And love to help out and answer questions and of course, read each other's snow reports.
And love to help out and answer questions and of course, read each other's snow reports.
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dontflywitheasyjet, glad you got your money but I can't believe it took EJ so long to sort out compensation. It's a pretty major feckup on their behalf and you'd think they'd be bending over backwards to try to make up for it. Having to wait over a week and require you to faff around with repeated phone calls adds insult to injury.
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You know it makes sense.
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I am impressed. If EZ properly compensate the passengers whose luggage was delayed I shall have to reconsider my view that they are hard-nosed.
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Otherwise you'll just go on seeing the one name:
Otherwise you'll just go on seeing the one name:
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| dontflywitheasyjet wrote: |
Hi
The point was more about the fact we were not getting what they had promised. i.e. We were also having problems, not the principals of the denied boarding or offloading. We were and are entitled to the 250 euros as we were offloaded after check in. I am pleased to say they have just called back and paid the 1000 euros and full refunds. I hope those who struggled to get out there can get something resolved for them. |
Really pleased you got what you deserved.
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Poster: A snowHead
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Obviously A snowHead isn't a real person
Obviously A snowHead isn't a real person
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We had 8 guests on this flight and it took 5 days for their luggage to arrive in resort!!!!! Not a happy start to the New Year!!
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Well, the person's real but it's just a made up name, see?
Well, the person's real but it's just a made up name, see?
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Shimmy Alcott, I'm working on it.
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You need to Login to know who's really who.
You need to Login to know who's really who.
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Anyway, snowHeads is much more fun if you do.
Anyway, snowHeads is much more fun if you do.
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You'll need to Register first of course.
You'll need to Register first of course.
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Was on Radio 2 news as well this morning
Maybe there was an injunction on reporting?
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Boredsurfing, nothing. The original post gave a BBC link - albeit a regional one.
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You'll get to see more forums and be part of the best ski club on the net.
You'll get to see more forums and be part of the best ski club on the net.
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Its in todays Metro as well......
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Also in The Sun (p12), the papers seemed to have had a longer delay reporting this than the airlines did in the snowy weather!
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snowHeads are a friendly bunch.
snowHeads are a friendly bunch.
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also in the Mirror according to that BBC web page
Maybe they have been on hold to Easy jet customer services waiting for a comment 
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And love to help out and answer questions and of course, read each other's snow reports.
And love to help out and answer questions and of course, read each other's snow reports.
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Boredsurfing,
It's even made it into the French media.
Bad publicity for Easyjet..
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You know it makes sense.
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I got really excited today as I had an email from Easyjet, with reference to my complaint and request for compensation, only to have my hope dashed when I opened the email, they were letting me know that the letter of complaint I sent via email on 8th Jan was not compatible with their system and I would need to send it in another format. (It was a word document!!!) So it's taken them over 3 weeks to even try and look at my letter.
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Otherwise you'll just go on seeing the one name:
Otherwise you'll just go on seeing the one name:
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neveragaineasyjet, well, at least they haven't said no .....
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FAQ
look up 
