 Poster: A snowHead
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Obviously A snowHead isn't a real person
Obviously A snowHead isn't a real person
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Somebody else just reported the same charge. It's outrageous!
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Well, the person's real but it's just a made up name, see?
Well, the person's real but it's just a made up name, see?
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You need to Login to know who's really who.
You need to Login to know who's really who.
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You should dispute that charge with your credit card company. Unless Alamo have buried something deep in the small print I'd guess that they are taking an unauthorised charge from your card and they should be required to prove that it is legitimate.
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Anyway, snowHeads is much more fun if you do.
Anyway, snowHeads is much more fun if you do.
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You'll need to Register first of course.
You'll need to Register first of course.
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Good for Holiday Autos. Bet they won't stop using Alamo for rentals though...
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brian
brian
Guest
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Reading between the lines I'd imagine that GVA are charging the car hire cos for the provision of this new "courtesy" bus and that Alamo are attempting to pass on the cost to the customer.
Outrageous indeed.
Anyone know if they're moving back to P2 when the airport work is finished ?
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| brian wrote: |
Reading between the lines I'd imagine that GVA are charging the car hire cos for the provision of this new "courtesy" bus and that Alamo are attempting to pass on the cost to the customer.
Outrageous indeed.
Anyone know if they're moving back to P2 when the airport work is finished ? |
That's what I assumed as well. No idea if the plan is to move back when refurbishment of the original car park is complete, but I did ask at the counter last time I collected a car and the Alamo rep said it was a permanent move. I'm hiring with Budget next week - I'll double check about bus charges before I sign the agreement.
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You'll get to see more forums and be part of the best ski club on the net.
You'll get to see more forums and be part of the best ski club on the net.
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rob@rar, Do you have to go with whatever company they allocate, when you book with HA? If one has a choice, it would seem sensible to decline a car from Alamo at present, wouldn't it?
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Hurtle, you have to go with whatever company you are allocated to, and you don't know that until after you have completed the booking.
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snowHeads are a friendly bunch.
snowHeads are a friendly bunch.
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Hate to add to the 'bad news' - but my booking voucher has just come through from Holiday Autos and specifically states there will be a 9CHF charge for the bus.
There is no mention of whether this is per person, single or return etc.
I think it is illegal though if it is compulsory as it wasn't made known to me until AFTER I had confirmed the booking and paid - under UK law I am fairly certain it needed to be in the T's and C's.
TBH the deal I got on the car hire is such that it is ok, just annoying, I will certainly argue if I have to pay it both ways, and I will definitely only pay it for me, not the family.
Either way I will take it up with Holiday Autos on my return.
By the way - you may be able to tell which company you are being allocated from the description of the car - Budget said the car would have "snow tyres or snow chains" and Alamo said "winter pack".
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And love to help out and answer questions and of course, read each other's snow reports.
And love to help out and answer questions and of course, read each other's snow reports.
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skimom, it really is easier to walk...
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red 27, yeahbut, if the charge is already on the Holiday Autos voucher....... 
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You know it makes sense.
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We have every intention of walking if it gets us out of paying, and we will have no option on our return anyway as presumably the shuttle bus doesn't run at 5am! - but I don't think Holiday Autos will be refunding this charge any more... this is the email I got back from them.
"Thank you for contacting holiday autos and please accept my apologies for the delay in replying.
As per your email i would like to advise you that if drop the keys in the drop box before 0700 hours on 08/03/09 there will be no extra cost you have to pay. As per the supplier the rental location if little far form the airport that is the reason the supplier (Alamo) provides the Shuttle bus service and the charges is 9.00 CHF. However if you like we will change the supplier. But for this you need to call our customer service number."
As I booked through Quidco I should get £10 back which I wouldn't get if I change the booking on the phone, and I think the alternative is Budget who would charge me for snow chains which would far outweigh the cost of the bus. I know a lot of people would say we only need snow tyres, but as we have never driven before we would prefer to have chains, even if we never use them.
What I refuse to pay for is for more than one of us to use the shuttle, so I hope its 9CHF in total not per person.
Do you return the cars to the same place?? and can you take a trolley as far as the car hire? and is it easy to get out of the car hire place and go back to pick up the rest of the family? or is it as well for us all to go get the car? sorry - lots of questions - but hubby doesn't trust me to be able to find my way back to the terminal with the car, and I will be the only insured driver because it is me who is likely to go to the supermarket (womens lib being alive and well in our household NOT  )
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Otherwise you'll just go on seeing the one name:
Otherwise you'll just go on seeing the one name:
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Poster: A snowHead
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Have just got back from geneva, there is no way the hire car company know you have used the bus, (the driver does not ask anything, just looks grumpy about opening and shutting trailer doors). We used budget and the desk specifically said get on the free bus to the car park.
I agree withred 27, the charge is a rip off.
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Obviously A snowHead isn't a real person
Obviously A snowHead isn't a real person
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| red 27 wrote: |
| Yes Trolleys are fine to be pushed from the terminal to Parking51 where you pick up and drop off your car - all very easy. |
Not sure I agree with that. You're up and down kerbs several times when you walk from the hire desks to P51. I thought it was just about OK with a wheeled ski bag that didn't mind clunking up and down the kerbs, but I wouldn't have wanted to do that with a luggage trolley.
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Well, the person's real but it's just a made up name, see?
Well, the person's real but it's just a made up name, see?
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Have just opened an invoice from National Alamo (booked thru Easycar) and have a busing charge on there as well. Have told Easycar who knew nothing about it - they have asked me to write to their head office and complain! We walked to car hire on arrival and bussed back upon return. there is nothing in the agreement to say there is a charge. Also had winter equipment charge of £30 added on - can understand this but we had a non winterized car i.e. no snow tyres - we did have chains in the boot - will take my own in future if this is the cost for chains. 
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You need to Login to know who's really who.
You need to Login to know who's really who.
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I think they are on dodgy grounds because when I booked online with Holiday Autos there was no mention of the charge - this only appeared on the voucher.
I have a vague recollection that the T's and C's have to be there BEFORE you confirm? otherwise you have not agreed to the charge and it could only be one of the 'optional' charges that can be applied at the airport. Will need to read the T's and C's again I reckon.
However, if enough people kick up enough fuss in the next week or so maybe the policy can be changed before I get there 
Might start 'spreading the word' in some other forums.
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Anyway, snowHeads is much more fun if you do.
Anyway, snowHeads is much more fun if you do.
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rob@rar, all the kerbs have dropped sections if you look hard enough
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You'll need to Register first of course.
You'll need to Register first of course.
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| red 27 wrote: |
| rob@rar, all the kerbs have dropped sections if you look hard enough |
I'll have a better look next time I'm there, but even with drop kerbs I still think it would be a pain with a trolley. If I had that much luggage that I needed a trolley I think I'd opt for the shuttle.
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Thats why we aren't too bothered about the charge - we will have 3 big bags between two of us and two kids - so if its only 9E for all of us and the bags we probably will use it.
If its easy to work out where I am, it would probably make sense to drop hubby, the kids and the luggage at the terminal before returning the car - although I am not sure about walking back to the terminal in the dark on my own.
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| skimom wrote: |
| I am not sure about walking back to the terminal in the dark on my own. |
It's Geneva, not the bronx - you'll be fine 
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You'll get to see more forums and be part of the best ski club on the net.
You'll get to see more forums and be part of the best ski club on the net.
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sarah, completely agree. Have just come back from Geneva and we walked one way with wheelie bag, wheelie suitcase and wheeled ski bag, and other way minus skis (left them in the chalet for the next trip in a month). Easy once you know the route, although we did start off on slightly the wrong track and had to look up on snowHeads which the correct route was! It's a shorter walk than the walk in some of the terminals at Heathrow.
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snowHeads are a friendly bunch.
snowHeads are a friendly bunch.
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it's exactly the same distance as it is to Migros - I paced it out!
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FAQ
if it wasn't so sick! The more I think about this the more I think that the bus is actually free and you're being ripped off! 