Has anyone ever claimed off Easyjet?

A snowHead

To cut a long story short, Easyjet cancelled my Geneva Liverpool flight on the Sunday at the end of the Easter hols. Next available Liverpool flight was Wednesday, so we choose to goto East Midlands on the Monday. Geneva was packed, Easyjet said they couldn't get us a hotel, but if we could find one they would re-imburse us.

So my costs (for a family of 4) were:

Overnight hotel accom: 220.10 Euros = £178.90 on my credit card
Hire car from Midlands airport to Liverpool airport = £60.11
Petrol : £17.51

TOTAL CLAIM: £256.52

Easyjet came back with a very low offer, which I have refused, however they have come back again saying:

A snowHead

Do you happen to know the name of the person who said the airline would reimburse you? That might give you some leverage. All airlines do have a restriction of allowances ('my flight was delayed so I spent the night at Claridges and ate at Gordon Ramsay' isn't a scenario they want to reimburse), but I think the allowances are supposed to be reasonable. Also, do you know why they cancelled your flight? Can your travel insurance help? If you have a rummage around on the BA site you willl find much the same wording, and it was a feature of T5 stories a few weeks ago.

Well, the person's real but it's just a made up name, see?

kitenski, the EJ figures are per person. Worst case for 4 people would be 2 rooms leaving you 60 notes short.

You need to Login to know who's really who.

Anyway, snowHeads is much more fun if you do.

kitenski, I think if yiour explained you all four of you squeezed in to a big family room rather than two or even four rooms they must be flexible - but you have probably already explained this to them ?

You'll need to Register first of course.

Then you can post your own questions or snow reports...

You could try contacting the CAA and finding out if EZ's terms are considered fair; you could also contact a consumer champion (Tony Hetherington of the Mail on Sunday, Diana Wright of the Sunday Times, there's also one in the Saturday Times but I forget her name), and as a possible last resort, the Small Claims Court? You might also try persuading EZ to give you vouchers to be used against flights to make up the difference between your claim and the cash they're willing to offer (NB - flights can usually only be booked with these on the phone, which means you pay more for the flights themselves as well as the cost of being on hold for ages). Do you happen to know anyone else who got stuffed by the cancellation?

After all it is free

Are they paying the Euro 250 pp compensation too?

*Ski* the Net with snowHeads

If they had had a plane available, could it have flown to Liverpool as scheduled?

snowHeads are a friendly bunch.

snow reports

Greg, I was away when it snowed back home. I don't know when or where the snow hit. So sorry for the questions.
Maybe they pulled your flight to suit themselves and used the plane to run another flight.
I think your plane should have arrived from Liverpool. Perhaps it was never scheduled to go near London.
Anyway, rely on the Euro regs for the compensation, ignore Easyjet Ts&Cs.
For Euro 1,000 plus the hotel costs I would have a closer look. That's all. Good luck.

RobertC, easyjet rarely seem to fly normal return schedules. If you talk to the staff and see where they have flown that day, the chances are that a Liverpool flight would have done at least 2 other UK airports in the same day. So just because Liverpool was clear doesn't mean that the aircraft was available - it could have got stuck anywhere!

You know it makes sense.

robert, what/where are these euro regs, and do they apply for exceptional circumstances, ie weather. my understanding is i could claim more if ej has cancelled the flight due to problems caused by them, not the weather.

Otherwise you'll just go on seeing the one name:

http://www.which.co.uk/reports_and_campaigns/travel_and_leisure/campaigns/Flight%20rights/Getting%20compensation/get_compensation_559_90586.jsp
has details on eu regs - look up the excuses link for more info on weather/ exceptional excuses. Sounds like a grey area.

A snowHead

cheers awol, as you say not clear! The which website says they don't have to pay any compensation for flights cancelled due to "exceptional cirumstances"....

A snowHead

kitenski, you could always check with the Met Office to confirm whether or not there was actually snow in London, and then try & find out if other flights (EZ and other airlines) were cancelled on this basis...

Well, the person's real but it's just a made up name, see?

Hi vetski,

Yes plenty were either cancelled or delayed inc BA and others from london. It was on the web etc (I checked at the time!!)

You need to Login to know who's really who.

kitenski, glad to see you have a nasty suspicious mind. Essential accoutrement for the modern world!

Anyway, snowHeads is much more fun if you do.

well many emails later, and easyjet aren't budging from their origional offer, no vouchers for use on another flight, no more money, nowt.

So I reluctantly am accepting their offer Sad

I guess it's better than nothing.

regards,

Greg

You'll need to Register first of course.

Small claims?

Then you can post your own questions or snow reports...

After all it is free

kitenski, someone has probably already said this, but what about your travel insurance? That often includes cover for travel delays.

*Ski* the Net with snowHeads

snowHeads are a friendly bunch.

Hmm, cheers Carled. I just "accepted" their offer as detailed above, does that stop me entering the claim do you think?

Is it a £120 fixed fee to use Moneyclaimsonline?

regards,

greg

Help!!

Has anyone ever claimed off Easyjet?

snowHeads Forum Index >>> The Piste