Poster: A snowHead
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Hi.
I have booked a weeks holiday with Crystal and was wondering if anyone knows about their policy regarding ski carriage.
When booking the holiday, at no point on their website was I offered the option of taking my own skis and the normal extra charges associated with it.
When I received my tickets it stated that the charge is £15 in advance or £30 minimum at the airport or worse still that they may decide I can't take my own equipment and have to leave in storage at the airport.
I have tried phoning them and been kept waiting for ages and sent 3 emails about it with no response. We're off in a week and it's starting to worry me slightly.
Does anyone have any experience of this or any advice. (apart from, "Don't book with Crystal").
Thanks in advance.
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Obviously A snowHead isn't a real person
Obviously A snowHead isn't a real person
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Well, the person's real but it's just a made up name, see?
Well, the person's real but it's just a made up name, see?
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Used them last year. Flying from Leeds. Ski carridge had to be paid when booking the holiday
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You need to Login to know who's really who.
You need to Login to know who's really who.
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holidayloverxx, Can you remember which number you called because I've spent ages on hold.
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Anyway, snowHeads is much more fun if you do.
Anyway, snowHeads is much more fun if you do.
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Hallelujah. I don't know if the Snowheads have brought me good luck, but I just got through and booked my skis. Hurrah.
Last edited by Anyway, snowHeads is much more fun if you do. on Sat 19-01-08 20:08; edited 1 time in total
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You'll need to Register first of course.
You'll need to Register first of course.
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dirty.hands, excellent news, I was just about to look it up for you
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I have booked with First Choice (same company now as Crystal) for Easter flying Manchester to Geneva 07.00. No option for ski carriage at time of booking, when I went in to pay the balance still not an option. They are going to keep trying for me.
They have said I will be able to to pay at airport but it will be more expensive £20 instead of £15. I have also informed them that the worst case scenario is that the carrier will not allow my gear on the flight, 4 pairs of skis. That would seriously ruin my holiday and add extra expense. Another point why should I have to pay more when I cannot pre book.
I guess my best option is to get my finger out and make sure they get pre booked.
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It's usually on the screen that has lift passes, ski packs etc on one of the drop down menus. If not you can usually go into "mycrystal" at the top of the page and add any extras. That's how it was last year when I added on lift passes, don't know if it's the same for this year but I guess it doesn't matter as you are sorted! But for anyone else - try these options.
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You'll get to see more forums and be part of the best ski club on the net.
You'll get to see more forums and be part of the best ski club on the net.
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minx, it def wasn't there this year, including the mycrystal bit, but it may be fixed now
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