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Easyjet Flight Change Costs
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Poster:
A snowHead
Poster:
A snowHead
I recently changed the dates of a flight with easy jet, but as part of the on-line process the destination changed automatically (from what was originally on the screen) without me noticing it, so my flight time change also resulted in my flight destination changing from Geneva to Belfast. Lucky Easyjet do not fly to somewhere further like Arizona otherwise I would be well out of pocket
I had to change it again which cost me another £30, after a long call to customer services (paying for the call by the minute !!) I am told there is no chance of a refund. Oddly if the error was by a travel agent on my behalf a refund would be available.
I feel that when making a transaction in error there should be some form of remedy, anyone know the legal position?
Beware when pressing that final 'confirm' button.
Obviously
A snowHead
isn't a real person
Obviously
A snowHead
isn't a real person
Not sure on the legal position (and unlike SCW I only advise on things I know about
) but I've been in a similar position and got nowhere. Have you got legal expenses cover on your house insurance? They will often give you an idea about this sort of thing.
Well, the person's real but it's just a made up name, see?
Well, the person's real but it's just a made up name, see?
BGA
, not worth the hassle for a few quid, but annoying all the same and it would have been cheaper to book a completely new flight
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rayscoops wrote:
Beware when pressing that final 'confirm' button.
I can sympathise with you but I think that line is the key one.
I've not booked a wrong flight yet but many a time when I've been flight surfing I've changed a date and the destination airport has reset as well or I've picked a different departure point and the date has reset.
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Poster: A snowHead
) but I've been in a similar position and got nowhere. Have you got legal expenses cover on your house insurance? They will often give you an idea about this sort of thing.