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ARC'TERYX ... after sales service ...

 Poster: A snowHead
Poster: A snowHead
Purely just to highlight some good after sales service .......

After a 'Negative Event' on Day 1 EoSB 2007 Toofy Grin a seam 'opened' on my beloved Arc'teryx red jacket.

(The 'Negative Event' involved testing all ski equipment worn at the time to the extreme limit of performance and providing. Linds, Jonpim and ssh with some minor amusement. Wos I bovered ? Face bovered? YES Mad

.... anyway seam opened and following my return to reality, I dispatched my jacket back to Arc'teryx asking them to repair it and I would pay the cost of repair and postage, as the jacket was well outside the warranty period.

Arc'teryx by reply, offered to replace, or repair the jacket free of charge, indicating that the failure should not have occured. Red jacket is now back home after its holiday to Canada .... Very Happy
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 Obviously A snowHead isn't a real person
Obviously A snowHead isn't a real person
BernardC, nice to see that there are still some good manufacturers out there
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 Well, the person's real but it's just a made up name, see?
Well, the person's real but it's just a made up name, see?
BernardC, duct tape not good enough for you, eh? I refer you to the real skier thread...
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 You need to Login to know who's really who.
You need to Login to know who's really who.
BernardC, I'm glad I've just switched to their gear. Cool


Last edited by You need to Login to know who's really who. on Thu 16-08-07 22:42; edited 1 time in total
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 Anyway, snowHeads is much more fun if you do.
Anyway, snowHeads is much more fun if you do.
Arc'teryxjon how are you finding it? Very Happy
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 You'll need to Register first of course.
You'll need to Register first of course.
Helen Beaumont wrote:
Arc'teryxjon how are you finding it? Very Happy

Very Happy. Only worn the kecks at Xscape - jacket to be deflowered at Christmas.
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 Then you can post your own questions or snow reports...
Then you can post your own questions or snow reports...
spyderjon, can you not just ski in it instead? Laughing Laughing
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 brian
brian
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BernardC, good news. I am the new proud owner of a Theta AR. Wore it in a fridge last night, it's looking forward to meeting yours in LG wink
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 You'll get to see more forums and be part of the best ski club on the net.
You'll get to see more forums and be part of the best ski club on the net.
spyderjon wrote:
Very Happy. Only worn the kecks at Xscape - jacket to be deflowered at Christmas.


dude, you might struggle to get them to cover *that* in their guarantee Neh Neh

I've been hearing some awesome about (and from) Arc'teryx and am looking forward to getting a new jacket from them when I'm in Canada.
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 Ski the Net with snowHeads
Ski the Net with snowHeads
BernardC,

Good news....

but most decent manufacturers should do this... I got excellent service from one whose jacket I ripped on rocks... replaced the whole panel..and jacket like new. I paid post to France and peanuts for the repair in terms of what the jacket cost in the 1st place..

Delighted.
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 snowHeads are a friendly bunch.
snowHeads are a friendly bunch.
I have some Arc'teryx stuff that I wear for climbing, it's great kit and it's good to know the company is good on the after sales stuff too. Makes it well worth that extra couple of quid.
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 And love to help out and answer questions and of course, read each other's snow reports.
And love to help out and answer questions and of course, read each other's snow reports.
anyone know how distinct they are from salomon? I was much happier paying the premium for their cutting edge when there was a reasonable chance of it being made in vancouver, rather than as maybe (I don't know) PRC
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 So if you're just off somewhere snowy come back and post a snow report of your own and we'll all love you very much
So if you're just off somewhere snowy come back and post a snow report of your own and we'll all love you very much
David Murdoch, my keck's & jacket are brand spanking & are both labelled as "Made in Canada". My understanding is that Salomon have left Arc'teryx alone since their acquisition. Apparently there's some good Sallie branded tech clothing coming out this season also.
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 You know it makes sense.
You know it makes sense.
Quote in an email from someone high up in Arc'teryx:

"Regarding labor in China: We actually still make over 60% of our
product in Canada and over half of that is still make in our own factory
in Vancouver.

The factory we partnered with in China is actually owned by some of our
partner factory owners from Vancouver. It is state of the art and a
beautiful factory. We hold this factory in China and all our factories
world wide to the highest environment, labor and socio-economic
practices."

Dismiss that as marketing if you like. I think their Vancouver factory makes the top of the line stuff now, as it can't handle demand for the rest.

I think Salomon have a lot more to gain from Arc'teryx than the other way around, and if they had any sense they would leave them alone (which is the impression I get). They certainly keep the ownership low key in Arc'teryx's marketing stuff.
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