 Poster: A snowHead
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Chris Bish, Sounds a bit better, don't wait too long for them to get back to you.
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Obviously A snowHead isn't a real person
Obviously A snowHead isn't a real person
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Only time we had luck with getting compensation from BA was when both myself and Mrs W were regular business travellers.
Having lost our luggage for 3 days on an anniversary trip to Madrid, and various components being completely lost when the bags did turn up, we claimed for damage, disturbance, and various other bits and pieces, about £300 in all.
"Your claim is being considered" said the first letter. "No problem, we wrote back, but until you sort it, I shall be doing my weekly trip to Zurich with Swissair. So far you have lost £700."
Letter two: " Your claim is still being considered". Response: " Hey don't worry: you take your time. PS you are now down £1000"
" It takes time for us to consider these matters, and there is often a backlog" came letter three.
" Please don't concern yourself. Mrs W has just booked business class to Joburg with South African Airlines, at a cost of £3000. You are now down £4500. But we can wait - there really is no rush"
Letter 4 (by return) "Your cheque for twice your original claim enclosed".
Because you don't normally have any leverage, they treat you like something they've trodden in. We were fortunate to have some thing they wanted from us: namely regular repeat business. Something that once (or twice) a year holiday makers can't really hold over them. Of course... you could always exagerate...
Good luck and I look forward to hearing how it goes!
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Well, the person's real but it's just a made up name, see?
Well, the person's real but it's just a made up name, see?
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JimW, How right you are. Got the sod-off letter yesterday.
Back to the drawing board.
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You need to Login to know who's really who.
You need to Login to know who's really who.
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I had a GVA-LHR flight cancelled a few weeks ago when it snowed in the UK, and was booked onto the next available flight the following day. Claimed on my travel insurance for the delay (got £175 back) plus a phone call to BA got me 10,000 airmiles to add to my small collection. I was pleased with those outcomes, especially as the hassle factor was relatively small for me when my flight was cancelled 
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Anyway, snowHeads is much more fun if you do.
Anyway, snowHeads is much more fun if you do.
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You'll need to Register first of course.
You'll need to Register first of course.
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Chris Bish, Take your claim to the Air Users Transport Council or else Small Claims Court.
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If you have already made a written complaint to an airline or airport, and you are not satisfied with the outcome, we may be able to help, though we have no powers to compel service providers to accept our views.
We are at present receiving a high number of enquiries and requests for help following the coming into force of the EU Regulation on denied boarding, cancellation and delay. Please do not feel that you cannot contact us but we may not respond as quickly as you - or we - would wish. You may prefer to look at our advice pages to satisfy yourself whether or not you should accept the airline's reply before writing to us (remember we can only help once you have already written to the airline).
You can write to us at our address below (please give us all the facts and send us copies of your correspondence with the airline or airport). Or you can telephone us on Monday to Thursday between 9.30 am and 2.30pm. We will not take up your complaint if it is against a tour operator or travel agent, but you can telephone us for advice if you are not sure.
Air Transport Users Council
CAA House
45-59 Kingsway
London
WC2B 6TE
Tel: 020 7240 6061 (consumer advice 9.30am to 2.30pm Monday-Thursday)
Fax: 020 7240 7071 |
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Chris Bish,
excellent. well done 
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You'll get to see more forums and be part of the best ski club on the net.
You'll get to see more forums and be part of the best ski club on the net.
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Chris Bish, you got better than us, well done! We did manage to get FlyBE to acknowledge that they had provided a poor service in long delays and no food available on the flight, and we got offered £75 each in vouchers against future flights. We'll take them up on that, as we are likely to go skiing again!
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Well that is something! The only downside is, of course that the whole kerfuffle was caused (I think) by BA getting out of regional services. I will have to drive to Heathrow to use my BA vouchers!
I suspect that it was part of the transition to Flybe that led to our flight being ditched and that might explain BA's reluctance to pick up the bill. It might well have not been their fault as such, but it wasn't ours either!
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snowHeads are a friendly bunch.
snowHeads are a friendly bunch.
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And love to help out and answer questions and of course, read each other's snow reports.
And love to help out and answer questions and of course, read each other's snow reports.
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Chris Bish,Well done mate, toffee vodka's all round then.
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You know it makes sense.
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Good to hear you got something back. Since Flybe were given all of BA's regional flights (BA Connect or BACON) plus £130m the first "benefit" is the permanent cancellation of the all year round Manchester and Birmingham daily flights to Lyon and Geneva.
I was informed that as long as they give 14 days notice of a cancellation before you travel then all they have to do is give money back or offer alternative flights from Heathrow or Gatwick.
Having booked Birmingham / Lyon flights back in December for Easter at a bargain price of £69 and then told 3 week before Easter that their cancelled you're well and truly shafted - either use a locally available easyJet etc for around £250 or get yourself down to Heathrow at your own expense - with all the Friday night M25 traffic hassles, expensive parking or ridiculously priced slow train journeys etc etc).
As a lot of flight forums have stated - BA may as well be re-named London Airways and has anyone ever got a really, really cheap flight on Flybe? (including taxes, charges, flight supplement, security surcharge, hold baggage charge, seat reservation, food, ski carriage, credit card charge etc etc etc)
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Otherwise you'll just go on seeing the one name:
Otherwise you'll just go on seeing the one name:
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kkev,
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has anyone ever got a really, really cheap flight on Flybe? (including taxes, charges, flight supplement, security surcharge, hold baggage charge, seat reservation, food, ski carriage, credit card charge etc etc etc)
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Actually last year I did, several from Southampton to Berne and back, the most expensive single trip came in at arround £80 the cheapest at a little under £50 all in, this year however the prices were considerably higher which is another reason I've not gone skiing this year 
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Poster: A snowHead
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That's not bad, but yeah I've notice how they seem to have crept up this year. The cheapest I've ever managed was on Ryan Air - East Midlands to Grenoble beginning of March this year. £16 return inclusive off all charges (was with hand baggage only, but on the 10kg limit) - think they must have made a loss on this. BA Charge £48 in charges and tax on a "free" Air Miles flight Heathrow to Lyon return.
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Obviously A snowHead isn't a real person
Obviously A snowHead isn't a real person
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Still waiting for our promised expenses. Wondering what to do with the BA vouchers promised. As kkev, points out, it is a bit of a hassle to go to Heathrow to book a more expensive flight.
KLM have some good prices on Opodo at present.
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Well, the person's real but it's just a made up name, see?
Well, the person's real but it's just a made up name, see?
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Chris Bish, are the vouchers specific to yourselves or could you sell them on to a Heathrow/Gatwick ?
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You need to Login to know who's really who.
You need to Login to know who's really who.
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They have our names on them and they are valid until March next year. They came yesterday. Still no sign of the cheque for the taxi yet.
All this is about the vouchers, by the way. just in case someone posts something about llamas before this gets on and confuses everybody. Llamas last more than a year.
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Anyway, snowHeads is much more fun if you do.
Anyway, snowHeads is much more fun if you do.
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Still no llamas in the post. I wish I had got the name of the guy that phoned me. It is only 90 quid, but the principle is what counts.
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You'll need to Register first of course.
You'll need to Register first of course.
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Chris Bish,
They should have his name on the record - call them back.
Can you use the (currently non existent) Llamas to pay for flights for someone else (like as in a gift, you book it but they wll pay you back)?
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I suppose that would involve a name-change.
Maybe we'll take a little trip somewhere!
Will have to see where BA do go for us sticks-dwellers 20 miles from Birmingham.
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holidayloverxx, Checked the number on my mobile and discovered I was called on a mobile. Sent a text and got a reply within minutes. THE LLAMAS ARE ON THEIR WAY.
They are coming from Peru and are flying with Iberia.
Guess BA were waiting for the end of the month before sending a cheque. We all know that end of the month feeling when you have splashed out on something a bit extra, like an airline!
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You'll get to see more forums and be part of the best ski club on the net.
You'll get to see more forums and be part of the best ski club on the net.
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Chris Bish, excellent news!
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The llamas have landed! Cheque arrived in the post today. OK, it is only £96, but justice is done.
I'm flying Easyjet on Saturday...........
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FAQ
