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Tour Operator Complaints - worth pushing
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Poster:
A snowHead
Poster:
A snowHead
I used to work for Airtours so am in no way advocating complaining for no reason.
But, if you do have a valid complaint, don't give up on it.
To cut a long story short we went to Turkey last October, there were a few things that went wrong.
Sent a letter when we got back, offered a £55 holiday voucher. Wrote back and turned this down, we were then offered a cheque for £55. Again wrote back and turned this down.
We then got a phone call explaining that they had "reassessed" our complaint (for reassessed read actually looked at the first letter we sent them). The third offer was for a cheque for £220.
If you think you have a valid point, don't let it drop.
Obviously
A snowHead
isn't a real person
Obviously
A snowHead
isn't a real person
bladeskier wrote:
I used to work for Airtours so am in no way advocating complaining for no reason.
But, if you do have a valid complaint, don't give up on it.
To cut a long story short we went to Turkey last October, there were a few things that went wrong.
Sent a letter when we got back, offered a £55 holiday voucher. Wrote back and turned this down, we were then offered a cheque for £55. Again wrote back and turned this down.
We then got a phone call explaining that they had "reassessed" our complaint (for reassessed read actually looked at the first letter we sent them). The third offer was for a cheque for £220.
If you think you have a valid point, don't let it drop.
For valid complaint, I anticipate this reflects the standard claims handling process, so it does make sense to push
Well, the person's real but it's just a made up name, see?
Well, the person's real but it's just a made up name, see?
bladeskier
, Agreed 100% I used to work for Thomsons and I know how many BLATANT lies people do try and get away with, but a valid complaint is worth pursuing!
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Poster: A snowHead
