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Club Med ski pass refund
 Poster: A snowHead
Poster: A snowHead

Hi all,

Anyone have any experience getting a ski pass refund from Club Med?

Summary:
One of our party was injured shortly before the trip and couldn't ski.
Club Med volunteered to process the ski pass refund process for us. Medical evidence provided etc.
The trail went cold. On chasing them they have offered a "goodwill gesture" of £124, substantially below the sticker price on the pass, which is €400.

So if anyone has had a similar experience I'd like to hear and learn whether it's worth pursuing or if I have more chance of getting blood out of a stone.

Thanks for listening to my gripe.
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snow report
 Obviously A snowHead isn't a real person
Obviously A snowHead isn't a real person

@Big Sim, if the lift pass is an inclusive part of the holiday , I doubt it would be costing Club Med 400€ which might explain the discrepancy.
ski holidays
ski holidays
 Well, the person's real but it's just a made up name, see?
Well, the person's real but it's just a made up name, see?

Hells Bells wrote:
@Big Sim, if the lift pass is an inclusive part of the holiday , I doubt it would be costing Club Med 400€ which might explain the discrepancy.


Particularly given the volume at which Club Med must be purchasing passes in various resorts - leading to a huge discount / special relationship with the lift companies.
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snow report
 You need to Login to know who's really who.
You need to Login to know who's really who.

I've had non skiing family stay with us in Club Med on a trip - they get a lift pass even if they don't ski. It is not refundable if they don't use it. There is no non-skier rate at Club Med, it's part of the package they sell.

I think the goodwill gesture they have offered is incredibly generous and I would take it.
ski holidays
ski holidays
 Anyway, snowHeads is much more fun if you do.
Anyway, snowHeads is much more fun if you do.

Would you not just get a refund of the whole package?
snow conditions
snow conditions
 You'll need to Register first of course.
You'll need to Register first of course.

@Nadenoodlee, I'm assuming the person went on the trip but didn't ski.
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