 Poster: A snowHead
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@Linds, that's really good to hear that Staysure looked after you well. I do suspect that their cover is rather more useful than it appears (although would still avoid in favour of a company that gives me more confidence).
It's interesting to hear that you were billed for piste rescue, in spite of having piste cover on your pass. Was that Carre Neige?
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Obviously A snowHead isn't a real person
Obviously A snowHead isn't a real person
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| SnoodyMcFlude wrote: |
| @Origen, that's my logic. Not much money but I know at the very least will make getting off the mountain a much easier affair. |
+2
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Well, the person's real but it's just a made up name, see?
Well, the person's real but it's just a made up name, see?
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| jonathancarty wrote: |
I guess the ultimate question here is whether anyone has successfully claimed with Staysure for an on piste incident when the Avi level was 3 or above.
+1 for Carre Neige - always get it, never used it, but have been with friends who haven't had it and have paid lots of Euros for a blood wagon, instead of a quick scan of your ski pass, all sorted, no questions asked. |
I have claimed on Staysure for the helicopter that took me to hospital off the piste in Mayrhofen. With other costs taxis, hospital etc they paid more than £7k in total.
Don't know what the avalanche level was ... however the first question they asked was "had you been drinking alcohol?"
I hadn't. But from having friends who've made similar claims (on other insurances) this is always the first question asked.
Whether you had wine with lunch or a quick swig from a flask to "warm up" might be a lot more relevant than the avalanche risk when settling with them ...
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You need to Login to know who's really who.
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| KSH wrote: |
| SnoodyMcFlude wrote: |
| @Origen, that's my logic. Not much money but I know at the very least will make getting off the mountain a much easier affair. |
+2 |
That logic fails when travelling as a family.
"Not much money" quickly becomes "85 EUR to be double insured for something you're already covered for on your regular policy" for a family of 4 on a weeks holiday.
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Anyway, snowHeads is much more fun if you do.
Anyway, snowHeads is much more fun if you do.
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You'll need to Register first of course.
You'll need to Register first of course.
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| Quote: |
That logic fails when travelling as a family.
"Not much money" quickly becomes "85 EUR to be double insured for something you're already covered for on your regular policy" for a family of 4 on a weeks holiday.
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the logic doesn't fail. Everything's a lot more expensive for a bunch of people! It's still the cost (or less than the cost) of a drink on the mountain for everyone.
Thinking back, I can't remember the pisteur who looked after me looking at my ski pass to see whether I had Carte Neige and in any case it's not always on the pass, it can be bought separately with a separate receipt to prove it. I suspect they might rescue you first and sort out who's paying what afterwards.
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While useful for those wanting to ski off piste (which has been covered extensively on this forum), the intention of this thread is to highlight potential issues with Staysure for on piste skiers.
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You'll get to see more forums and be part of the best ski club on the net.
You'll get to see more forums and be part of the best ski club on the net.
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| Origen wrote: |
| Quote: |
That logic fails when travelling as a family.
"Not much money" quickly becomes "85 EUR to be double insured for something you're already covered for on your regular policy" for a family of 4 on a weeks holiday.
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the logic doesn't fail. Everything's a lot more expensive for a bunch of people! It's still the cost (or less than the cost) of a drink on the mountain for everyone.
Thinking back, I can't remember the pisteur who looked after me looking at my ski pass to see whether I had Carte Neige and in any case it's not always on the pass, it can be bought separately with a separate receipt to prove it. I suspect they might rescue you first and sort out who's paying what afterwards. |
The implication behind the "price of a cup of coffee" comparison is that it's so cheap you won't really notice, that paying for the insurance won't also mean you need to go without something else, i.e. that so you don't need to worry about it. Have a coffee and insurance! Nobody is literally saying you should get the insurance instead of a coffee.
"You wouldn't think twice about buying a coffee so don't think twice about buying this insurance".
But would you really sit down and pay for a round of 24 coffees without giving it a moments thought, to check that the people you're buying the 24 coffees don't already have a coffee? No you wouldn't.
In fact most people wouldn't even do that for 6 cups of coffee, which is what the true comparison is, since most people buy a 6 day lift pass.
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To be fair Staysure get a 4.7 rating on Trustpilot.
Not for me because of the level 3 for off piste thing but as mentioned above I suspect it's actually fine for most people.
I don't why they have the avy 3 thing in there tbh. Whoever added that was just causing unnecessary issues with the snowsports people.
Out of interest do they mention alcohol in their policy document?
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snowHeads are a friendly bunch.
snowHeads are a friendly bunch.
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Regarding the CN thing I am going to go against the grain here. I research and try to make sure I take out a good insurance policy where claims will be dealt with as they should be. I am happy to pay a bit extra to cover off piste skiing without a guide and to have good claims handling. It may not be a huge amount of money but you can say that about a lot of things. A pound here, a pound there. A fiver here, a fiver there. Ultimately, it's a question of what is required and what is not. What is discretionary and what is not.
Oh, and I very rarely buy coffee when out and about, I have better coffee at home and it's a tenth of the price.
Postscript: Many years ago, when young, free and single, I did go on a ski holiday carrying only an EHIC card (as was) and with CN on my lift pass. Not sure I want to do that with my wife and children though.
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And love to help out and answer questions and of course, read each other's snow reports.
And love to help out and answer questions and of course, read each other's snow reports.
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You've lost me, @bouquetin  we all have to make decisions for our families all the time. Like whether we can afford a ski holiday. In our case the answer was generally "not really" but we went anyway and did without something else!!
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Staysure, like all insurance providers, have to abide by the FCA's Consumer Duty rules. @sugarmoma666, or any  if you have the misfortune to speak to Staysure again, ask why they are not meeting the following outcomes (which they must do):
Products and Services: Firms must ensure products/services are designed to meet the specific needs, characteristics, and objectives of their target market, preventing foreseeable harm.
Consumer Understanding: Communications must be clear, fair, and not misleading, allowing consumers to make informed, timely decisions.
Based on the above posts, they are not meeting these 
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You know it makes sense.
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I think you have all lost me but I am just grateful that we have Staysure insurance and also the daily insurance on our lift passes. My OH has just paid 3.50 on our passes in Les Gets for a couple of days, on top of our reduced price lift passes. When we ski elsewhere on Wednesday it will be free so only the insurance to buy. At Christmas we skied free in Ste Foy, only adding on the insurance. I have just been reading about a chap who had to be taken down in the blood wagon in Ste Foy the other day, he didn’t have the additional insurance on his pass so there was a bit of faff. I always make sure I ski with my EHIC (acquired before GHIC’s) a credit card and my West Sussex bus pass to show who I am. Coffee and hot chocolate was 8.50 this morning. I didn’t ask about lunch as it was extremely enjoyable.
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Otherwise you'll just go on seeing the one name:
Otherwise you'll just go on seeing the one name:
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You're pretty well bomb proof with your West Sussex bus pass. @Pamski. Just like having your towel......
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Poster: A snowHead
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@Origen, we were laughing at lunchtime about how my West Sussex bus pass got my son in law into our son’s very smart and huge office block close to Ground Zero on Boxing Day last year so we could see the amazing views. M hadn’t got his passport with him so I waved my bus pass and he was admitted, with my surname- so it is fairly bombproof, yes.
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Obviously A snowHead isn't a real person
Obviously A snowHead isn't a real person
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East Sussex here but too young for bus passes  .
We’re with Staysure. Piste skiers
So if we move insurers because of this thread, which insurers do snowheads recommend?
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Well, the person's real but it's just a made up name, see?
Well, the person's real but it's just a made up name, see?
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@Snow&skifan, lots of recommendations on here for LV
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You need to Login to know who's really who.
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| holidayloverxx wrote: |
| @Snow&skifan, lots of recommendations on here for LV |
Thanks.
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Anyway, snowHeads is much more fun if you do.
Anyway, snowHeads is much more fun if you do.
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@Snow&skifan, I favour LV. Not the cheapest but when I had to claim once they were relatively easy to deal with.
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You'll need to Register first of course.
You'll need to Register first of course.
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I haven’t claimed on LV but when I was trawling through the small print on the various options, they were one of the few to have off piste included and be (one hopes!) a good reputation. Obviously not a recommendation!!
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Thanks for this heads up.
I have had a Staysure policy for two or three years and it is due for renewal - so ir will be ditched on the basis of these restrictions. LV seem to work out cheaper as well
I havent actually skied during that time but have the add-on in case I might pop up to the Sierra Nevada for a couple of days when out in the (2026 rather absent) sun.
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| knackered knees wrote: |
Staysure, like all insurance providers, have to abide by the FCA's Consumer Duty rules. @sugarmoma666, or any if you have the misfortune to speak to Staysure again, ask why they are not meeting the following outcomes (which they must do):
Products and Services: Firms must ensure products/services are designed to meet the specific needs, characteristics, and objectives of their target market, preventing foreseeable harm.
Consumer Understanding: Communications must be clear, fair, and not misleading, allowing consumers to make informed, timely decisions.
Based on the above posts, they are not meeting these |
And the result of such unclear communication is they lost customers.
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You'll get to see more forums and be part of the best ski club on the net.
You'll get to see more forums and be part of the best ski club on the net.
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@abc, They may have lost customers, but in the UK not following Consumer Duty rules is a breach of regulatory requirements and a company doing so can be fined or even closed down (unlikely unless persistent).
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@knackered knees, clearly they didn’t care enough about the breach of regulations.
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snowHeads are a friendly bunch.
snowHeads are a friendly bunch.
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I have been with Staysure for a few years, Renewal due the end of this month.
I'll have a good look at LV now.
Thanks for the heads up OP
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And love to help out and answer questions and of course, read each other's snow reports.
And love to help out and answer questions and of course, read each other's snow reports.
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| chocksaway wrote: |
From the Avalanche Bulletin for tonight for the Haute Tarentaise:
(Valid for areas outside marked and open pistes).
So Avi Risk in France is not valid for on piste skiers. |
Yeah-but-no-but… if the risk is 5 then it applies to pistes as well - as the resort is closed, non?
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FAQ
