 Poster: A snowHead
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EasyJet usually fly from Newcastle to Geneva on Saturdays. But for first couple of weeks of April those flights are on a Sunday. The flights were scheduled to get in at a convenient 16.30. But this week they have changed it to a useless 23.00. By the time you get through passport control you would be lucky to be leaving the airport before midnight.
This service only runs in the Winter. So it is targeted at skiers. What is a family in particular mean to do at Geneva airport at midnight? Obviously a hotel is an option but there is a significant cost to that. Plus you have lost a day of your holiday.
I booked for my daughter, son in law and grandkids to come out and join us in April. I did that ages ago and the change was only announced this week.
I have applied to cancel and get refund (easy to get out with KLM bouncing through Amsterdam). But EasyJet are not famous for returning money.
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Obviously A snowHead isn't a real person
Obviously A snowHead isn't a real person
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Chief executive’s wife wants to come back to Newcastle on a Sunday evening after skiing. Rather than put in an empty leg back to GVA, they’ve put a return flight on. She can’t decide which week she’s coming back so they’ve done it for three of them.
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Well, the person's real but it's just a made up name, see?
Well, the person's real but it's just a made up name, see?
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@JohnMo, not a lot to do at midnight in GVA. Apply for the refund, and find another option. I've been told phoning them works better, but you may be on hold for a while.
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You need to Login to know who's really who.
You need to Login to know who's really who.
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| Hells Bells wrote: |
| @JohnMo, not a lot to do at midnight in GVA. Apply for the refund, and find another option. I've been told phoning them works better, but you may be on hold for a while. |
Thanks for that. I have submitted the request. I will give them a couple of days and, if nothing, I will call them.
If it was just me I might be tempted to stay in Geneva and get a stupidly early train that would still get me on the slopes at a reasonable time. But no way can my daughter and husband do that with the two young kids.
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Anyway, snowHeads is much more fun if you do.
Anyway, snowHeads is much more fun if you do.
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I would hope there'd be no problem with a refund in those circumstances. And you're quite right to reject the idea of that flight for a family.
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You'll need to Register first of course.
You'll need to Register first of course.
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Someone will no doubt correct me if I’m wrong, but if you booked tickets for the Saturday, I believe if the airline then cancels that flight/pulls the route they are still legally obliged to get you there even if that means them stumping up for you to travel to a different airport and fly with another airline. I think them switching the day would fall into this category. So in short Easyjet should be footing the bill for any extra costs incurred by you in switching to KLM and flying via Amsterdam.
“Never accept the refund, always make them get you there (if you still want to go)”, was the advice I was given by someone I know who used to work for BA.
Or were the flights for the Sunday when you originally booked and it’s just the time that changed? If so, then I’m not sure what options you have besides what you’ve already done.
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[deleted double post]
Last edited by Then you can post your own questions or snow reports... on Sat 10-01-26 10:25; edited 1 time in total
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You'll get to see more forums and be part of the best ski club on the net.
You'll get to see more forums and be part of the best ski club on the net.
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You don’t get compensation (as in extra money for the inconvenience), but they are still obliged to get you there if you want to go, which is what a lot of people aren’t aware of (and the airlines are happy for that to remain the case, as refunds are much easier and cheaper for them).
Last edited by You'll get to see more forums and be part of the best ski club on the net. on Sat 10-01-26 9:13; edited 1 time in total
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@Ingemar_Skidmark,
The flights were always for Sunday. We didn’t mind that.
There is a lot of information about if flights are cancelled or flight times pushed back at short notice. It is harder to get the information regarding flight times being pushed back a couple of months in advance. Inevitably EasyJet don’t make it easy to find out on their website. There seems to be some rule about the change needing to be more than five hours (or maybe 3 hours in some circumstances). “Fortunately” this delay is almost 6 hours.
I suspect there will be a lot of cancellations. A lot of people on that flight are going skiing with families for Easter. For the same reason as my family, getting out of Geneva airport at midnight is useless to them - the original scheduled landing time was fine for any of the Swiss or French resorts routinely served by Geneva airport.
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