 Poster: A snowHead
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Good Morning,
Has anyone been successful in gaining a letter from a resort confirming resort closure ? I was in Tignes during the huge overnight snowfall that closed the resort for 24hrs in April. All I have are screenshots from the Tignes app stating all pistes and resort are closed which my insurance will not accept as proof of closure.
Ive tried emailing the generic Tignes resort information "Contact Us" page but with no luck. Does anyone know of any other Tignes resort emails that I may be able to try to obtain proof ?
Thank you
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Obviously A snowHead isn't a real person
Obviously A snowHead isn't a real person
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I would try stgm@compagniedesalpes.fr
(from the STGM website).
You will then be dealing with somebody direct at the lift company
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Well, the person's real but it's just a made up name, see?
Well, the person's real but it's just a made up name, see?
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Was there no form on the Tignes website to claim directly from the lift company? I was in Val at the time and had found a claim form for there and was ready to do it (happened back in 2018 as well when we were there, so I knew the drills) - but then the chalet company through whom we had bought the list passes sent one of their lads in on the Thursday night with an envelope of cash for our 7 pass refunds - which was an amazing service.
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You need to Login to know who's really who.
You need to Login to know who's really who.
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Anyway, snowHeads is much more fun if you do.
Anyway, snowHeads is much more fun if you do.
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Vail Resorts will happily refund in cash on the day or otherwise, when they can't provide service. In my direct experience.
Presumably if you're insuring this, then STGM must not work that way. People complain about VR prices; perhaps they should factor this in.
Insurance companies have to behave reasonably though.
BA once refused to pay me for my airport meals during a delay, claiming I needed receipts I didn't happen to have. I offered them the opportunity to explain how I'd survived in LHR for 24 hours without incurring reasonable meal expenses, and also to provide their evidence that I was engaged in fraud, in front of our local court here as a small claim for the money they owed me.
They paid in full without further nonsense.
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You'll need to Register first of course.
You'll need to Register first of course.
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I was in Les Menuires that day. People got their pass for the day refunded by the lift co on request. I don't think I'd bother trying to jump through insurance hoops if the lift co won't cough up. I don't insure for missed ski days, I insure for major injuries.
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Closed days pay out an ex gratia £50 on my free-with-the-bank-account insurance. Took me about five minutes to claim it the one time I did.
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