 Poster: A snowHead
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@mikeycharlton, you've provided some very valuable help and advice here, thank you. Can't help think it would be worthy of it's own thread unless you have previously done that? Up to you of course.
Thanks once again.
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Obviously A snowHead isn't a real person
Obviously A snowHead isn't a real person
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There was a similar thread a while back which started out very much like this one, but then turned into me telling people about the dangers of tagless suitcases and advising people what they can do to minimise the chance of a total loss of luggage. Very much like this one has turned into.
Either one is fine.
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Well, the person's real but it's just a made up name, see?
Well, the person's real but it's just a made up name, see?
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Just 'tagging' onto this thread. Sorry to the OP for your experience and glad it has been resolved.
I wanted to share a positive experience regarding Easyjet and damage to baggage.
Last week (Wednesday) flew back from GVA to LGW on the 2035 flight. On picking up my snowboard bag, it was damaged. Looked like it had been dragged along on it's 'nose' across the tarmac. It had worn through all the padding and finally also rather annoyingly damaged the nose of one of the snowboards inside the bag.
I was in a rush to get to the train back home, but took a quick photo of damage in the airport. Thursday morning, i raised a baggage damage claim request via the Easyjet website. After a little bit of to and fro confirming bag type/damage/lack of receipt for a bag i bought 10 years ago etc. they have agreed to replace the bag. This morning i have received a text from the courier that it will be delivered tomorrow. Good service so far.
Regarding the board damage, that has been passed to a different team. I need to take the board into a reputable service centre and damage assessed and then provide that back to the EJ department. Comms has been prompt and equitable so far, and they have confirmed I have up to a year to proceed with the claim.
Will wait and see how this pans out, but so far I feel that i have been dealt with fairly and, in all honesty, I am rather surprised how promptly!
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You need to Login to know who's really who.
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@Richie_S, I will let the damaged luggage team know that they are doing a good job 
One thing for everyone to consider when dealing with a damaged suitcase - if you can't create the damaged report/PIR at the airport (for whatever reason), you will only have up to 7 days from travel to DIY online, otherwise it will be automatically rejected. Make sure you still have the tag too, as you will be asked to upload it.
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Anyway, snowHeads is much more fun if you do.
Anyway, snowHeads is much more fun if you do.
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@mikeycharlton, thanks. Yes, that was my experience - the bag tag was a key thing!
I would not have thought of that before having to process the claim - usual MO is to rip off and discard at earliest opportunity.
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You'll need to Register first of course.
You'll need to Register first of course.
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@mikeycharlton, this thread is very helpful. We flew back from Geneva to Gatwick last night and my wife’s luggage didn’t arrive. The automated baggage check in machines at Geneva don’t provide baggage receipts but the screens on the machines say that they will add the receipt to the online booking. However when we log into the EasyJet website these details don’t appear anywhere. Without these details you can’t log a bag delay with EasyJet! Super frustrating. Is there a way to contact Gatwick baggage directly as far as you know as it’s proving impossible to speak to anyone at easyJet to get this luggage info
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@mikeycharlton, and btw, happy to provide details of bag/ contents in case you have it there!
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@Jakebarton,
When my bag was delayed last month I was able to set up the PIR using just my name and the booking reference. The tag number then appeared in the details when I logged back in later.
However, I did this at the baggage desk at arrivals. I'm not sure if it works the same if you try to set up the report from home.
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You'll get to see more forums and be part of the best ski club on the net.
You'll get to see more forums and be part of the best ski club on the net.
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@CathS, thanks. I don’t think there was a desk at Gatwick arrivals (unless we missed it). Anyhow the good news is I went back to the easyjet portal and this time skipped the field for the baggage receipt and it actually let me continue the process. I now have a tracking number so hopefully the bag shows soon !
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hi @Jakebarton, I can see your PIR, and list of (one) content you have added. You can PM me a few more if you want, and I can add them on there.
There are no new updates on your file, and I'm not in work today (have logged in from home), but can send GVA a message tomorrow.
GVA are notorious for belt failures though, but hopefully it's just that and still in GVA. I will keep an eye on your file.
Also, there absolutely is a desk at LGW to report missing luggage. They are called Global baggage Solutions and are opposite belt number 2 at north terminal. They may however ask you to create your own missing report on the 'First Flight' self service kiosk machines. Failing that you can create your own report online (within 5 days, but they often chop and change that figure) - which I see you managed to do.
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snowHeads are a friendly bunch.
snowHeads are a friendly bunch.
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@mikeycharlton, thanks so much for your help. Will PM you now!
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And love to help out and answer questions and of course, read each other's snow reports.
And love to help out and answer questions and of course, read each other's snow reports.
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| mikeycharlton wrote: |
| GVA are notorious for belt failures though, but hopefully it's just that and still in GVA. I will keep an eye on your file. |
Flying back from GVA on Feb. 1st the oversized belt next to the BA desks was badgered and they sent us down to the ones by EazyJet...which were both taking about 5 attempts to get each bag to move so they started just dumping bags on trolleys. And no, my ski case didn't make the plane and didn't appear until the Thursday after the flight.
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| Richie_S wrote: |
| I would not have thought of that before having to process the claim - usual MO is to rip off and discard [ the tag] at earliest opportunity. |
Even if bag arrives apparently unmolested, I now keep 1 part of tag. I once found bag handlers had incorrectly taken something from my bag, and the tag number was needed for that. The number is available elsewhere though.
With AC these days the bag tag number is saved in the app, which is likely sufficient. You can also track the bag through each scan point in near real time
I take the tag off and stick it inside the bag. I may need it, but I don't want my home airport to be on display.
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You know it makes sense.
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| Jakebarton wrote: |
| The automated baggage check in machines at Geneva don’t provide baggage receipts but the screens on the machines say that they will add the receipt to the online booking. |
I take a photo of the tag any time I use self-service machines, just in case I need it and so I don't have to rely on app access or information (which as you've found, might not even be visible).
Hope yours turns up ok.
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Otherwise you'll just go on seeing the one name:
Otherwise you'll just go on seeing the one name:
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I don't understand why they stopped printing the receipt in favour of a system that doesn't really work.
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Poster: A snowHead
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Another snowhead bag repatriation is imminent.
@Jakebarton,'s bag was tagless in GVA. Managed to work it out despite GVA claiming it was a different colour. Thankfully contents etc match. Should be delivered to their UK address tomorrow.
It was assigned to Swiss Air, so would have been given to them for secondary tracing after 5 days rather than being sent to me.
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Obviously A snowHead isn't a real person
Obviously A snowHead isn't a real person
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@mikeycharlton, what an absolute star you are!  Are lucky to have you!
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Well, the person's real but it's just a made up name, see?
Well, the person's real but it's just a made up name, see?
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@mikeycharlton, legend.
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You need to Login to know who's really who.
You need to Login to know who's really who.
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This is the other thing to consider. If a bag becomes tagless, it can be very difficult or sometimes impossible for the airport staff to know which airline the owner was flying with. So often it can end up with a different airline for tracing. You can still get it back, but I imagine they would have sent it to Swiss Air secondary tracing in Zurich, so it just increases the chances of it going missing again.
In fact around 40% of the bags I receive/trace belong to airlines that I'm not even supposed to trace for. But that only becomes clear once you have worked it out. The WorldTracer system gives me access to every single missing bag of every airline worldwide.
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Anyway, snowHeads is much more fun if you do.
Anyway, snowHeads is much more fun if you do.
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Very good detective work there @mikeycharlton, and great value to the owner.
I've been an advocate on here for placing contact details inside bags too, from running ski group Holidays with friends, its a good idea to facilitate.
Ordinarily we've used just name and Mb number which I've printed and laminated in simple long strips. They need to be laminated as strips with gap between so when guillotined they are still fully encapsulated with decent durability. These punched with hole punch and hair band elastic tied through, can be secured to boots, skis etc inside bag to offer clear contact.
Not just flight, but if anyone has participated in multi drop transfer bus, then can easily be mistaken there too ... this with no immediate and readable traceability to help out.
Early years of "communing" of TO coaches in Moutiers bus garage, galic mustache general meeting exchange, Gaulloise ceremonially burnt, diesel fumes in cold mountain air  and much exchange of luggage before rolling out to various Tarantaise location made me realise there's quite a potential to mix and match very similar looking baggage.
Interesting, with two of family out in Tarantaise this week, their travel insurers included a printable sheet with advice to place inside each luggage piece, which include QR code to let anyone trace the item and inform insurer of location etc.
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You'll need to Register first of course.
You'll need to Register first of course.
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| Quote: |
Not just flight, but if anyone has participated in multi drop transfer bus, then can easily be mistaken there too ...
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So true!
When not traveling with my skiing equipment, my luggage is just one roller case at maximum size for carry-on. Being a carry-on, it doesn’t “need” a tag or any identifiable marking. But once or twice, I had to put it in the hold of a bus as it’s too large for the luggage space of typical transfer bus.
I ended up having to get off the bus in intermediate stops just to make sure no one took my very ordinary looking black roller case by mistake. This year in Hokkaido, that translate into having to get off the bus 4 times, in a cold dark snowy night, before the bus finally reached my hotel!
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I've been wanting to replace my black holdalls for years, but they just keep going. Rossignol ones, but we almost took another snowHeads luggage home with us after one bash as they had the same ones.
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Maybe there should be a dedicated (sticky?) thread for lost bags, as this isn't really Easy Jet specific?
I always buy the most outrageous coloured bags I can get, and then use stickers or whatever to make sure no one could possibly think my bag is theirs. I saw some people at a carousel the other week take someone else's bag; their real bag was just behind it, and the two bags looked completely different to me, and yet there was very nearly a mix up. Many people clearly struggle to identify their own bags, and don't bother to read the name on the tag. I want to make it easy for them, even if they can't read.
The bus thing is tricky too, in general having the "mistaken identity" risk plus simple theft is a risk in some locations. You could maybe set a smart tag alarm on the bag (so it alerts the sleeping passenger if the bus stops in the middle of the night and your bag goes walkies....) but it'd probably be too late by the time that went off. I used to wake up and watch every Greyhound stop (there were not that many typically).
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You'll get to see more forums and be part of the best ski club on the net.
You'll get to see more forums and be part of the best ski club on the net.
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My black suitcase is well covered in stickers on every face and I've tied a snowheads EoSB buff around the handle too. Did the same for my ski bag as well, which makes it really easy to identify.
Some great tips on this thread, I'd never thought about taking a photo of my luggage to help with identifying it, and it's good to have a reminder to throw in something with your phone number on.
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| Jakebarton wrote: |
| @mikeycharlton, this thread is very helpful. We flew back from Geneva to Gatwick last night and my wife’s luggage didn’t arrive. The automated baggage check in machines at Geneva don’t provide baggage receipts but the screens on the machines say that they will add the receipt to the online booking. However when we log into the EasyJet website these details don’t appear anywhere. Without these details you can’t log a bag delay with EasyJet! Super frustrating. Is there a way to contact Gatwick baggage directly as far as you know as it’s proving impossible to speak to anyone at easyJet to get this luggage info |
I've just dealt with this today, luckily someone was manning the desk on my return flight and could check which of my baggage numbers hadn't arrived.
Very frustrating, hopefully it's going to turn up soon as it's got a couple of pairs of boots, expensive jackets etc in it. I've followed the advice in this post and have an external tag, air tag, sheet with name, address, flight details etc inside.
Almost as frustrating was being pummelled for 102 francs for 'excess baggage' and paying it because we would end up missing our flight otherwise, with no one to help as Geneva was such a shambles today. I had one ski bag at 13 kg and a supplementary bag at 6.5 kg, somehow it weighed them both at 13 kg each after about 10 attempts (doesn't seem to like narrow based bags with wheels) and wouldn't spit out the tags until paid. No idea if it's mistakenly used the ski bag weight twice, or if it was because of the kids on the other side of the scales climbing all over them (although I thought I'd got rid of them!).
Alternatively is anyone aware of them removing the ski allocation being split over two bags? We chose ski boot bag for one, then ski bag for the next.
Aberdeen has the same system but doesn't have the same interface, it seems to work with no issues though. It didn't ask for the type of bag though, just wanted them weighed.
This was just what I needed after a transfer from Tignes that became over 7 hours long 
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snowHeads are a friendly bunch.
snowHeads are a friendly bunch.
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I flew from Lyon to Heathrow yesterday with 10 family members. Apparently the baggage system at Lyon was broken. It took ages to check in and we had to leave bags where we had queued! The BA pilot told us take off would be delayed to allow bags to be loaded. Plane eventually took off with "about a third of the luggage in the hold". At Heathrow baggage reclaim belt staff gave everyone written instructions on how to report missing baggage. We asked if we could wait to see if our luggage was delivered to the belt. We were told that when the sign changed from "baggage arriving" to "baggage delivered " then we should give up waiting. No bags appeared at all. To be continued......
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And love to help out and answer questions and of course, read each other's snow reports.
And love to help out and answer questions and of course, read each other's snow reports.
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@Jehu, BA361?
There's about 20 of you that reported missing luggage from that flight yesterday. If you can give me some clues as to which one you are, I can have a look into it.
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@damanpunk, Easyjet GVA to LGW yesterday?
Oooof, loads of you affected yesterday from GVA to LGW, like 150+!! What's your PIR?
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You know it makes sense.
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Otherwise you'll just go on seeing the one name:
Otherwise you'll just go on seeing the one name:
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@damanpunk, about 10 of you at ABZ yesterday. No update on yours yet.
Insane amounts of disruption at GVA yesterday. Don't think I've known anything like it. Will likely take a few days to sort out.
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Poster: A snowHead
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Obviously A snowHead isn't a real person
Obviously A snowHead isn't a real person
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Manchester T2 on Christmas Eve (arrivals) was more chaotic than I've seen for a while – busy and understaffed I'd guess. Our bag eventually turned up after about 40min waiting, so no detective work required  The thing that concerned me most was when I walked across the baggage hall from the toilets, one of the carousels had about a dozen or so bags apparently abandoned in disarray at one end. One of them was identical to the bright green suitcase I was waiting for, so I went to investigate, but saw that the electronic tag said LAX rather than MAN. I thought automatic transfer would be done behind the scenes? Hopefully those bags made it to their destinations...
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Well, the person's real but it's just a made up name, see?
Well, the person's real but it's just a made up name, see?
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| mikeycharlton wrote: |
@Jehu, BA361?
There's about 20 of you that reported missing luggage from that flight yesterday. If you can give me some clues as to which one you are, I can have a look into it. |
Thanks Mikey. Yes it was BA361. I completed with great difficulty an online delayed baggage report as instructed. My wife and I left two cases at Lyon. Our reference number is LONBA88063. My daughter's reference number is LHRBA32328 surname Willis, bags for 4 people. There are 5 more under a different Roberts but I don't know their reference number. It seems odd that my reference number starts LON not LHR. Any help you can give will be greatly appreciated.
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You need to Login to know who's really who.
You need to Login to know who's really who.
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| Jehu wrote: |
| mikeycharlton wrote: |
@Jehu, BA361?
There's about 20 of you that reported missing luggage from that flight yesterday. If you can give me some clues as to which one you are, I can have a look into it. |
Thanks Mikey. Yes it was BA361. I completed with great difficulty an online delayed baggage report as instructed. My wife and I left two cases at Lyon. Our reference number is LONBA88063. My daughter's reference number is LHRBA32328 surname Willis, bags for 4 people. There are 5 more under a different Roberts but I don't know their reference number. It seems odd that my reference number starts LON not LHR. Any help you can give will be greatly appreciated. |
No update for LONBA88063. Does seem strange that it begins with LON, but they are known to do things differently at LHR.
LHRBA32328 - 3 of the 4 bags are coming on BA361 this evening. No news on the 4th bag.
I can only see one other file in the name of Roberts (3 bags), also listed as LON. No news on those either.
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Anyway, snowHeads is much more fun if you do.
Anyway, snowHeads is much more fun if you do.
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Many thanks Mikey.
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You'll need to Register first of course.
You'll need to Register first of course.
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Sorry to hear of people’s recent troubles. The thread bump reminded me to feedback on an earlier post above re: my damaged luggage experience .
Board bag replaced turned up in days.
Damaged snowboard - took into Snow and rock and got email feedback it was irreparable. Bit of to and fro with EasyJet and came to. a settlement - agreed on a ‘vouchers’ for future flight which was more value to me than the cash offer they made (understandably). But since I was on the cusp of booking our ‘26 season flights this was amicable.
Turned the saved money into a new snowboard and ultimately very happy with the outcome. Process was never difficult, just required a bit of care and patience.
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@mikeycharlton, Update on BA delayed baggage at Lyon: two of the Willis bags were delivered this evening, the others, including ours, are still missing.
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@Jehu, yeah I saw that earlier. No idea why the 3rd one, which was supposedly sent yesterday, hasn't been processed yet. Can only assume they are slowly working their way through the backlog.
4th bag (blue suitcase) is supposedly on a flight to LHR this evening, according to the latest updates.
Nothing on the 2 LON's (name of Roberts) yet. I have discovered today, that LHR sometimes use LON. Still don't know why, but nothing to be concerned about.
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You'll get to see more forums and be part of the best ski club on the net.
You'll get to see more forums and be part of the best ski club on the net.
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@mikeycharlton, what a wonderful person you are! 
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Might be worth admin merging the 2 threads, and removing 'Easyjet' from the title.
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