 Poster: A snowHead
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| chocksaway wrote: |
@monkey, An update!
I sent a long letter with evidence to the CEO of EE. After about 10 days I had a call refunding all the extra charges and 50 quid in way of compensation. Seemingly I should never have been offered the contract in the first place, their problem not mine! |
Thats good, and I suppose the compensation goes some way to helping with the hassle.
My contract was just up and I spoke to EE this week. After your experience, I told them that the first and most important thing was to retain European roaming !
They were excellent, and actually altered it from Europe to Worldwide.
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Obviously A snowHead isn't a real person
Obviously A snowHead isn't a real person
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Been using an E-SIM for first time in Japan. Occasionally have to reconnect to a provider but otherwise it is very cost-effective. We use Airalo. Data for a month costs less than 1-day with Vodafone. I would not recommend proprietary E-Sims such as EE as you are tied to their providers rather than choosing the strongest connection.
(I know that is slightly OT but hopefully relevant). Thank you for the thread. I have resisted upgrading my Vodafone contract with roaming as i felt this was too big a deal to trust to the knowledge of the staff in a Vodafone store. I will maintain this position despite the assertion from Vodafone that i should change.
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Well, the person's real but it's just a made up name, see?
Well, the person's real but it's just a made up name, see?
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Result!
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You need to Login to know who's really who.
You need to Login to know who's really who.
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| 22 dropout wrote: |
| Been using an E-SIM for first time in Japan. Occasionally have to reconnect to a provider but otherwise it is very cost-effective. We use Airalo. |
Same.
Mrs AAT has an old '3' contract and there was some talk of a £2 a day charge. An Airalo eSim would be far cheaper if it came to that. As it happens she's on an old contract so hopefully the charge hasn't happened.
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Anyway, snowHeads is much more fun if you do.
Anyway, snowHeads is much more fun if you do.
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| chocksaway wrote: |
I negotiated a new EE 2 year SIM only contract early in Nov 24. I did have an old contract which allowed EU roamimg so I said I wouldn't change. I was talking with a human and they said that they would include EU roaming free, I checked twice and was assured it would be and that the EU roaming would appear as a 'greyed out' add on. It did.
In Jan as I emerged from the tunnel I got a text saying I would be charged £2.47 a day for roaming. I checked - the add on was still there so I assumed it was a generic message. I received a text today saying I was approaching my spending cap. So, 2 hours on 'chat'. Seemingly on Dec 4, EE dropped roaming from a lot of their tariffs. Googling I found some people had received texts I haven't - I still have all the EE texts. So, I have incurred £35 worth of charges which they will not refund and have had to upgrade my contract to Essentials Plus to get free roamimg. I will of course, be following this up when I get home, if necessary with OFGEM. It is a long time since I have written one of my 'special letters' to a CEO.
So check your contracts, and if you get a message saying you are being charged - you are irrespective of what your App tells you. |
An addendum to your issue. I got new deals for my son and I in late Feb as ours were up. The text from EE said I could stay on what I had for no more money, or change to a better deal - so I duly called them and they upped my data for a few quid more.
I was very, very specific that my free eu roaming was non negotiable, and it had to remain.
So far so good. I am terrible at checking the banking, and only noticed in May that I had been skelped for EU charges in March.
I started the process of talking to them 2 weeks ago (I go to France again in 3 days).
I made the stupid assumption that - after they listened to the recording - they would say "our mistake" refund the charges and adjust my contract.
But today - having been extremely patient, and very nice on the phone - I was told that the operator transcript in Feb suggested that the customer (me) said he was "happy to pay the £2.57 a day roaming charge"....................I did suggest to them earlier today that only a complete idiot would de facto downgrade their deal like that.
I also asked them if it seemed rational that I would request to leave my penniless student son (travelling nowhere except on free buses) with free EU roaming and have it removed from my contract when I am abroad several times a year 
I have requested the transcript and the audio recording (as is my right) because I think the salesperson is at it and they wont match.
They have told me I may have to just suck up the charges for the next few weeks until I can prove I am in the right !!!
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You'll need to Register first of course.
You'll need to Register first of course.
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Thank you.
I have generally been impressed by them, but when I said to the guy today "my contract email actually states additional EU Roaming cost £0.00" he said - presumably with a straight face - "that just means its switched on, but obviously as you accepted* the charges they will happen on a daily basis".
*I didnt !!
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Being a bit of an oldie, and perhaps a little less inclined to change, I've stuck with EE for quite a while. However, I've felt I'm being taken advantage of as the price has continued to rise, and this month switched to spusu (piggybacks onto EE network). I don't need much mobile data, as I'm at home a lot of the time so use wi-fi. I'm now paying about a third of what I was before and also have a significant chunk of roaming data included. Worth a look.
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You'll get to see more forums and be part of the best ski club on the net.
You'll get to see more forums and be part of the best ski club on the net.
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A lot of modern phones apparently allow the use of virtual eSims, which from what I understand allow you to freely swap between providers when traveling (I have no experience of these, so someone with more knowledge may provide better info)
I'm with O2 so luckily get free data roaming in Europe. However my phone fortunately does have 2 SIM slots, so when travelling outside Europe I can turn off data-roaming on my primary phone number, and just buy a local one-off data SIM if required to use in the second SIM slot
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I'm just switching from Vodafone to Lebara. £1.10 a month for 7 months, then £5.90. Unlimited calls and texts. 10Gb data, eu roaming. Bargain. And they use the vodafone network 
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snowHeads are a friendly bunch.
snowHeads are a friendly bunch.
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| MorningGory wrote: |
| I'm just switching from Vodafone to Lebara. £1.10 a month for 7 months, then £5.90. Unlimited calls and texts. 10Gb data, eu roaming. Bargain. And they use the vodafone network |
I looked at Lebra in May. I think Switzerland was excluded so I didn’t go for it.
In the end I dumped my Sky BB & TV and bundled everything with EE. Total saving across 4 x sim only deals + BB + now tv was about £50 per month.
The new 4 x SIM only deal is unlimited everything and EU/CH roaming. Yes, unlimited data even when roaming. Equivalent cost is about £8 per month per SIm.
Going well so far with no surprise / extra charges.
I have a spend cap of zero set up so if I try to do something that would incur a cost it is blocked unless I override it and decide to pay. Very useful when I accidentally dialled an overseas contact’s WhatsApp number (from India) rather than their UK mobile.
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And love to help out and answer questions and of course, read each other's snow reports.
And love to help out and answer questions and of course, read each other's snow reports.
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@rickboden, Thanks, hadn't spotted that! Only likely to be an issue at GVA so can use the WiFi there anyway. 8 day 1Gb/50mins pass is only a tenner so would consider that if the wait at the airport was long.
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Being Austria based when looking to change my sim only contract last year the two important factors beyond having free eu roaming were
Firstly you had to be in the UK to set up the new provider initially.No problem I was back for ten days so did then
Secondly that the new provider didn’t expect me to reconnect to a uk mast every three/six months etc
A lot of them stipulated that if you didn’t you’d lose eu roaming foc until you did
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You know it makes sense.
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I'm with ID mobile (12gb for £7.00 per month)-- includes EU roaming : Piggybacks on Three
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Otherwise you'll just go on seeing the one name:
Otherwise you'll just go on seeing the one name:
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After a few more calls, I got someone sensible in the Newcastle call centre who spoke to their manager and sorted me immediately.
Permanent EU roaming added free of charge.
A bit of a faff, but got there in the end....... 
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Poster: A snowHead
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I had similar three years ago when I changed my Vodafone contract
They listened to the call and yep the call handler had said free eu roaming so that’s what I got
But it was circa £17 pm contract
Now changed as above to Talkmobile 6-95 pm ( but still using Vodafone!!!!)
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Obviously A snowHead isn't a real person
Obviously A snowHead isn't a real person
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| jafa wrote: |
I had similar three years ago when I changed my Vodafone contract
They listened to the call and yep the call handler had said free eu roaming so that’s what I got
But it was circa £17 pm contract
Now changed as above to Talkmobile 6-95 pm ( but still using Vodafone!!!!) |
Yep, thats what I would do but sadly I have 18 months of this contract to go - mind you, now I have the free roaming I am happy with it.
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Well, the person's real but it's just a made up name, see?
Well, the person's real but it's just a made up name, see?
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| MorningGory wrote: |
| I'm just switching from Vodafone to Lebara. £1.10 a month for 7 months, then £5.90. Unlimited calls and texts. 10Gb data, eu roaming. Bargain. And they use the vodafone network |
I’ve done the same for my wife and I , just haven’t ported the numbers over from our old EE contracts yet, I’ve been testing the coverage with an old handset to check it gives me all I need.
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You need to Login to know who's really who.
You need to Login to know who's really who.
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My samsung phone has 2 SIM slots ( I didn't understand why until now).
I got a Lebara SIM with 30GB roaming for peanuts via an MSE link. On a recent holiday I just turned off my EE SIM and solely used the Lebara SIM.
this is handy as anyone who usually contacts me do so via Wattsap anyway ........... I then gave my dad my Lebara SIM number and told him to ring that if he needed me urgently
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Anyway, snowHeads is much more fun if you do.
Anyway, snowHeads is much more fun if you do.
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One thing my contract issue has reminded us is my wife's O2 contract is up and we will use some of the advice on here to find a new provider.
Only question is, as she works from home and uses WiFi calling a lot - do any of these secondary providers (on the side of EE, Vodafone etc) have issues with WiFi calls?
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You'll need to Register first of course.
You'll need to Register first of course.
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@GreenDay, I have wifi calls on Lebara.
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That's a great deal, and far better than the upgrade they offered her.
We will go for that.
| MorningGory wrote: |
| @GreenDay, I have wifi calls on Lebara. |
Thanks, helpful for next year probably
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You'll get to see more forums and be part of the best ski club on the net.
You'll get to see more forums and be part of the best ski club on the net.
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| MorningGory wrote: |
| @GreenDay, I have wifi calls on Lebara. |
do you also get texts via wifi calling? we're currently on 1p mobile and I was thinking of changing to Lebara but this is essential and not everyone offers it 
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@richb67, Google AI says yes:
"Yes, Lebara does support SMS messaging via WiFi calling. This means you can send and receive SMS messages when connected to a Wi-Fi network, even if you don't have a cellular signal. WiFi calling is a feature that allows you to make and receive calls and texts over a Wi-Fi connection instead of the traditional cellular network.
Here's how it works:
Enable WiFi Calling: You'll need to enable WiFi calling on your phone's settings. The specific steps may vary slightly depending on your device, but generally, you can find it under Settings > Phone > WiFi Calling.
Connect to WiFi: Make sure your phone is connected to a WiFi network.
Send/Receive SMS: Once WiFi calling is enabled and you're connected to WiFi, you can send and receive SMS messages as you normally would.
Key points about Lebara WiFi calling:
No extra charge:
Using WiFi calling with Lebara doesn't incur any additional charges beyond your standard plan.
Improved coverage:
WiFi calling can be particularly useful in areas with poor cellular coverage, allowing you to stay connected even when you can't get a strong mobile signal.
VoLTE:
Lebara also supports VoLTE (Voice over LTE), which allows you to make calls over 4G and 5G networks, further enhancing your calling and texting experience. "
as does Lebara: https://www.lebara.co.uk/en/help/calls-and-internet/wifi-volte.html?srsltid=AfmBOorT6rmtidnycnUQ1-1C0Pv-nMWMNcRtRR7UTOW2HhTHo5-C2joQ
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snowHeads are a friendly bunch.
snowHeads are a friendly bunch.
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@MorningGory, sorry I should have been clearer, does it actually work in real life?!
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And love to help out and answer questions and of course, read each other's snow reports.
And love to help out and answer questions and of course, read each other's snow reports.
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@richb67, dunno! Wifi calling does. If i can for e it yo wifi calling I'll get someone to text me.
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@richb67, yes, it works.
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You know it makes sense.
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@MorningGory, you're a star thanks
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Otherwise you'll just go on seeing the one name:
Otherwise you'll just go on seeing the one name:
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I'm on Three, on a £10/month for 100GB deal with global 12GB of inclusive roaming in about 160 countries. For roaming outside Europe, it's by far the best deal I've found, and unlike most of the EU roaming deals, it includes Switzerland.
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Poster: A snowHead
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@richb67, Just to confirm. I am on lebara & cant get a phone signal where I live & only connect via wifi calling.
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Obviously A snowHead isn't a real person
Obviously A snowHead isn't a real person
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I am out of contract with O2, so used the uswitch link, unfortunately, I couldn't complete it and had to contact live chat who would only upgrade me at £15 per month, and I am paying less than that already. robbing barstewards.
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Well, the person's real but it's just a made up name, see?
Well, the person's real but it's just a made up name, see?
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You need to Login to know who's really who.
You need to Login to know who's really who.
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Just got a new iPhone 13 with 100gb data for £22 per month on a 24 month contract with ID Mobile (uses Three network). EU roaming included.
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Anyway, snowHeads is much more fun if you do.
Anyway, snowHeads is much more fun if you do.
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@GreenDay, Giffgaff (on O2) finally enabled Wifi Calling on my rolling not-a-contract £10pcm 20GB plan.
But although it includes a 5GB EU data roaming element, it doesn't cover Switzerland ...nor WiFi Calling while abroad
Suggest checking the small print, and definitely found eSIM functionality very useful.
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You'll need to Register first of course.
You'll need to Register first of course.
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@Dylan_T42, The people you call… do they have whatsapp? Facetime? Another equivalent?
Who uses their phone number in this day & age to make a call while overseas to backhome. Use a comms tool to make calls & videocalls that use data. Not call minutes.
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| Hells Bells wrote: |
| I am out of contract with O2, so used the uswitch link, unfortunately, I couldn't complete it and had to contact live chat who would only upgrade me at £15 per month, and I am paying less than that already. robbing barstewards. |
Use the Uswitch link for Lebara for 1 month at £2.39 for 30gb then switch again at end of month to the O2 deal you want. Don't forget to use Topcashback for £8.50 cashback on sim only deals.
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@Timc, ooh, good idea, thanks.
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You'll get to see more forums and be part of the best ski club on the net.
You'll get to see more forums and be part of the best ski club on the net.
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| 22 dropout wrote: |
Been using an E-SIM for first time in Japan. Occasionally have to reconnect to a provider but otherwise it is very cost-effective. We use Airalo. Data for a month costs less than 1-day with Vodafone. I would not recommend proprietary E-Sims such as EE as you are tied to their providers rather than choosing the strongest connection.
(I know that is slightly OT but hopefully relevant). Thank you for the thread. I have resisted upgrading my Vodafone contract with roaming as i felt this was too big a deal to trust to the knowledge of the staff in a Vodafone store. I will maintain this position despite the assertion from Vodafone that i should change. |
Update. Maybe Vodafone is monitoring this thread because they have given notice of termination of the terms and conditions and are replacing it with the current ones. Sadly, this is legal as my terms are old and they are giving the requisite notice. The main change is that where I used to be able to use my full UK call and data allowance whilst roaming, in the future if I exceed my AVERAGE UK usage whilst roaming it will be deemed excessive and could incur additional charges. Given that, like most people I spend a lot of time on wifi in the UK (home, work, regular haunts) data usage always goes up when abroad so they will probably try to stiff me at some point. They have to give me notice before applying extra charges. If they do this i will change to O2.
If they change I will use virtual e-sims.
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| Austrian Seagull wrote: |
| Just got a new iPhone 13 with 100gb data for £22 per month on a 24 month contract with ID Mobile (uses Three network). EU roaming included. |
Don’t forget EU roaming with ID is limited to a max of 30gb even if your contract gives you 100gb to use in UK.
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FAQ
