 Poster: A snowHead
|
Has anyone been caught out at TUI check-in by their strange ruling for bringing a larger wheelie ski bag, which states you can’t take any other checked baggage even though you paid £60 for ski carriage (23kg total weight)??
Or has anyone recently taken their padded wheelie ski/board bag as well as their suitcase without issue?
“You can use one of the larger wheelie bags by paying the £60 ski or snowboard carriage charge, with a checked baggage allowance of 23kg total. If you choose this option, you can't take any other checked baggage”
|
|
|
|
|
|
Obviously A snowHead isn't a real person
Obviously A snowHead isn't a real person
|
|
I think what they are saying is if you want to take a large ski wheelie bag with a weight of up to 23kg, you need to pay £60 extra because of the skis but this replaces the 23kg checked baggage automatically included for each passenger. In addition to the normal 23kg checked in baggage you still have the option to also book a ski bag up to 15kgs by paying £60. They also make it clear that the 15kg limit is for one set of skis in the bag only. I am going with Crystal at Easter and I had assumed that 2 sets of skis in one bag would be OK if the 15kg limit was not exceeded. Does anyone know if they actually check this?
|
|
|
|
|
|
Well, the person's real but it's just a made up name, see?
Well, the person's real but it's just a made up name, see?
|
|
Probably best to ring Crystal and check -- the quoted sentence is a bit ambiguous.....
|
|
|
|
|
|
You need to Login to know who's really who.
You need to Login to know who's really who.
|
|
The quoted sentence is only one part of their section on ski carriage. When read in conjunction with the rest you can work it out, but the way they have worded it is not exactly plain english. But if in doubt as suggested give Crystal a call.
|
|
|
|
|
|
Anyway, snowHeads is much more fun if you do.
Anyway, snowHeads is much more fun if you do.
|
|
we've had no problem with 2 sets in the bag at 15kg (paid ski carriage) plus normal hold bag (20kg?) the cabin bag allowance is big enough to get boots etc in if you need it
|
|
|
|
|
|
You'll need to Register first of course.
You'll need to Register first of course.
|
@FrostyFish,
I've used a wheelie bag for several years without issue, using Crystalski.
It's been in addition to my normal allowance but strictly kept under 15kg.
| Quote: |
“You can use one of the larger wheelie bags by paying the £60 ski or snowboard carriage charge, with a checked baggage allowance of 23kg total. If you choose this option, you can't take any other checked baggage”
|
..is a premium you're paying for the convenience of only taking one bag.
|
|
|
|
|
|
|
|
Crystal (and other TOs) have been doing the “only 1 set of skis per bag” thing for many a year, I recall them doing it when I first went on package tours around 1999 onwards. I took two pairs of skis a few times as did other friends, they never ever checked inside, just made sure that the weight was within the limit.
I think they do it as (a) it’s a way to try to get more money and (b) if the bag doesn’t turn up they’ll be liable for your kit hire / replacement and this way they’re only liable for one set per bag, unless you’ve paid double.
|
|
|
|
|
|
|
|
|
I’ve never had a problem with Crystal and no one’s checked, although last year the most miserable member of check in staff at LGW was pissy because she clocked we had two pairs of skis in the bag because of the weight. I just said that I knew we were only covered for one set and she let it go while scowling the whole time. Our insurance only covers for one set per bag but as the skis are both over five years old we wouldn’t get too much back if they were lost anyway.
|
|
|
|
|
|
You'll get to see more forums and be part of the best ski club on the net.
You'll get to see more forums and be part of the best ski club on the net.
|
I was also looking at this over the weekend as i was packing in readiness for a flight out on saturday and completely agree with Slippery Slope as to how this should be interpreted. It helps to look at in context of the whole paragraph:
"You can buy ski and snowboard carriage on the Flight Extras website. It's sold per set of skis or snowboard (not per bag) – one set of skis or one snowboard in one bag costs £60 and the maximum weight is 15kg. To take two sets of skis or two snowboards in one bag, you must buy two lots of ski or snowboard carriage at £60 each and the total maximum weight is 23kg."
I don't feel the need to double check with them, the wording could be clearer but is clear enough to me. The following also seems clumsily worded given that presumably as long as I remain under 15kg I should be able to put my boots in my ski bag:-
"Ski/snowboard boots aren’t included in ski or snowboard carriage – these are part of your normal baggage allowance and must be checked into the hold."
As it turns out I prefer to take my ski boots in my cabin bag which the T&Cs also make clear is allowed provided within the size and weight restrictions (which my messenger style boot bag is).
Last edited by You'll get to see more forums and be part of the best ski club on the net. on Mon 13-01-25 11:23; edited 1 time in total
|
|
|
|
|
|
|
|
@Mr Blue Sky, Tiny Skis then ??!! 
|
|
|
|
|
|
snowHeads are a friendly bunch.
snowHeads are a friendly bunch.
|
ha ha. Typo / missing word: boots. And here’s me criticising Crystal’s clumsy wording 
|
|
|
|
|
|
And love to help out and answer questions and of course, read each other's snow reports.
And love to help out and answer questions and of course, read each other's snow reports.
|
|
now corrected, thanks
|
|
|
|
|
|
|
|
|
Resurrecting an old topic here, but does anyone know what the policy is on a TUI flight ONLY, i.e., just the flight booked via TUI and not as part of a package with Crystal? Their website is dreadful. Thanks.
|
|
|
|
|
|
You know it makes sense.
|
|
I think you only get a hand luggage allowance - anything else has be booked
|
|
|
|
|
|
Otherwise you'll just go on seeing the one name:
Otherwise you'll just go on seeing the one name:
|
| Slippery Slope wrote: |
| I think what they are saying is if you want to take a large ski wheelie bag with a weight of up to 23kg, you need to pay £60 extra because of the skis but this replaces the 23kg checked baggage automatically included for each passenger. In addition to the normal 23kg checked in baggage you still have the option to also book a ski bag up to 15kgs by paying £60. They also make it clear that the 15kg limit is for one set of skis in the bag only. I am going with Crystal at Easter and I had assumed that 2 sets of skis in one bag would be OK if the 15kg limit was not exceeded. Does anyone know if they actually check this? |
That wasn't clear at all when I booked last night. Doesn't matter for me as I'm travelling solo and only have one pair, but I saw nothing saying it had to be.
It is quite clear though if you go to their travel-info page.
The default luggage is only 20Kg now though, not 23Kg - you have to pay extra to upgrade to 23Kg.
|
|
|
|
|
|
Poster: A snowHead
|
| Boofont wrote: |
| Resurrecting an old topic here, but does anyone know what the policy is on a TUI flight ONLY, i.e., just the flight booked via TUI and not as part of a package with Crystal? Their website is dreadful. Thanks. |
You have to book anything above hand luggage separately (and pay for it).
https://www.tui.co.uk/destinations/info/luggage-allowance
Flight only
Hand luggage
If you’re just booking a TUI Airways flight, all adults and children aged 2 and over can take one piece of hand luggage for the cabin for free. Each piece of hand luggage can weigh up to 10kg, with maximum dimensions of 55x40x20cm. As well as one piece of hand luggage, you can bring one small personal item. This includes things like a laptop bag, a backpack, or a handbag that’s small enough to fit under the seat in front of you with maximum dimensions 40x30x20cm.
You must be able to lift your hand luggage into the overhead storage compartments yourself.
Children aged under 2 don’t have a hand luggage allowance.
Checked-in luggage
You can add checked-in luggage for an extra charge while you’re booking, or through Flight Extras website if you’ve already booked.
If you’ve already checked in though, you’ll need to give us a call on us on 0203 451 2688.
Booking your luggage allowance online is cheaper than paying at the airport.
|
|
|
|
|
|
Obviously A snowHead isn't a real person
Obviously A snowHead isn't a real person
|
@alex_heney, thanks, but that's not helpful (the webpage is not helpful) and does not deal with the crux of the problem.
On a TUI flight (flight only, not a holiday booking), how do you take one large roller ski bag with all your kit in with TUI? A bag that will weigh more than 15kg and contain more than just skis, and a bag less than 20kg with normal "checked style" stuff plus skis. On every air carrier I have flown on this is not a problem. Pay to do it (EJ, Jet2), or swap your allocated checked bag (BA, KLM). TUI SUCK!
|
|
|
|
|
|
Well, the person's real but it's just a made up name, see?
Well, the person's real but it's just a made up name, see?
|
|
@Boofont, Phone them.
|
|
|
|
|
|
You need to Login to know who's really who.
You need to Login to know who's really who.
|
|
@Markscotski, I tried… I don’t have a booking. Computer says no. TUI SUCK! Their webpage is cr4p.
|
|
|
|
|
|
Anyway, snowHeads is much more fun if you do.
Anyway, snowHeads is much more fun if you do.
|
|
|
|
You'll need to Register first of course.
You'll need to Register first of course.
|
We usually pay for one ski carriage but take 2 pairs of skis in the one bag. Never been checked before as come in around 15kgs so within weight. (Don't put anything else in the ski bag).
One thing I've noticed with TUi is that I can't book the skis in online and that I have to ring them to book on?? All rather strange.
|
|
|
|
|
|
|
|
FAQ
