 Poster: A snowHead
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Can I suggest someone with an issue getting in touch with one of the national newspaper's Consumer Affairs journalists? It might trigger someone into acting if there is press involvement.
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Obviously A snowHead isn't a real person
Obviously A snowHead isn't a real person
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I've been considering this, I was just so appalled when the ombudsman tried to weasel out doing anything. They said since the insurance underwriter is a foreign company they can't help since "this service can only consider complaints about activities which take place from an establishment in the United Kingdom."
After six months of waiting my complaint has only got as far as an 'investigator'. I've requested that it go further up the food chain up to an ombudsman on the grounds my complaint is against a UK establishment but they've told me they will probably reach the same conclusion. Now I'm annoyed both at MPI and the lousy enforcement, it seems like its buyer beware FCA regulation or not. You shouldn't have to depend on consumer champions to get help.
But yeh I'm going to put it all in an email and either go to you and yours or the Guardian. Jessica used to be good at the Telegraph but I think she's left.
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Well, the person's real but it's just a made up name, see?
Well, the person's real but it's just a made up name, see?
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@dora_the_pow_explorer, try small claims court, more likely to get an outcome vs a newspaper I'd suggest?
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You need to Login to know who's really who.
You need to Login to know who's really who.
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@dora_the_pow_explorer, you could complain to the FCA and ask them for an update. The FCA told them in July to: stop dealing with overseas insurers who were not authorised in the UK, identify any customer for whom it had placed business with an overseas insurer and whether there was any associated risk of harm, provide a remediation plan for such customers, and notify each one within 5 days. (More details on the FCA Register site).
This should all have been done last summer. If you think they have failed to comply, the FCA will certainly be interested. But whether that will have more effect than a press /social media campaign is moot.
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Anyway, snowHeads is much more fun if you do.
Anyway, snowHeads is much more fun if you do.
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I’ll try that but I thought the FCA generally encourage you to go to the financial ombudsman? I didn’t realise you could contact them directly. At this stage I’ll feel like I’ll talk to anyone who’ll listen.
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You'll need to Register first of course.
You'll need to Register first of course.
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@dora_the_pow_explorer, I'm not sure the FCA will get involved with your actual claim, but they ought to be able to tell you where they are at with enforcing the disciplinary process against MPI, if there are some outstanding actions still to be completed or policyholders updated etc. If MPI haven't done what they were supposed to do then FCA should jump on them.
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Ok good to know, I’ll try them tomorrow. Thanks
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Have not responded to enquiries,for which I apologise. But I had news today. I had an email from MPI which sort of suggested that my claim is still live. Will look into it tomorrow.
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You'll get to see more forums and be part of the best ski club on the net.
You'll get to see more forums and be part of the best ski club on the net.
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Notification of Voluntary Requirments
Dear Wendy johnson Houghton,
We are writing with reference to your travel insurance policy, ……,with MPI Brokers and we are obliged to notify you of the following:
Your Travel insurance policy was arranged by us, MPI Brokers, with insurers overseas* as described at the time of purchase, in your policy and also highlighted in the accompanying purchase email.
After being approached by the Financial Conduct Authority (“FCA”), on 12 July 2024, as requested by the FCA, we made a voluntary application for a restriction to be placed on our permission, which prevented us from placing any further business with insurers based outside the United Kingdom. The FCA was concerned that our arrangements with these overseas insurers brought their activities within the UK regulatory regime, meaning that they may be undertaking activities that they do not have the necessary permission for.
This does not affect the validity of your insurance, your insurance remains valid and enforceable, and you continue to benefit from the cover provided. If you would like to see the requirement, please click here: https://register.fca.org.uk/s/firm?id=001b000000MfXFLAA3#what-can-this-firm-do-restrictions.
Those with outstanding claims will be contacted very shortly with an update on the status of the claim.
If you have questions, please email claims@mpibrokers.com.
If you are not happy with the service that MPI Brokers has provided, you should complain to us in the first instance; to do so, please email claims@mpibrokers.com. If we are unable to resolve your complaint or fail to do so within 8 weeks, you can complain to the Financial Ombudsman Service. You can contact the Financial Ombudsman Service via their website (financial-ombudsman.org.uk), by email (complaint.info@financial-ombudsman.org.uk) or by phone (0800 023 4567).
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snowHeads are a friendly bunch.
snowHeads are a friendly bunch.
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Another complaint to the ombudsman then given they've had more than a year.....
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And love to help out and answer questions and of course, read each other's snow reports.
And love to help out and answer questions and of course, read each other's snow reports.
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If you have not yet complained to the Obudsman make a formal complaint on the MPI website first. You have to wait 8 weeks before going to the Ombudsman.
Give the Obudsman the full details.
In addition add this (also for those who have already complained).
The policy document if the same as mine (check yours) detailed two INSURANCE COMPANIES as the carriers of the risk.
ICICI Lombard and Swan Insurance.
The email issued this week makes it clear that the insurance was put through Swan which is NOT an Insurance Company.
It is an agency with no Insurance Issuing License of its own.
This was a fundamental misrepresentation of the most important part of the policy.
I (and you) would never have bought the policy if it was clear Swan was not an Insurance Company and was in fact acting on behalf of other (at the time) unidentified third party insurers.
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Murky waters ?
"..Swan International based in Bahrain underwrite as an agent of a Paris based insurer who
hold a Standard & Poor’s rating of A and also have a long experience in domestic and
international travel insurance. Being part of a large conglomerate, whose parent company
is Fairfax Financial Holdings Ltd., brings an added level of security.."
https://www.mpibrokers.com/documents/MPI%20underwriters%20-%20Description.pdf
" At MPI we have taken the bold decision to move our underwriting capacity offshore. This
has allowed us greater flexibility in the areas of product design including the ability to
handle our own claims and to insure Resort Staff of any nationality as well as those on EU
con- tracts of employment."
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FAQ
