 Poster: A snowHead
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Has anyone got a email address for EasyJet customer service, more senior the better.
it seems they have pulled my Flight Club membership in March with no notice, never mind they changed a flight for me beginning of April & when I called them their manager refused to speak to me as I was no longer a member!
I know have 5 flights that were booked on the understanding that I had the flight club flexibility that are now no use to me.
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Obviously A snowHead isn't a real person
Obviously A snowHead isn't a real person
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I got an e mail on the 31st March saying the following
From 1 April 2022 fee-free changes will no longer be available online, but as a valued Flight Club member, you can continue to make unlimited date or route changes, up to 2 hrs before departure, without paying a change fee* by calling our dedicated Flight Club
Our team are available to help on +44 (0) 330 5515155 from 8am to 8pm 7 days a week, just quote your Flight Club membership number xxxxxx and booking reference, if ever you need to change your plans.
Our Flight Club is on an invite-only basis and recognises our most frequent flyers like you.
For further information on Flight Club please visit our website.
Thank you for choosing to fly with us.
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Well, the person's real but it's just a made up name, see?
Well, the person's real but it's just a made up name, see?
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Should it be called “Fight Club”?
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You need to Login to know who's really who.
You need to Login to know who's really who.
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@jafa, So did I but the joke of a call handler today changed his story from my membership had lapsed to flight club has lapsed, so if you use flight club I would check it is valid
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Anyway, snowHeads is much more fun if you do.
Anyway, snowHeads is much more fun if you do.
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Is this like exec club for Easyjet?
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You'll need to Register first of course.
You'll need to Register first of course.
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I used it last week so certainly it’s still live
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How frequent is frequent? I pay for EJ Plus so get most of the benefits but free changes would be good. I probably fly with them two or three times a month in ski season, once a month the rest of the year.
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I’ve been a member of Flight Club for 10+ years. The membership requirement was 20 sectors per year, or 10 sectors per year for 10 years; I think it was updated to a minimum spend of €1,500 per year in 2019 ish. They no longer publish the details online for the criteria…
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You'll get to see more forums and be part of the best ski club on the net.
You'll get to see more forums and be part of the best ski club on the net.
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The criteria is online and is as you state. I meet them but from the confused information I got it sounds like they are pulling it.
@jafa, I last used mine on April 7th but yesterday they advised I no longer have flight club with no notice
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| Jonny996 wrote: |
The criteria is online and is as you state. I meet them but from the confused information I got it sounds like they are pulling it.
@jafa, I last used mine on April 7th but yesterday they advised I no longer have flight club with no notice |
It’s not online anywhere I can see (though some third party sites mention 20 flights a year). The club is still mentioned on EJ’s site but it just talks about “our most frequent flyers”.
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snowHeads are a friendly bunch.
snowHeads are a friendly bunch.
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And love to help out and answer questions and of course, read each other's snow reports.
And love to help out and answer questions and of course, read each other's snow reports.
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@Jonny996, great, thanks. Suspect I’ll be “qualified” by the end of this summer.
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Just to close this out, after several calls, turns out original call handler was talking utter rubbish.
I do still have flight club and there is no review of the overall program going on
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You know it makes sense.
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Are you sure you're supposed to talk about this?
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Otherwise you'll just go on seeing the one name:
Otherwise you'll just go on seeing the one name:
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Poster: A snowHead
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I imagine this has been a challenge over the past couple of years.
| Easyjet wrote: |
£1,500 or other currency equivalent in the past 12 months, or....
with at least one flight every year.
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FAQ
