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EasyJet Cancellation - customer rights? SORTED

 Poster: A snowHead
Poster: A snowHead
My families EasyJet return flight from Munich to Gatwick has been cancelled for 16th Apr. My sister and family were able to get themselves rebooked onto Innsbruck no problem. When my parents tried to do same they refused and trying to charge fare difference.

They are all sharing a private transfer

In fact while typing Mum messaged to say she has booked at todays horrific fares as she is panicking as believes there are only 2 seats left. She phoned twice both times they were refusing.

What rights and routes do we have to make sure she isn't out of pocket like this due to their cancellation


Last edited by Poster: A snowHead on Wed 6-04-22 11:35; edited 2 times in total
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 Obviously A snowHead isn't a real person
Obviously A snowHead isn't a real person
My sister has been ok hold for 30mins or so so far trying to resolve for her (Mum gave them permission on her last call to deal with my sister)....
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 Well, the person's real but it's just a made up name, see?
Well, the person's real but it's just a made up name, see?
@NickyJ, as I understand it, if the flight is cancelled with <14>4 hours later than scheduled). It's your choice which option to take, not the airline's. Some airlines, particularly the low cost carriers, are notorious for trying to dodge the second option especially if it involves more costly flights with another carrier.

What isn't in the regs, is booking your own alternative and then reclaiming the cost. I suspect that if you could prove (in court) that the airline wilfully did not follow the regs, you might be able to reclaim the costs, but it won't be easy. I believe there is quite a bit of case law around this, but as I'm not a lawyer I really can't say how it plays out.
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 You need to Login to know who's really who.
You need to Login to know who's really who.
And should have said - really is easiest if you can persuade easyJet to handle it themselves (I e. they rebook/reroute). They will likely fight to avoid paying compensation (prob 250 euro/person).

This is all assuming that the UK is still using the old EU rules, of course. I don't think that has changed.
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 Anyway, snowHeads is much more fun if you do.
Anyway, snowHeads is much more fun if you do.
We were telling her not to book and wait for my sister to get through. She was a panicking Sad
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 You'll need to Register first of course.
You'll need to Register first of course.
Really feel they are taking advantage of elderly people here. Dont like to think of my parents as such but actually.....
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 Then you can post your own questions or snow reports...
Then you can post your own questions or snow reports...
Trying to work out but think fair difference is greater than compensation.... but might be about sameas presume that 250 is per person and £457 Extra is for both
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 After all it is free Go on u know u want to!
After all it is free Go on u know u want to!
@NickyJ, just bear in mind that to get the compensation (and possibly even refund rather than a voucher) will probably take multiple calls, filling out online forms (that may not work, or will try to direct you to accept an alternative) and ultimately threatening small claims action. It shouldn't be like that, but sadly it often is.

The lowest stress option, if the 250 euro per person is a cost your parents can carry for a few months, would be to rebook via a different carrier (at own cost) and take the refund plus compensation. No absolute guarantee on what you'll get at the end but the travel will be sorted. However, it's a fair amount of money to be at risk, and the refund/compo process is probably stressful too.

Not a nice situation to be in Crying or Very sad
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You'll get to see more forums and be part of the best ski club on the net.
Because they really would rather come back via Gatwick - car will be in that airport car park there aren't other options. Also they want to he on same flights as sisters family as sharing private transfer from resort
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Ski the Net with snowHeads
Good news is sister has got it sorted.
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snowHeads are a friendly bunch.
@NickyJ, phew, relief all round I think. Airlines really need to start treating everyone equally and in accordance with regulations.
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 And love to help out and answer questions and of course, read each other's snow reports.
And love to help out and answer questions and of course, read each other's snow reports.
Now here's hoping mine (or their) outbound flights don't get cancelled this week end. Lufthansa doesn't seem to be doing too well on that morning flight


Last edited by And love to help out and answer questions and of course, read each other's snow reports. on Wed 6-04-22 11:33; edited 1 time in total
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So if you're just off somewhere snowy come back and post a snow report of your own and we'll all love you very much
Hells Bells wrote:
@NickyJ, phew, relief all round I think. Airlines really need to start treating everyone equally and in accordance with regulations.


When my sister got through they are claiming what they did for my sister was outside policy. How can that be right there were no EasyJet flights from Munich to Gatwick from any other carriers or themselves that day or even the day before or after. Innsbruck is a sensible alternative
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 You know it makes sense.
You know it makes sense.
@NickyJ, easyjets policy may well be to avoid rerouting via another airline, at all costs. Whether that is in line with the regs is another matter. Flyertalk or similar boards would give you chapter and verse on it if you have the time and the will to wade through it.
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 Otherwise you'll just go on seeing the one name:
Otherwise you'll just go on seeing the one name:
@mgrolf, they weren't even trying to change airline! Just country as lets face it Munich isn't that far from Austrian border


Last edited by Otherwise you'll just go on seeing the one name: on Wed 6-04-22 12:43; edited 1 time in total
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 Poster: A snowHead
Poster: A snowHead
@NickyJ, but still not what easyJet want to do, because it's not simple for them. I really dislike the way the budget airlines operate in situations like this - and avoid them wherever I can as a result.

I am nervously waiting for cancellation notice of mini_mg's flight to the UK on Sunday (first time she will travel on her own) and/or my flight out the middle of next week. Then if course we have to get home again. So I may be asking you for advice soon!
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 Obviously A snowHead isn't a real person
Obviously A snowHead isn't a real person
@mgrolf, fingers firmly crossed. Lufthansa cancelled my return flights a couple of months ago, so plenty of time to reorganise but also they had several other flight times the same day. Fingers firmly crossed none us get more cancellations
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 Well, the person's real but it's just a made up name, see?
Well, the person's real but it's just a made up name, see?
@mgrolf, just a heads up. My parents nor sisters have yet been informed of the cancellation they only notice when they check on the booking!
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