 Poster: A snowHead
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| BobinCH wrote: |
| So BA now cancelled my LHR GVA flight tomorrow morning and booked me onto one 8 hours later saying it was the first available. The AA staff said all the earlier flights are available so booked me one one 2h 25 later. My the time I told my colleague to do the same the AA customer service person said BA have now blocked all the flights, but there is definitely available. Why do they pi55 off their customers unnecessarily? |
Lots of planes and crews in the wrong places again since ?Weds to do with the IT issues.
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Obviously A snowHead isn't a real person
Obviously A snowHead isn't a real person
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Well, the person's real but it's just a made up name, see?
Well, the person's real but it's just a made up name, see?
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Today I finally got confirmation from BA they will cover my expenses and provide the EU defined compensation from the cancelled flight on the 26th.
Only took them nearly 8 weeks.
I did mail them yesterday to chase them up but I'm not sure that had any bearing on the comms today.
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You need to Login to know who's really who.
You need to Login to know who's really who.
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Same for me, just had confirmation about comp and expenses for my cancelled flight on 27th Feb. Others who submitted after me were paid out weeks ago so all seems a bit random.
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Anyway, snowHeads is much more fun if you do.
Anyway, snowHeads is much more fun if you do.
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That's good you got a payout. They turned down my claim when I booked a flight at my own expense as the one they offered two days later.
They paid me the EU compensation but nothing more.
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You'll need to Register first of course.
You'll need to Register first of course.
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@BenW_86, that is shocking and I am sorry to hear that! They did not specify what they would pay me, just that they approved my expenses "in full" plus the compensation.
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@BenW_86, I couldn't get through to anyone on the phone to see what they could offer me as rebooking options so I just booked and paid for a flight the next morning myself.
They say they will cover all of my submitted expenses.
It's not right that they expected you to wait longer than necessary to get to your destination.
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@Jagerbull, interestingly we also got confirmation today of the €250pp compensation for flights cancelled 26th Feb.
It's almost like they've all been approved en masse...
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You'll get to see more forums and be part of the best ski club on the net.
You'll get to see more forums and be part of the best ski club on the net.
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How did you submit your claim?
Via the BA website?
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I've gone back to them again (3rd time) but not holding out much hope.
I could claim on my travel insurance but it really is BA's responsibility to reimburse me.
The expectation that you'll happily wait two days for an alternative is ridiculous.
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snowHeads are a friendly bunch.
snowHeads are a friendly bunch.
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And love to help out and answer questions and of course, read each other's snow reports.
And love to help out and answer questions and of course, read each other's snow reports.
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@Jagerbull
Thanks will look into it if I ever make it home 
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