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EE overseas charging anomaly after system update. Don't panic but worth checking

 Poster: A snowHead
Poster: A snowHead
*there has been an update to EE systems throwing up some billing anomalies for usage abroad* so check your bill but don't necessarily faint immediately!
By anomaly I mean my £110 bill had become £8600......

I thought my day had seen way too much action already: the 12er Kogel in Hinterglemm stopped halfway through my journey this morning as wind gusts buffeted the cabins all over the place. The police came into the Hex bar to check covid compliance and then i saw the most outrageous one piece OOSC suit ever. I would post a picture but it woukd need a warning.....

Anyway i have spoken to EE and my account has ben un suspended. They are trying to resolve the issue but worth a check of your account if abroad and give them a call if it is unusually high. They were very helpful on the 07953966250 help number

*edit* the charge was the result of an issue with the roam further pass being used by my son in Canada so maybe nothing to worry about with EU only roaming. Title edited as there are other threads discussing general roaming charges, this is a specific short term issue


Last edited by Poster: A snowHead on Wed 2-02-22 16:23; edited 2 times in total
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 Obviously A snowHead isn't a real person
Obviously A snowHead isn't a real person
and don't forget the £2 daily charge for roaming as of March 3rd

https://ee.co.uk/help/help-new/roaming-costs/countries/france#
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 Well, the person's real but it's just a made up name, see?
Well, the person's real but it's just a made up name, see?
Luckily my contract is older than that.
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 You need to Login to know who's really who.
You need to Login to know who's really who.
Quote:
Luckily my contract is older than that
Do they count from the date of your first contract? (ie over 10 years ago in my case) or do they count the renewal date of a more recent contract Puzzled
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 Anyway, snowHeads is much more fun if you do.
Anyway, snowHeads is much more fun if you do.
Renewal unfortunately.
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 You'll need to Register first of course.
You'll need to Register first of course.
just don't renew. Toofy Grin Toofy Grin
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 Then you can post your own questions or snow reports...
Then you can post your own questions or snow reports...
chocksaway wrote:
Luckily my contract is older than that.


Aye, same here, I am never changing it !

I also got some ludicrous additional data for free (which I never use) as I signed up a tenant on a - now sold - rental flat to EE broadband.

He must have left at least 3 years ago, and I still get 11g per month of data..........which can also be used abroad.
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