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Issues with Blackdiamond/Pieps transievers

 Poster: A snowHead
Poster: A snowHead
Has anyone had any updates from PIEPS? A friend of mine just got the below email. he isn't very happy about it and would be keen if anyone who has received an offer of a free up grade is willing to share their email, so he can use it as proof of them offering upgrades.
cheers


thanks for your message.

We have received several inquiries related to the security of the switch mechanism of the DSP Sport and DSP pro avalanche beacons. We have been in close contact and dialog with athletes and professionals on this issue since Nick McNutts accident in BC, Canada. In response to these requests we have performed significant additional testing on these beacons in used and new condition. The findings are simple and significant at the same time. The lock mechanism of the DSP Sport and DSP Pro is not in any way compromised due to design or production issues. Yet we all saw the Instagram posts over the last few days and the explanation is as simple. Avalanche beacons are products built for the extremes, still they need a certain amount of maintenance as all your outdoor gear does. The evidence suggesting the slider to be faulty by design was corroborated with a heavily damaged beacon. PIEPS encourages all users to inspect their beacons at least before and after the season for mechanical damage due to use or accidents. We urge you not to go out with a broken beacon as, like all beacons it can not guarantee its reliability and performance when broken. Nevertheless PIEPS, in close cooperation with the Black Diamond quality lab has done extensive research and testing on this particular beacons which we are happy to share.

Switch Performance Testing

Testing has shown no change in switch resistance for used DSP beacons with heavy use.
DSP beacons that have had their switch overridden (intentionally forced between modes without depressing the lock button), show a reduction in switch resistance which is further reduced after multiple cycles. The reduction in switch resistance due to override is variable, but not as severe as lock/switch mechanisms with visibly damaged lock buttons.
Different lock mechanisms

Comparative evaluations were also made between the DSP lock/switch mechanism and lock mechanisms currently on the market. The purpose of this evaluation was to compare the likelihood of interference with various switching mechanisms by determining the number of independent actions required to switch the designs evaluated on/off and between modes. While all mechanisms evaluated have strengths and weaknesses, and met the EN 300 718-1 standard, the DSP lock/switch mechanism as found to be comparable in terms of security to other lock designs on the market.

Conclusions

Perform beacon partner checks regularly when in avalanche terrain, ensure that your beacon is locked in the send mode, and carried in accordance with manufacturer’s recommendation.
All beacons can be overridden and/or manually damaged. Never intentionally force a beacon power or mode switch between positions and retire your beacon immediately if it has been damaged.
Inspect your beacon regularly for signs of wear or damage (see below).
Contact the manufacturer if you have any questions regarding proper use or inspection results
If you have any concerns, I can offer you a free of charge device service.
Please use for that your device service form (https://my.pieps.com/de#deviceservice)
Note in the comment field: “Free Device Service”

When your device works well we will send it back to you �de0a if we find any issue we will let you know the further steps.

If you have any further questions please do not hesitate to contact me.

Mit freundlichen Grüßen

With kind regards



Doris Resch
ski holidays
 Obviously A snowHead isn't a real person
Obviously A snowHead isn't a real person
@ecrinscollective, a number of us here have/are returning our transceivers to Pieps - I sent mine out two days ago.

To confirm your friend does have the DSP sport or DSP pro model right? Not the newer model with the lock that is perpendicular to the slider.

I would recommend he goes back to Doris, with a proof of purchase, if he/she still has it as it will be needed and then request that he/she is offered an upgrade model and wait for the response.

@mgrolf, received a similar message to your friend offering a free device check - he emailed back and they offered him the upgrade - maybe he can give you some more advice.
latest report
 Well, the person's real but it's just a made up name, see?
Well, the person's real but it's just a made up name, see?
@extremerob,

Yep he has 4 DSP sports got them 2 years ago, He is going to get back to Doris and see if he can get that upgrade, I guess they are just trying to blow people off and then see who keeps asking.

cheers
latest report
 You need to Login to know who's really who.
You need to Login to know who's really who.
@ecrinscollective, yep, I got exactly the same email. I simply replied along the lines of, I can replicate the fault with my brand new DSP Sport so do not have full confidence in it, am aware of others who have been offered free replacements, don't consider a service suitable. Doris replied the next day, with the offer of a free upgrade to the Pro BT model.

Same process as @TheMasterpiece described. I sent mine off at the beginning of the week, so I'm not expecting to get the replacement for a couple of weeks at least. I'll report back on here when it arrives.
snow report
 Anyway, snowHeads is much more fun if you do.
Anyway, snowHeads is much more fun if you do.
@mgrolf, Thanks for getting back.

cheers
snow report
 You'll need to Register first of course.
You'll need to Register first of course.
@ecrinscollective, I got exactly same answer for my DSP Pro. Thanks @mgrolf, for the hint, will try to do your way. Honestly, I just don't have trust in this anymore, and transceiver is one thing, I want to be 100% sure it's working.
snow conditions
 Then you can post your own questions or snow reports...
Then you can post your own questions or snow reports...
Just received a replacement DSP Pro BT unit from Pieps, sent out my unit on the 04 November using Royal Mail, received an email on the 10 November to make the Bank transfer ( transferred via Revolut, which was same day and no fee) so all in all not too bad in terms of turn around time to get the new unit back in 12 days. Just need to be able to go skiing now Very Happy
snow conditions
 After all it is free Go on u know u want to!
After all it is free Go on u know u want to!
Just to add to this.... I sent back my pro at the beginning of November. Doris is great! I'm not sure that she is having much fun at the moment but just received today.

I'm 6 months out of the 5 year warranty so no free upgrades unfortunately. They offered me the Powder for €100 and were happy to offer the BT Pro at the same price when I asked. Made sense (emotionally;) to go for the pro as this seems to be selling everywhere for €100 more than the Powder. Will clearly not use all extra functionality though but good to have.

And glad to get rid of the green and yellow colour scheme on the pro which always felt a bit Australian! Design seems a lot more sensible and much prefer the new harness. The old one was tricky to adjust.
snow conditions
 You'll get to see more forums and be part of the best ski club on the net.
You'll get to see more forums and be part of the best ski club on the net.
Just a update.

My friend who got the email saying all that was on offer (see post above) kicked off and said that wasnt good enough and is now being offer a free upgrade.
ski holidays
 Ski the Net with snowHeads
Ski the Net with snowHeads
Replacement Pro BT received yesterday. First impression is that the new locking mechanism is better than the old, suspect lock. Bluetooth config and update works well.
Overall, I'm happy, though Pieps lose a mark for their initial response. I'll stick with this beacon for now and keep my fingers crossed that there isn't another fault lurking in the system somewhere.
ski holidays
 snowHeads are a friendly bunch.
snowHeads are a friendly bunch.
My Pieps Micro Buttons arrived also. Noticeably thinner than the old DPS Sport, which is nice. And a totally different way to switch to search (need to press two buttons) that’s less intuitive than just one switch, so need to practice regularly and make it second nature.
latest report



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