 Poster: A snowHead
|
I had Conformable injection liners put into Technica Diablo Flames in January. I've since skied 22 days or so on them. On removing them at the weekend I noticed that on one liner, the fabric to the side of the tounge has split and that the rubber inseide has been damaged.
It's the sort of thing that a bit of duct tape could cover, but should I accept a patch or insist on a new liner. They were very expensive and I'm upset that they have started to show signs of wear so quckly. I'm taking them back tommorow.
Am I being unreasonable if I insist on a new liner?
|
|
|
|
|
|
Obviously A snowHead isn't a real person
Obviously A snowHead isn't a real person
|
|
|
|
Well, the person's real but it's just a made up name, see?
Well, the person's real but it's just a made up name, see?
|
Steve, I'm no expert on consumer legislation but I believe the two relevant questions are:
1. Were the liners of merchantable quality? Assuming you used the product with reasonable care, then a durability failure after 3 weeks' use suggests not.
2. Did the product have a warranty? What do Conformable say?
I'd expect the shop to want to repair, rather than replace, the product ... but Conformable might well approve them replacing it if they will underwrite the cost.
I think you've a right to demand a replacement (or high-quality repair to new standard), personally - any component of a ski boot should be durable.
|
|
|
|
|
|
You need to Login to know who's really who.
You need to Login to know who's really who.
|
[quote="The Abominable snowHead"]Steve, I'm no expert on consumer legislation but I believe the two relevant questions are:
Agggggghhhhhhhhhhhhh!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! You are so boring. 
Go away or get a job on Watchdog, That's Life or similar.
|
|
|
|
|
|
Anyway, snowHeads is much more fun if you do.
Anyway, snowHeads is much more fun if you do.
|
|
I'd certainly rate that posting as a dog. Watch it, Rolf.
|
|
|
|
|
|
You'll need to Register first of course.
You'll need to Register first of course.
|
SMALLZOOKEEPER, thanks for your response.
The Abominable snowHead, u did make me think to check the Conformable web site. It looks like there are replacement tounges available as spares. When I called them they said there was no one in the office with knowledge of the product 
SMALLZOOKEEPER, do you know if the tounge alone can be swapped out? I think it would be reasonable for me to insist on that.
|
|
|
|
|
|
|
|
Steve Sparks, Yeah it can.
The Abominable snowHead, Go and eat a car battery somewhere quiet. Yawn, Yawn.
|
|
|
|
|
|
|
|
|
Steve Sparks, and tell the boys where you bought them that I said they're rubbish...
|
|
|
|
|
|
You'll get to see more forums and be part of the best ski club on the net.
You'll get to see more forums and be part of the best ski club on the net.
|
| The Abominable snowHead wrote: |
Steve, I'm no expert on consumer legislation but I believe the two relevant questions are:
1. Were the liners of merchantable quality? Assuming you used the product with reasonable care, then a durability failure after 3 weeks' use suggests not.
I think you've a right to demand a replacement (or high-quality repair to new standard), personally - any component of a ski boot should be durable. |
Only if he bought them in England or Wales
|
|
|
|
|
|
|
|
marc gledhill, you are right, my knowledge of Swiss consumer law isn't too great! But the outfit trade on quality and lifetime guarantees so I hope that may help.
parlor, Schuks you don't mean those 2 nice candians do you? or are you just referring to their products?
|
|
|
|
|
|
snowHeads are a friendly bunch.
snowHeads are a friendly bunch.
|
Steve Sparks, Game over, SUREFOOT? Take the liners back, i've seen loads of their work this winter. Is any one who works there over 3yrs old, potato prints to injection liners is a big step for anyone. 
|
|
|
|
|
|
|
|
FAQ
