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Refunds and cancellations - who have been the good guys?

 Poster: A snowHead
Poster: A snowHead
@peerless ploughman, you are not protected outside of any abta/atol guidelines. As it stands now I wouldn't be booking with anyone who wouldn't take payment via credit card as debit chargeback or legal redress for bank transfer could be a little troublesome if required. I'm sure there are providers out there who are struggling and will genuinely try to help out, but if they are screwed cr4p flows downhill pretty quickly.
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 Obviously A snowHead isn't a real person
Obviously A snowHead isn't a real person
pieman666 wrote:
That's true and could be very useful @Alastair Pink but I don't think it would cover any more than the deposit that had been paid with our not the bank transfer part that a credit card would cover.


Think this may be correct, though don't quote me. However re credit cards: in theory, you could pay just a penny on the credit card, and so long as the full cost was more than £100 the card company company would still be liable for the full amount in case of disaster. Probably safer to pay £100 in case of very small print. But definitely concur with @ansta1 that if they won't take a payment by credit card, then steer well clear.
ski holidays
 Well, the person's real but it's just a made up name, see?
Well, the person's real but it's just a made up name, see?
Ryanair has been accused of barring passengers who pursued chargebacks against the airline during the pandemic from taking new flights this year – unless they return their refunds. Shocked

An investigation by MoneySavingExpert (MSE) has found that holidaymakers who sought refunds from their credit card provider have faced last-minute demands of up to £600 if they want to board a Ryanair plane.
ski holidays
 You need to Login to know who's really who.
You need to Login to know who's really who.
As the airline acted like d1cks refusing refunds, why the F*** would anyone rebook with those money grabbing w@ankers.
Surely the way they treated their customers should have been a big red light.
I have no sympathy for the customers who were treated really badly, and then went ahead and rebooked with the same company - what were they expecting ???
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 Anyway, snowHeads is much more fun if you do.
Anyway, snowHeads is much more fun if you do.
I dont like him or his airline’s practices. I usually filter out Ryanair when searching for flights as dont even want to be tempted by his “cheap” flights.

But people have short memories and vote with their wallets.
ski holidays
 You'll need to Register first of course.
You'll need to Register first of course.
Flew 4 times with RyanAir: it was the first time, the only time, the last time, and one flight too many! The seats were really uncomfortable, the cleanness was "iffy" they sold all kinds of crap (lotto scratch type etc) so the flight attendants were constantly bumping into people (while looking hurried and stressed), there were all kinds of announcements on the PA, they inflated the flight time to be sure to arrive in time, even though the plane left late. Easy Jet while not without faults was at least bearable when I flew with them
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 Then you can post your own questions or snow reports...
Then you can post your own questions or snow reports...
Absolutely no issues with Ryanair. New, comfortable and clean planes, got my refunds after phoning, staff all perfectly fine. I don't really care what they sell as I'm not buying.
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 After all it is free Go on u know u want to!
After all it is free Go on u know u want to!
Alastair Pink wrote:
Ryanair has been accused of barring passengers who pursued chargebacks against the airline during the pandemic from taking new flights this year – unless they return their refunds. Shocked

An investigation by MoneySavingExpert (MSE) has found that holidaymakers who sought refunds from their credit card provider have faced last-minute demands of up to £600 if they want to board a Ryanair plane.


I'm going to no doubt get flamed for this, but:

I'm with Ryanair. The scheduled service, paid for, operated, it's not Ryanair's fault the passengers didn't/couldn't fly. The credit card companies should not have allowed chargeback, the service paid for was supplied as advertised. By asking the card company to chargeback the passenger basically retrospectively failed to pay for a service they were provided with.

I was trying to get to Spain during lockdown, for pressing family issues. Jet2 (who were great at refunds in early lockdown for me) just kept cancelling the flights I had booked at short notice. In the end I switched to Ryanair and booked 15 flights (on the basis that some must fly), they all flew, so I used what I needed and kissed off the rest. On one of the flights I did take I pushed back a couple of days and Ryanair did it all for free.
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 You'll get to see more forums and be part of the best ski club on the net.
You'll get to see more forums and be part of the best ski club on the net.
BTW I'm not a big fan of Ryanair as a rule. I like the budget airline pricing model as applied by the wider industry, but think Ryanair take it too far and to a degree mislead. I also echo the comment above about the management's publicity antics.

The main reason I am down on them though is my experience of using them to fly to Eastern Europe. I did that trip several times and on every occasion the Ryanair staff's treatment of the Eastern Europeans on the flight (specifically at boarding time) was so markedly different to the treatment I received (as a middle aged, middle class, Western European Anglo Saxon) that I was embarrassed to even witness it. I don't think Ryanair could ever completely redeem themselves in my eyes after that.

But I still think they are correct in their 'pay us for the last flight, if you want to get on this one' stance.
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