 Poster: A snowHead
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Booked trip to Morzine for 5/1/20, incl package, lift pass, ski school, equipment hire.
Broke arm 15/12/19.
Ski school and equipment hire happy to refund.
Tour operator: sorry, no refund so close to departure.
Porte's du soleil lift pass:
"Nous vous remercions pour votre mail, et sommes désolés pour votre accident, nos conditions de ventes précisent qu’au-delà de 14 jours après l’achat de votre forfait, la commande ne peut être annulée.
Nous pouvons vous proposer 2 solutions :
1) Un changement de date de séjour pour la saison hiver 2020.
2) Un changement de nom sur votre commande."
I'm genuinely surprised that they won't refund.
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Obviously A snowHead isn't a real person
Obviously A snowHead isn't a real person
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@marodo2712, claim it on your travel insurance?
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Well, the person's real but it's just a made up name, see?
Well, the person's real but it's just a made up name, see?
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That’s terrible service. They obviously don’t want people to ski there. My daughter had a bad accident in Obertauern a few years back. Money was refunded on all 4 passes for the days remaining on production of the Doctors note.
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You need to Login to know who's really who.
You need to Login to know who's really who.
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@mgrolf, I have travel insurance, and I will claim, but I'm surprised that they won't refund an unused lift pass, yet you can cash in a partially used one.
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Anyway, snowHeads is much more fun if you do.
Anyway, snowHeads is much more fun if you do.
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Les Arcs was the same for me last year, I suspended it for one year. They did also say "That is why we sell the "Carré Neige Intégral" during the sale process."
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You'll need to Register first of course.
You'll need to Register first of course.
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I'm sure the serre chevalier pass in ludes cancellation insurance.
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@marodo2712, I didn't realise until recently that you could cancel lift passes if booked through les menuires, though I haven't looked closely at the terms and conditions, it does say you can cancel up to the day before arrival.
haven't bought them yet, so will look through T&C's soon
hope it all gets sorted, through your travel insurance, and without incurring any excess charges.
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Obtain a doctors note and claim on travel insurance.
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You'll get to see more forums and be part of the best ski club on the net.
You'll get to see more forums and be part of the best ski club on the net.
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If you got a cheaper rate from booking in advance I can understand why they would not refund the money. Too easy for people to book the cheap advance rate and then simply refund when conditions are not great. If you paid the full window price it does seem a little mean, but as others have said claim on insurance.
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