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Carte Neige insurance

 Poster: A snowHead
Poster: A snowHead
Has anyone made a claim on a carte neige insurance policy, and if so what is the procedure. I feel slightly apprehensive taking up this cover its literary chucked at you with no questions asked, no boxes to tick, no T and Cs to navigate, just a shop receipt that you spend the rest of the holiday paranoid at the thought of losing.
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 Obviously A snowHead isn't a real person
Obviously A snowHead isn't a real person
I don’t think the procedure is too complicated. Provide you have it on you at the time of an accident, when the pisteur puts you on the blood wagon, he/she fills out the details of your carte neige on the paperwork. We experienced this with a young friend of the family when she fell on her second run of her holiday and I recall he had piste side paperwork on him. If you don’t have it on you, it’s a bit more of a faff as you will need to produce it at some point.. Still definitely worth having-though NOT the same as full travel insurance which you should always have for things like ambulance transfers etc.
I think our young friend was also able to claim back the cost of the balance of her lift pass on the carte neige too-but I think that came after a bit more form filling.
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 Well, the person's real but it's just a made up name, see?
Well, the person's real but it's just a made up name, see?
Details of the cover and an online claim process are all on the website: https://carreneige.com/en/nos-offres/carre-neige/
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@ymh, We had to claim via Carte Neige a couple of years ago. Not for injury but for loss of ski time when the resort was shut down due to bad weather and avalanche risk. There was a delay but only because the lift pass office initially told us to claim through them for credits. It took a little while before they told us that if you have taken out Carte Neige then your claim is with them. The lift pass office issued affidavits which stated when and where there were shut-downs (even partial closures). These were submitted with our claim to their office in Bourg S M. Once in they were dealt with fairly quickly and we received a cheque for several hundred euros. (better than a credit if you're not likely to return to the same resort).
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 Anyway, snowHeads is much more fun if you do.
Anyway, snowHeads is much more fun if you do.
Perty wrote:
I don’t think the procedure is too complicated. Provide you have it on you at the time of an accident, when the pisteur puts you on the blood wagon, he/she fills out the details of your carte neige on the paperwork.
I think that's typical. When I got taken to the medical centre by bloodwagon all that was required was a signature after they had seen my Carte Neige policy.

BTW, the insurance you buy with your lift pass is called Carre Neige. You can also buy an annual policy, with a variety of option for what is covered, and this is called Carte Neige. These are two different products, although I think in-resort rescue services treat them in the same way.
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@ymh, it's CarRe Neige (tourists, aimed at making sure you have accident recovery and kit breakage insurance), not CarTe Neige (which is an annual multisports cover).

Main advantage is that (I think) you won't have to pay out for bills, etc. as the cover will be direct.

At least, that's how it works in Monterosa (not Carre Neige, SnowAssure?) where we now pay the daily €1 or €2 just in case - as when I broke my hand a few years back while there was no problem with claiming back from CN less an excess iirc, we did have to front up the slope recovery (being escorted down the funicular by an aging liftie), ambulance (unnecessary) and medical attention (no compensation for using an inadequate ring cutter to try and remove my wedding ring from my dislocated finger Shocked ) ...
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 Then you can post your own questions or snow reports...
Then you can post your own questions or snow reports...
Carre neige is just one of the several resort/lift company/ESF insurances available in France concentrated in the Savoie. Carte Neige is available in Isola 2000, Snowrisk in the PDS, Insuranse Forfait+ in the Grand Massif and probably several others.

With Snowrisk if you buy the insurance at the same time as your pass then the insurance is automatically linked to your pass.

As a secondary insurance cover you need to make a value judgement as to whether any additional cover provided is worth the extra money. I buy Carre Neige on top of my annual insurance when on Bashes because the small cost is worth paying for the additional peace of mind should I have an accident while on my own. Carre Neige provides no extra benefit for me when I am away skiing with my family. All the accidents and recoveries we have had have been dealt with swiftly by my Travel Insurer with the benefit of an English speaking case handler to organise the hospital and repatriation ambulances and flight.

Never had to get the credit card out to be recovered from the mountain (later in the chain, ambulance transfers ,yes) just name and address for a helicopter recovery, more recently name and email address for a standard blood wagon recovery. In both cases the insurance company paid the recovery direct.
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 After all it is free Go on u know u want to!
After all it is free Go on u know u want to!
We made use of it last year for my daughter. She was taken to medical centre while on a ski lesson. When picking up her ski's from ski patrol place we had to show our hotel receipt that showed we had taken out carre neige with them but they also said we still had to fill out an online form. We did this on our return home.
I will always take it out now, you could take a photo of your receipt so stored safely. It may also be the case if bought at same time as your lift pass, the carre neige will be on your pass or linked to your pass ?
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Quote:

Still definitely worth having-though NOT the same as full travel insurance which you should always have for things like ambulance transfers etc.

Carre Neige will pay for ambulance transfers and repatriation

https://carreneige.com/static/documents/2019-2020/tableau-garanties-cn-integral-pendant-sejour-en.59ce3e916be4.pdf

But note that they will only pay 1500 euros towards your coffin if you die (but they will post your body home)
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