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Scott Superguide Carbon Boots

 Poster: A snowHead
Poster: A snowHead
Morning All!

So I've had my Scott Superguides since Oct 2017. First outing was in early '18 and I reckon they've done about 25 days touring. They're the ones with the external walking mechanism, rather than the earlier internal version... if that makes sense.

In Chamonix last week and I had three things fall off... inside the boot there's fabric strap that allows you to ensure a bit of plastic doesn't catch on the inner boot when inserting into shell. I've managed to snap both of these off (one in each boot) and now those plastic bits are folding over when I insert the inner boot. Additionally, the fabric loop on the back of the inner boot that you can hang on to in order to get your foot in, has snapped on the right boot.

My question to you... is that normal wear and tear, or perhaps a known feature of the boot? Or is it something that I ought to bring up with the seller (conscious of the time between bits falling off and purchase)?

Thanks for your help/advice!
snow conditions
 Obviously A snowHead isn't a real person
Obviously A snowHead isn't a real person
It's probably not normal wear and tear as they'd be expected to last more than 25 days of use. On the other hand I wouldn't be surprised if fabric straps are there as an aid for support rather than for actively pulling on.

Personally, I'd take them back to the shop you bought them from and have a chat with them. Any halfway decent shop is going to do their best to support their customers and will know the best way forward.
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