 Poster: A snowHead
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I'm sure that none of you will remember but we had issues with our telepeage doofer on our drive down at Christmas (see live chat thread). Unfortunately the offices were closed on our return journey and we were unable to swap the badge. I'm trying to get it sorted out in time for our next jaunt to the Alps in March but I'm having trouble getting it sorted.
I can't log in as cannot remember my password and the 'forgotten password' link asks for a post code - which it tells me is incorrect - I'm sure i put in 00000 when I first registered many years ago but maybe not. I cannot find a telephone number on the website, other than 3620 'Mon autoroute' and knowing what knowledgeable and helpful chaps you snowheads are I thought it was worth an ask on here.
Any suggestions gratefully received.
thanks
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Obviously A snowHead isn't a real person
Obviously A snowHead isn't a real person
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@snowlamb, there is an option to reset your password. (mot de passe oublie). You can then ask for a new badge which will turn up in just a few days. You can return the old one.
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Well, the person's real but it's just a made up name, see?
Well, the person's real but it's just a made up name, see?
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oh, just read your post properly. If I remember correctly, the 00000 bit is actually corrected by APRR to your proper UK postcode.
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You need to Login to know who's really who.
You need to Login to know who's really who.
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Have you tried the email contact via the site http://www.aprr.fr/fr/contact/e-mail
I used this when mine failed on the way down a couple of years back because of a card change and they fixed it in time for the return journey.
Just checked my profile and my postcode is correct without spaces.
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Anyway, snowHeads is much more fun if you do.
Anyway, snowHeads is much more fun if you do.
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| Hells Bells wrote: |
| oh, just read your post properly. If I remember correctly, the 00000 bit is actually corrected by APRR to your proper UK postcode. |
I've tried 00000 and I've tried my UK postcode in different formats, unfortunately none of it works 
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You'll need to Register first of course.
You'll need to Register first of course.
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@snowlamb, I've also used the email option mentioned above, and it was sorted quickly.
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| tarrantd wrote: |
Have you tried the email contact via the site http://www.aprr.fr/fr/contact/e-mail
I used this when mine failed on the way down a couple of years back because of a card change and they fixed it in time for the return journey.
Just checked my profile and my postcode is correct without spaces. |
I've just emailed and had a response so I'm sure that will get sorted - i did email last week but must have done something wrong  as no reply from that attempt.
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| tarrantd wrote: |
Have you tried the email contact via the site http://www.aprr.fr/fr/contact/e-mail
I used this when mine failed on the way down a couple of years back because of a card change and they fixed it in time for the return journey.
Just checked my profile and my postcode is correct without spaces. |
I've just emailed and had a response so I'm sure that will get sorted - i did email last week but must have done something wrong as no reply from that attempt.
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