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Crystal came good..

 Poster: A snowHead
Poster: A snowHead
I few months ago I posted about Crystal Ski having not informed me that the resort of Are in Sweden was not properly open for the first four days of my holiday.
In the interest of fairness I feel I need to repost the fact that Crystal agreed to compensate me. Although this was after I had emailed their customer services several times and I didn't get a reply from them until I started posting on their Facebook page.
There was some conjecture on here suggesting that they were at fault and some snowheads thinking that they weren't.
I wasn't really after money, I just wanted an apology and that in the future they should be more upfront about the operations of the resort. However as I felt that they thought that by ignoring my emails that I would go away hardened my resolve to get some recompense.
The result being is that they have offered me £100 in vouchers each for the three of us and £118 in cash to offset the lift passes. This was after I regretted their first offer. It's not a massive amount, probably about 10 percent of the overall cost. I could of battled for more but as I said before it's not about the dosh it's about the principal.
My suggestion to Crystal and other TO's is deal with complaints quickly and fairly and not to wait until they are exposed on Facebook. I suspect if there was no social media I wouldn't of got anywhere.
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 Obviously A snowHead isn't a real person
Obviously A snowHead isn't a real person
@FrequentFaller, good to hear this and well done for persevering
snow conditions
 Well, the person's real but it's just a made up name, see?
Well, the person's real but it's just a made up name, see?
Good you've got a result out of it.

It might be worth adding this update to the original thread as closure as anyone searching might not see this.
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 You need to Login to know who's really who.
You need to Login to know who's really who.
@adithorp, Good idea..
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 Anyway, snowHeads is much more fun if you do.
Anyway, snowHeads is much more fun if you do.
@FrequentFaller, glad you got a result. Indeed, it’s about them knowing their destinations and properly informing their customers.
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