Poster: A snowHead
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Obviously A snowHead isn't a real person
Obviously A snowHead isn't a real person
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Nice one!
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Well, the person's real but it's just a made up name, see?
Well, the person's real but it's just a made up name, see?
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Hang on, just off to get a small screwdriver....
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You need to Login to know who's really who.
You need to Login to know who's really who.
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@Orange200, I should point out that as far as I know it's only the particular type of screw size for the model of ski helmet that I had that they have no more stock for. Other models of their helmets have different screw sizes and types, and you'll be pleased to hear that I think they still have replacement screws for those in stock, so with luck you might be able to receive a replacement screw if you should happen to need one.....
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Anyway, snowHeads is much more fun if you do.
Anyway, snowHeads is much more fun if you do.
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@Alastair Pink, I dealt with Bushnell a couple of years ago and I was equally impressed. I ordered a replacement photochromaric lens for my goggles @ £35 I think. Seems they don’t bother with replacement lenses even if they advertise them as they just sent me a brand new set of goggles.
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You'll need to Register first of course.
You'll need to Register first of course.
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@Alastair Pink, I know a place in Glasgow that you can buy every screw imaginable. More than Screwfix etc.
When I worked for Olympus people would always loose screws and I could get anything from there. Even the "impossible to get" ones.
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It's a shame more companies haven't realized the benefit of great customer service...and the good publicity it generates on Forums like this.
Nice one.
The best Customer Service I've received, was from LL Bean.
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@Alastair Pink, Bound to be a back street engineering outfit within 10-15 miles of you. They'd machine a new fixing for you, I bet. Then you can sell the old helmet to me . (I am thinking of a visor helmet, you obviousl like em.)
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You'll get to see more forums and be part of the best ski club on the net.
You'll get to see more forums and be part of the best ski club on the net.
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@Charliegolf, I've already found a suitable fixing for my original visor helmet, so I now have two usable ones!
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