 Poster: A snowHead
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I have just treated myself to a new pair of Oakley Goggles direct from the Oakley website. I have experienced absolutely shocking service and I was wondering if any of you lovely people had experienced the same?
It has been 3 weeks since order date and my Goggles are currently sat at Charles De Gaulle airport as they didn't provide an import invoice despite FedEx claiming they had the package at a nearby depot. They have kindly refunded me 25% of the order but still no progress.
Even speaking to the local ski shop they have experienced waits of 7/8 weeks for Goggles.
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Obviously A snowHead isn't a real person
Obviously A snowHead isn't a real person
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@MiserableYoungMan, I've never had a problem with buying from http://uk.oakley.com/, but I have only bought sunglasses or goggles lenses, rather than new goggles. That is because it is almost always cheaper to buy goggles from anyone else at 5-10% or more discount.
You don't say where you are located or which Oakley site you bought from. I assume you where after a particular unique model. I typically receive items in 3-4 days when in the UK from the UK website. Ordering directly from the USA website for delivery to European country, could easily take more than a week. It sounds like you have experienced a back office mistake, with the missing import invoice, and the 25% refund appears to be a generous acknowledgment of that.
Most retailers will have ordered their winter stock the previous spring, so ordering a one off during the season, will be slower.
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Well, the person's real but it's just a made up name, see?
Well, the person's real but it's just a made up name, see?
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There are also dozens of spam/fake Oakley sites - so be careful out there
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You need to Login to know who's really who.
You need to Login to know who's really who.
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Never had a problem and I rate their customer service highly.
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Anyway, snowHeads is much more fun if you do.
Anyway, snowHeads is much more fun if you do.
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Why would you buy direct?
I bought some from an online retailer recently. Good price and delivered within days.
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You'll need to Register first of course.
You'll need to Register first of course.
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Always been ok tbh. 2-3 days for goggles and replacement lenses.
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Oakley have been, for me, exemplary when it comes to customer service. Ordered spare lenses for goggles without a hitch and they repaired a old pair of A-Wire sunglasses for me years after they went out of production, after I'd botched a repair to them, and sent an apology note for not being able to colour match the exact colour of the replacement arm to the frame, so had done the other arm to match. And they did it all it for free!
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Always bought via a 3rd party, but when a lens cracked Oakley could not have been more helpful, and in the end, just sent us another pair of goggles.
HOWEVER, the Customs thing is most defo a PITA, and almost impossible to plan around sometimes. Both you and Oakley have my sympathy!
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You'll get to see more forums and be part of the best ski club on the net.
You'll get to see more forums and be part of the best ski club on the net.
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If your goggles are being flown in as an individual package, then it's possible you aren't buying from Oakley Europe.
Look for words like Oakey and Oakrey in the warranty documentation.
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Have only heard of good customer service from Oakley themselves. Haven't purchased anything from them direct though although people I know who have had no issues. As above, it does seem strage that a single pair of presumably non custom goggles are being shipped via Paris?
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snowHeads are a friendly bunch.
snowHeads are a friendly bunch.
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I only ordered direct as it was the only place I could find the specific colour Prizm lenses I was after. I'm absolutely sure that no fake Oakley site would have offered me a 25% refund and I have already received this credit before the goggles.
Apparently according to my mother who Oakley kindly called, they are part of a bulk order into the UK but they couldn't explain why they were in Paris.
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