EZ Jet

A snowHead

I may need to go Luton to Venice next march, all i am seeing so far is ezjet. i have never flown them before but i see lots of negative comments on here. So what's the deal are they that bad or what ? (Given a choice i would usually go with a full price carrier but not if that means xfering to another airport).

A snowHead

@essex, EZ jet are a cheap no frills airline. Basic flight price, pay extra for luggage etc. I've never had a problem with them, others will always post their horror stories, but not necessarily their praise.

Well, the person's real but it's just a made up name, see?

@essex, they're fine.

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@essex,
I've flown with them loads of times and they are what they say a low cost airline. You don't get a lot of frills but I have never had any problems with them at all.
You need to be careful that you comply with the baggage allowances but they are more reasonable tha nsay Ryanairs in my experience.

Anyway, snowHeads is much more fun if you do.

I always found EasyJet to be better than Ryanair, particularly in respect of customer service. I know that Ryanair have now decided to drop their business model of actively trying to 'p*ss people off' and so have evidently improved.
I've seen the thread about new confusing baggage rules for EasyJet and maybe EJ are now trying to be like Ryanair used to be!
I've taken about 20 EJ flights over the past decade and all of them have been perfectly acceptable.

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I've also recently flown with Ryanair and they were also fine. I think if you don't have hight expectations, and I expect something akin to my local bus service, then you won't be disappointed.

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@essex, much more of a grown up airline these days. A young fleet of airbus 319/320, select your seat when you book and, so far, they haven't failed me, whereas BA have.

After all it is free

For a 2 hour flight then I really wouldn't worry about it - never had any issues previously with them but been fortunate to never too long delays - that's when full service /cost airlines come into their own I guess

@essex, No worries, good airline, no frills but not a budget experience either. They manage to fly you without making you feel that they've done you a favour by accepting your custom.

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I like Easyjet. You get what and only what you pay for. Reliable. Polite.

Seats a bit close together for a flight over, say, 4 hours, but fine short haul.

I probably take 20 of their flights a year?

snowHeads are a friendly bunch.

But must be said that on competitive routes, they are not always the cheapest, especially once all charges are taken into account.

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Been flying 3 or 4 times a year with them over the last 20 years since they started:
- Some great prices - especially low season or booking well in advance.
- No problems with bags/luggage.
- Staff usually very courteous and helpful.
- Negligible delays.
- One cancellation - plane had a technical fault & it became too late at night to fly out of Geneva. They put everyone up in a hotel for the night and we flew next morning.
- Reasonable charges for amending bookings.

I can wholeheartedly recommend them.

My only gripe with easyjet is that they've made it so I'm actually better off taking bigger hand luggage than I actually need. If I take a small rucksack on a busy flight they'll try and make me put it under the seat in front of me (space is precious if you're tall) but if I take a half empty trolley case I can put it overhead with impunity and they'll make someone else who took a smaller bag uncomfortable instead.

Apart from that I find them excellent. I've flown with them many, many times and they've always got me to where I'm going pretty much on time and (unlike Jet2) my skis have always travelled on the same flight and (also unlike Jet2) I've never had to do anything stupid like stop to refuel in Bournemouth on a flight back from France to Edinburgh.

You know it makes sense.

Ok thanks all, that's what i thought. Might be just a bit of contrast, looking at La Compagnie from new york for first leg Smile

Otherwise you'll just go on seeing the one name:

No problems at all with EasyJet. Flown with them many times.

Only comment is that their staff seem to use Polyfiller rather than subtle foundation.

A snowHead

I agree with all the positive comments above. No problems with easyjet and have used them a fair bit. And when stuff went wrong with snow closing Gva airport off and on, with lots of flights cancelled, they were better at sorting things out than BA.

A snowHead

Well, the person's real but it's just a made up name, see?

As I long distance commuter I fly easyJet every week (unless I'm off work) between Edinburgh and Stansted. I must have taken 90 flights with them in the last year alone. I have no serious complaints. Have they pissed me off? Yes they have but only on a very few occasions. Would I recommend them? Yes I would.

If you prebook "Upfront" or Extra legroom seats you are now allowed 2 pieces of cabin baggage: one IATA approved cabin bag and another smaller laptop type bag. If you are in 'normal' seats then it is one IATA approved bag.

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I fly regularly between Belfast and Manchester and try to avoid Easyjet at all costs for the simple reason that they do not allow a personal item as well as hand baggage. I understand if everyone brings a wheeled case and a personal bag it is difficult to fit it all in, but on half empty flights I've three times been forced to fit my handbag inside my case - not easy when you've packed for two weeks visiting family in a carry on. I've also seen others made to put bags 15x15cm inside cases. It feels like they are trying to adopt Ryanair's old policy of trying to be as awkward as possible.

So that's my gripe. I would say it's a more pleasant in-flight experience than Ryanair though, simply because canary yellow is a horrible colour to put inside an aeroplane!

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Easy Jet have improved significantly over the years.
In the bad old days I used to sit on the tarmac at Luton every Monday morning for about two hours while waited for a landing slot at Schipol.
But it was a chance to have a good snooze.

Then you could rely on them being at least 3 hours late every Friday night to take you home.
If they let you know you cold nip back into town go to a Shoppe and have a cup of coffee
Then you didn't need a plane to fly home.

I think the main problem is luggage ... that reminds me I had better book the luggage before I get to the airport.

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@martinm, I saw Gaza said that, but usually the cost difference for me between airlines is about the amount Easyjet charge for extra legroom so I'd rather go with the airline that aren't rude to me at the gate.

After all it is free

Michael O'Leary from Ryanair hit the nail on the head when he said: "Airplanes are just coaches with wings".

If you were taking a coach from London to Manchester, would you really be bothered about the "quality"? What about if you just drove in a car? There would be nothing fancy about that.

The problem is that for many of us, we remember a time when flying was considered glamorous and exciting, and maybe we try to recreate that. But we are just taking the coach… Very Happy

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I guess i'll take another look at Norwegian. Last i looked was cheaper to go to norway than lgw but tough to get norway to venice. And paying extra to spend time at lgw sort of rubbed me wrong way but worth another look i guess.

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I like Norwegian @essex, I meant to say but forgot. One of their dreamliners made an 11 hour flight as painless as possible.

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You know it makes sense.

I've used EZ quite a bit and find them great. As punctual as any and friendly crew. And they fly from Bristol to plenty of nice places Smile

Otherwise you'll just go on seeing the one name:

@martinm, +1

A snowHead

A snowHead

@pam w, I have found that their staff are unnecessarily rude and short with anyone who has an extra bag and didn't realise what the rule is or manage to stuff inside their suitcas yet (I always leave space for my handbag but carry it separately because of a train ride to the airport). If you're not used to flying with them it can be surprising. That's what I mean about rude.

Re the policy I said I understand it, but what point is there enforcing a policy that is surely about saving space for everyone when the aircraft is only half full?

I thought Snowheads was a great community, no need to be talking like that about newbies just because they have an opinion about something.

Well, the person's real but it's just a made up name, see?

@Lauka, last time I flew with easyJet they announced the rules very clearly several times before boarding. I was sitting watching the people all standing there like sheep, long before boarding was likely to begin, a good proportion of them breaking the rule being clearly announced, often with two bags. I don't think it's reasonable to expect staff to apply a kind of discretionary sliding scale depending on how busy the flight is. And as you would clearly, as an frequent flyer, only turn up at the front of the queue once with too many bags, it's perhaps a bit unreasonable to dismiss easyJet as "rude" on the basis of one experience.

Most people seem, like me, to have found easyJet staff polite and friendly.

Of course it's fine for you to have an opinion about something. It was your opinion I and others were commenting on, not you. wink

You're right, SHs is a great community but that doesn't mean we all have to agree with each other.

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When people don`t follow the rules it slows the departure down, which can mean they might miss a take off slot, which is costly. They can`t pick and choose when to apply the policy because they would be shot down with "oh but you let us last time" far too often.

Having to deal with people who don`t follow the rules, repeatedly, would be both tiresome and down right irritating I can imagine. Most ground crew and cabin crew are bloody saints for the way they handle passengers - I`ve seen many examples where I would have flipped my lid at the behaviour of some people.

Anyway, snowHeads is much more fun if you do.

I've always found EasyJet good and reliable for shorthaul. Like others have said, you get what you pay for. Understand their baggage, seating and hand luggage policy, and you'll be fine.

With that said, Norwegian is very good also and would be my preference where if possible, but I have no issue with EasyJet at all.

Rich

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One caution about flying with two different carriers - make sure you've plenty of time between connections. With the same carrier you can get through ticketing which means that if the first plane is delayed and you miss your connection the carrier is responsible for getting you to your final destination. With different carriers, then you have missed your flight and will have to buy a new ticket.
The problem with EZ and other budget carriers is that they don't do through ticketing, each leg is a separate flight. So if your first leg is delayed and you miss your connecting flight, that's your problem not Easyjet's, you will have to buy a new ticket. Allow plenty of connection time!

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I am all for enforcing the one bag rule. If it happens to be a handbag, that's your choice. Amazes me how much crap people seem to want to fly with.

After all it is free

@MSG101, different carriers is OK, as long as you have a through ticket. I'll often mix and match airlines.

I assumed that through ticketing would only be available if the airlines were part of the same group (like Lufthansa/Air France/etc)

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@under a new name, agreed. Although the last time I did that was with BA from MAN to LHR (T5) and then Jet Airways from LHR (T4) to BOM. Despite having 4 hours to transfer my bag from T5 to T4 BA failed miserably and I arrived in BOM with the clothes I had on. It took 2 days to get my bag. Evil or Very Mad

@MSG101, while easyJet don't do through ticketing they do give you some form of protection so long as you allow a minimum of 2 hours between flights.

Help!!

EZ Jet

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