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Good service from Ski Collection
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Poster:
A snowHead
Poster:
A snowHead
I just wanted to let you know about a good service we have just received from Ski Collection. We went on a New Year trip to Flaine booking an appartment via Ski Collection. Unfortunately our first choice apartment which we reserved was no longer avalible due to the owner wishing to use it. However we were put in some new appartments (they were currently being built). We experienced quite a few problems, from lifts being broken, losing electricity on more than one occasion and being competely put in darkness not even the emergency lights worked, fire alarms going off, no hot water and Generaly still staying on a building site certainly not ready for paying guests and the staff and management were really no help at all.
Having contacted Ski Collection whilst still in Flaine they have worked hard and tonight we received a good percentage of our accomadation cost refunded plus double loyalty discount if we book via ski collection again. They kept us upto date constantantly regarding progress with our complaint and came back to us within the 30 days.
We really were not expecting much if anything back. We will definitely book via Ski Collection in the future though probably won't go back to those appartments once finished they will be really lovely but just a bit far out from centre for my liking.
Obviously
A snowHead
isn't a real person
Obviously
A snowHead
isn't a real person
Doesn't sound like good service to me!
Well, the person's real but it's just a made up name, see?
Well, the person's real but it's just a made up name, see?
bobalexander1983 wrote:
Doesn't sound like good service to me!
I think for Ski Collection to get some sort of refund from where we stayed was very good as the managers in resort didn't want to know at all.
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Surely they were responsible for sourcing your alternative accommodation, which by all accounts sounds currently unfit for human habitation?
Anyway, snowHeads is much more fun if you do.
Anyway, snowHeads is much more fun if you do.
bobalexander1983 wrote:
Surely they were responsible for sourcing your alternative accommodation, which by all accounts sounds currently unfit for human habitation?
That is true they did give us a choice we were supposed to have stayed in the Le Centure but it was the Pierre Vancancies who consistently told Ski Collection everything was on scheduale and would be ok. Pierre Vancancies management were atrocious in resort.
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Poster: A snowHead
