 Poster: A snowHead
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I`ve just had my 3 year old Sabre jacket repaired by Arcteryx in Switzerland. The inside hem had come away around the bottom drawcord, and frayed. upon inspection, the hem was fraying on the other side, and inside the cuffs. No receipt of purchase was required, and the jacket was returned with a factory finish, all hems replaced, washed, and new DWR, as a good will repair, not under warranty. Presumably this was because it was deemed that the damage was done by physical wear and tear, although my older Arcteryx jacket has not done the same.
Some on here have previously slated high end clothing as over priced, but I am very impressed. Not only do all their products fit well and perform, but their service is second to none. I use this shell year round.
Contrast this experience with Mountain Equipment, whose expensive Vega jacket`s pocket lining frayed and split after wearing it for two weeks; they refused to carry out any warranty inspection without a receipt, despite me explaining that it had been a gift; they obviously have no faith in their product, or customers, so I won`t buy again.
The best Arcteryx product I have is an Atom sv jacket, by the way; light, very warm, windproof and great fit.
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Obviously A snowHead isn't a real person
Obviously A snowHead isn't a real person
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Cant fault that for service - your not the first to mention they are great. If im in the market for a shell I know where Ill be heading!! 
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Well, the person's real but it's just a made up name, see?
Well, the person's real but it's just a made up name, see?
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Buy only in summer, or in the seconds store in Vancouver if you are there; I`ve never paid more than 65% of RRP. 
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You need to Login to know who's really who.
You need to Login to know who's really who.
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I wonder what they'd do to my 12 year old, much abused but still functional Gamma AR?
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Anyway, snowHeads is much more fun if you do.
Anyway, snowHeads is much more fun if you do.
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I have one of their t shirts - bit faded in the wash.... But to be serious, the t shirt is really good quality and so I would if I had the cash buy some of their other stuff as it looks like good quality
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You'll need to Register first of course.
You'll need to Register first of course.
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| under a new name wrote: |
| I wonder what they'd do to my 12 year old, much abused but still functional Gamma AR? |
Well they fixed my at least 12 year old and very well used Sidewinder SV 
Last edited by You'll need to Register first of course. on Tue 2-12-14 22:36; edited 1 time in total
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Maybe I'll send it over come June.
My Atom is also a very favourite bit of kit.
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Ditto. In spades. The zipper on my hardshell broke. Arc'teryx decided it was not worth shipping it back to them to fix. They just sent me a new one.
Have since bought a lot more Arc gear, so win-win.
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You'll get to see more forums and be part of the best ski club on the net.
You'll get to see more forums and be part of the best ski club on the net.
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My sabre has done the same, with out the fraying, but the weld on the hem has come unstuck. How long did the repair take?
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It took no more than 2 weeks, they acknowledged receipt of it, and Arcteryx service answered all questions from Vancouver. I`ll post a pic of the damage and the repair.
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snowHeads are a friendly bunch.
snowHeads are a friendly bunch.
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And love to help out and answer questions and of course, read each other's snow reports.
And love to help out and answer questions and of course, read each other's snow reports.
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wow now thats a nice job done!
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That's a very good looking job. I returned a pyua jacket after wearing it once or twice and draw cord around the hood let go. It came back fixed, but a really bumpy texture where it had been reglued/welded. I won't be buying any more of their kit. Customer service pays off in the end I guess.
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