 Poster: A snowHead
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Hi
I bought a female white North Face Baker Ski Jacket at the end of 2011. After minimal use I washed it a couple of weeks ago ready for this season and the mustard colour in the lining has run into the white jacket, giving my once beautiful white jacket the tinge of 'yellow snow' all over.
Obviously I was bonkers buying a white coat but did follow the washing instructions, it's now been sent off to North Face for examination and in the meantime I've had to buy another one (as I have the matching bottoms) in the hope they will find it's faulty and refund the new purchase.
Anybody else had this problem with the 'white' or any colour North Face Ski Jacket?
Thanks
M'Baby
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Obviously A snowHead isn't a real person
Obviously A snowHead isn't a real person
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maltababy, I had a pair of boots that started coming apart at the seam before Id even got to resort on their first outing. The also were sent away for "testing". I didnt make a fuss as I wouldnt be needing them again that season - I was then sent a new pair. Hope you dont end up stuck with 2 jackets!!
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Well, the person's real but it's just a made up name, see?
Well, the person's real but it's just a made up name, see?
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I had a Terry's chocolate orange only this Christmas that was already completely de-segmented before I tapped it.
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You need to Login to know who's really who.
You need to Login to know who's really who.
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Thanks Shimmy, good to hear their customer service seems to be working well - Ellis Brigham promised a full refund for new purchase if found to be faulty.
Yummy I love Choccy Orange 
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Anyway, snowHeads is much more fun if you do.
Anyway, snowHeads is much more fun if you do.
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moffatross,  I hope you took it back
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You'll need to Register first of course.
You'll need to Register first of course.
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maltababy, ah, that good. Mine were from The North Face Store at The Trafford Centre and they posted them back to me to save me the trip back 
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Just a quick update - North Face and Ellis Brigham have exceeded my expectations and offered a refund for the faulty jacket Great service from them.
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maltababy, great.
You are, if you look under your username on the left, "down a crevasse" - so your Snowhead account needs updating with an up to date email address, I think
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You'll get to see more forums and be part of the best ski club on the net.
You'll get to see more forums and be part of the best ski club on the net.
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maltababy,
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snowHeads are a friendly bunch.
snowHeads are a friendly bunch.
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maltababy, so when you say you have matching bottoms, does that mean they are white too? You'd disappear in a whiteout!!! 
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And love to help out and answer questions and of course, read each other's snow reports.
And love to help out and answer questions and of course, read each other's snow reports.
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Ha - no the bottoms are mustard, matching the lining of the jacket - yes I know, why did I buy a white jacket???? All I can say is it looked good in the shop! x
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FAQ
