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PSA: BCA Tracker 2 transceiver software update

 Poster: A snowHead
Poster: A snowHead
I know quite a few people have the Tracker 2. BCA have issued a software update, but you need to send it back to them to be sorted. Details and request form here: https://backcountryaccess.com/t2-software-update/
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 Obviously A snowHead isn't a real person
Obviously A snowHead isn't a real person
@Scarlet, Thanks for the heads-up on that.
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 Well, the person's real but it's just a made up name, see?
Well, the person's real but it's just a made up name, see?
@Scarlet, thank you. On it.
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Anyone know where the serial number is? I've looked in the battery compartment, but I'm pretty sure it's not "AAA/LR03 ALKALINE".

I have the original box which has a sticker on it reading:

1-13827/0009/21007

Does that look anything like?
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 Anyway, snowHeads is much more fun if you do.
Anyway, snowHeads is much more fun if you do.
Mine has a tiny white sticker in the battery compartment with a barcode and a number on – I figured it was this? I reckon they'll email and tell me to try again if it's wrong, but there's no indication on what format we're looking for Confused
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@Mosha Marc, for christ sake man, it's not hard:



Unless of course you've removed the sticker Laughing Laughing Laughing
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 Then you can post your own questions or snow reports...
Then you can post your own questions or snow reports...
@spyderjon, yes, that's what I was talking about.
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 After all it is free Go on u know u want to!
After all it is free Go on u know u want to!
Well of course I removed the sticker!

Horrible paper crap in my nice electrical thingy.
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Scuppered!

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@Mosha Marc, Is it not also written on the box?
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snowHeads are a friendly bunch.
Mosha Marc wrote:
Well of course I removed the sticker!

Horrible paper crap in my nice electrical thingy.

There's a 'Notes' box on their online form were you can explain your stupidity! Laughing
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 And love to help out and answer questions and of course, read each other's snow reports.
And love to help out and answer questions and of course, read each other's snow reports.
@Scarlet, not in that format I'm afraid.

@spyderjon, there doesn't appear to be the option to complete it in crayon Crying or Very sad
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 So if you're just off somewhere snowy come back and post a snow report of your own and we'll all love you very much
So if you're just off somewhere snowy come back and post a snow report of your own and we'll all love you very much
mine is still there but I did think it's a daft and not very permanent solution to a serial number!!
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 You know it makes sense.
You know it makes sense.
kitenski wrote:
.......not very permanent solution to a serial number!!

I bought mine in 2010 so ten years old and still going strong seems pretty good Very Happy
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 Otherwise you'll just go on seeing the one name:
Otherwise you'll just go on seeing the one name:
Mines from 2013, must just be a @Mosha Marc issue
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 Poster: A snowHead
Poster: A snowHead
Scarlet,

Thanks very much.

I'm not sure we would have found out about this in the absence of your post.
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 Obviously A snowHead isn't a real person
Obviously A snowHead isn't a real person
@Bergmeister, no probs, though I shamelessly nicked it off Fall Line, I think Laughing
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 Well, the person's real but it's just a made up name, see?
Well, the person's real but it's just a made up name, see?
@Bergmeister, it’s been hitting my email inbox 2x a week for about a month and I don’t even have a BCA 2.
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Markymark29,

No emails for us, despite being the proud owners of BCAT2s. rolling eyes
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 Anyway, snowHeads is much more fun if you do.
Anyway, snowHeads is much more fun if you do.
It'll depend whose lists you're on. I haven't seen anything about it other than one post on FB, which I why I put it here.

I just got an email from K2 Warranty Germany telling me they'll email a UPS label and then I have to take it to the UPS depot which is just down the road. They estimate 10 days turnaround.
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I wouldn't have known about it either if Scarlet hadn't posted.

Gold star and choose a treat.
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 Then you can post your own questions or snow reports...
Then you can post your own questions or snow reports...
@Markymark29, Did I buy a couple of Tracker 2's off you? wink
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 After all it is free Go on u know u want to!
After all it is free Go on u know u want to!
@GeorgeVII, think so, we met for handover in Bolton Retail park?
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@Markymark29, Correct. I'd better dig them out of the loft and have a look for the serial numbers.
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@GeorgeVII, here’s a link from the email i received, explains what to do.....I’m not sure you need the serial number, I’d send them to the Germany address and they’ll do the necessary i think.

https://backcountryaccess.com/T2-software-update/
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Are people going to bother? All it seems to do it add a beep for when it's in power saving mode, which only happens if you forget to turn it off for 12 hours. Doesn't seem particularly vital?
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 And love to help out and answer questions and of course, read each other's snow reports.
And love to help out and answer questions and of course, read each other's snow reports.
Meltus wrote:
Are people going to bother? All it seems to do it add a beep for when it's in power saving mode, which only happens if you forget to turn it off for 12 hours. Doesn't seem particularly vital?

I have bothered. Not to get the 'extra beep' as that's of no importance to me but I felt it was an opportunity to have the transceiver fully tested/checked over etc.
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 So if you're just off somewhere snowy come back and post a snow report of your own and we'll all love you very much
So if you're just off somewhere snowy come back and post a snow report of your own and we'll all love you very much
@spyderjon, good thinking that....I’ve got the T3 and that 12 hour beep is a great thing, it wakes you up in the dead of night when you’re fast asleep and you have to get up and trip over all your gear in the dark to locate your ABS rucksack where you’re sure your av tranceiver was last seen.
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 You know it makes sense.
You know it makes sense.
@Markymark29, Thanks for that Mark.
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 Otherwise you'll just go on seeing the one name:
Otherwise you'll just go on seeing the one name:
I think the serial number is probably so that they can reunite the updated device with its rightful owner as well as to log which ones have been done. If you don't have a serial number, it's probably worth taping your name and address inside instead.
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 Poster: A snowHead
Poster: A snowHead
How long does it usually take them to respond to the request?
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 Obviously A snowHead isn't a real person
Obviously A snowHead isn't a real person
@Mosha Marc, a long time!! had no reply at all myself, I guess they are a bit overwhelmed!
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 Well, the person's real but it's just a made up name, see?
Well, the person's real but it's just a made up name, see?
spyderjon wrote:
Meltus wrote:
Are people going to bother? All it seems to do it add a beep for when it's in power saving mode, which only happens if you forget to turn it off for 12 hours. Doesn't seem particularly vital?

I have bothered. Not to get the 'extra beep' as that's of no importance to me but I felt it was an opportunity to have the transceiver fully tested/checked over etc.


that was my thinking as well!! Plus they may have fixed any tiny bugs
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Mosha Marc wrote:
How long does it usually take them to respond to the request?

It took about 4 or 5 days to get an acknowledgement and then another couple to get the UPS info through. Judging by the quality of the copy/paste on the UPS label rolling eyes this is a manual process and I guess they've had quite a few...
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 Anyway, snowHeads is much more fun if you do.
Anyway, snowHeads is much more fun if you do.
@Scarlet, interesting I've had no acknowledgement at all in the UK, any other UK folk had acknowledgement?
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kitenski wrote:
@Scarlet, interesting I've had no acknowledgement at all in the UK, any other UK folk had acknowledgement?

The process is slightly different depending upon which country you're in.

For the UK then upon receipt of the online form (as linked to in Scarlet's opening post) the factory will contact the UK distributor (Mountail Sports in Edinburgh) and they'll then email you a prepaid Royal Mail label to send the unit to the UK distributor. It'll take about 7-10 days for that to happen from the date you sent the online form.
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 Then you can post your own questions or snow reports...
Then you can post your own questions or snow reports...
@spyderjon, cheers, email arrived with the postage label literally seconds ago...
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 After all it is free Go on u know u want to!
After all it is free Go on u know u want to!
Mosha Marc wrote:
How long does it usually take them to respond to the request?

It'll probably take longer for 'spcial needs' customers Toofy Grin
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They've told me that if I can't be trusted to leave the serial number alone, then there's little point in updating the thing as I wouldn't have the mental ability to switch it on anyway!

How rude.
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Received my email and shipping label from Mountain Sports this morning.
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